Support Policy for SWIFT ATTEND

Effective Date: 1 October 2024

At SWIFT ATTEND, we prioritize providing exceptional support to all users of our mobile application ("App") available on the Google Play Store. This Support Policy outlines the procedures and practices we follow to assist you with any issues, questions, or feedback regarding the SWIFT ATTEND App.

By using the SWIFT ATTEND App, you agree to this Support Policy. If you do not agree, please refrain from using the App.

1. Support Channels

We are dedicated to addressing your concerns promptly and effectively. You can reach us via the following channels:

Email: swifttechglobix@gmail.com

Support Hours:

- Monday to Friday: 9:00 AM to 5:00 PM (SAST)

- Closed on weekends and public holidays

Response Time:

We aim to respond to all inquiries within 24-48 business hours. However, response times may vary during peak periods or holidays.

2. Support Scope

Our support team is equipped to assist with the following:

- Technical Issues: Troubleshooting app functionality, crashes, or errors.

- Account Management: Assistance with account creation, login issues, or profile updates.

- Usage Guidance: Help with navigating the App, understanding features, and optimizing usage.

- Bug Reporting: Investigating and resolving reported bugs or issues.

- Feedback: Receiving and documenting your suggestions to improve the App.

3. Reporting Issues

When reporting an issue, please provide as much detail as possible to help us resolve your concern efficiently. Include the following information:

- A clear description of the issue.

- Screenshots or screen recordings (if applicable).

- Device details (e.g., model, operating system version).

- Steps to reproduce the issue (if known).

 Send this information to swifttechglobix@gmail.com.

4. Support Limitations

While we strive to assist with all inquiries, certain areas are outside the scope of our support:

- Third-Party Services: Issues related to third-party integrations or services not managed by SWIFT ATTEND.

- Custom Modifications: Assistance with unauthorized modifications or use of the App.

- Device-Specific Problems: Issues caused by hardware malfunctions or unsupported devices.

5. Escalation Process

If your concern is not resolved to your satisfaction, you may request escalation by:

1. Replying to the initial email with "Request for Escalation" in the subject line.

2. Providing additional details about the unresolved issue.

Our escalation team will review your case and aim to provide a resolution within 3-5 business days.

6. Changes to This Support Policy

We may update this Support Policy from time to time to reflect changes in our practices or to meet new requirements. When we do, we will revise the "Effective Date" at the top of this policy. We encourage you to review this policy regularly for updates.

7. Contact Us

If you have any questions about this Support Policy or require assistance, please contact us:

Email:

- swifttechglobix@gmail.com

Address:

- SwiftTech Globix, Woodlands Drive, Durbanville, Cape Town, 7550

We value your feedback and are committed to ensuring a seamless experience with SWIFT ATTEND. Thank you for choosing SWIFT ATTEND!