WHAT IS SOFT PLAY?

SOFT PLAY IS A BEAUTIFUL CREATIVE SPACE THAT PROVIDES A FUN, SAFE ENVIROMENT FOR YOUR LITTLE ONES TO ENJOY. SOFT PLAY ENCOURAGES YOUNG CHILDREN TO USE THEIR IMAGINATION AND ALSO HELPS WITH THEIR FINE MOTOR SKILLS. WATCH THEM BUILD, INTERACT, AND CREATE ALL WHILE HAVING FUN AND ENJOYING SOME OF THEIR BIGGEST, SWEETEST MOMENTS.

WHERE CAN WE SET UP?

WE CAN SET INDOORS OR OUTDOORS, AT A VENUE, INSIDE OF A GARAGE, IN A SPARE ROOM, LIVINGROOM, DINING SPACE, ANYWHERE. 

IF YOUR EVENT IS AT A VENUE IT IS YOUR RESPONSIBILITY TO MAKE PROPER ACCOMODATIONS. A 30 MIN SET UP AND TAKE DOWN  IS NOT  IDEAL. OUR SET UPS WILL TAKE ATLEAST AN 1.5-2.5 DEPENDING ON THE PACKAGE CHOSEN. I HAVE WORKED WITH MANY VENUES AND THIS IS USUALLY SOMETHING THAT THEY ARE WILLING TO ACCOMODATE. 

WHAT FORM OF PAYMENT DO YOU EXCEPT?

WE ACCEPT VENMO, ZELLE, CASH APP AND PAYPAL 

ALL PARTIES MUST BE PAID IN FULL AT LEAST 1 DAY PRIOR TO YOUR EVENT! 

WHEN BOOKING

YOU WILL RECEIVE A TEXT AND OR AN EMAIL WITHIN 24 HOURS. ONCE WE HAVE REACHED OUT TO YOU TO LET YOU KNOW IF YOUR DESIRED DATE IS AVAILABLE I WILL GET AN INVOICE SENT OVER FOR REVIEW AND SIGNATURES. ONCE THAT IS FINISHED, YOUR $50 DEPOSIT IS DUE. 

I WILL SEND OUT 1 FOLLOW UP REMINDER OR MESSAGE ASKING IF YOU WOULD LIKE TO PROCEED WITH YOUR BOOKING, IF I DO NOT HEAR BACK IT WILL BE YOUR RESPONSIBILITY TO CONTACT ME OR RESUBMIT YOUR INQUIRY. PLEASE NOTE THAT I GET TONS OF MESSAGES A DAY SO THERE COULD BE A DELAY. IT'S BEST THAT YOU SIGN YOUR CONTRACT OR RESUBMIT. 

SOFT PLAY SAFETY RULES

WE DO NOT PARTICIPATE IN PARTIES THAT WILL HAVE WATER ACTIVITIES, FACEPAINT, GLITTER, SLIME OR CONFETTI. AS IT WILL RUIN OUR EQUPMENT. MY GOAL IS TO PROVIDE A CLEAN, FUN, HIGH QUALITY PLAY SPACE TO EACH OF MY CLIENTS. 

CHILDREN MUST BE ACCOMPANIED BY AN ADULT AT ALL TIMES

AGES 0-5 ONLY

NO FOOD OR DRINKS

NO SHOES OF ANY KIND INSIDE OF THE PLAY SPACE

NO CLIMBING THE SIDES OF THE GATES

NO HARD TOYS OR SHARP OBJECTS

NO PETS

NO CLIMBING ON THE SIDES OF THE BOUNCE HOUSE

DO WE CHARGE A DELIVERY FEE?

WE OFFER A 15 MILE COMPLIMENTARY DELIVERY. ANYTHING OUTSIDE OF 15 MILES WILL ADD AN ADDITIONAL $1.50 PER MILE TO YOUR INVOICE UNLESS AGREED UPON.

DO WE OFFER ANY DISCOUNTS?

NOT AT THE MOMENT. WE DO RUN PROMOTIONS 

DO WE OFFER CUSTOM PARTY SET UPS?

ALMOST ALL OF OUR PARTIES ARE CUSTOM. 

DO WE OFFER BALLOONS?

NO. WE DON'T AT THE MOMENT BUT PLAN TOO IN THE NEAR FUTURE 

MY KIDS ARE HAVING A BLAST AND WE WANT TO KEEP IT LONGER, IS THIS DOABLE?

IF YOU WOULD LIKE TO HAVE IT LONGER YOU MUST CONTACT US ATLEAST AN HOUR & A HALF PRIOR TO PICK UP TIME. IT WILL BE +$20 AN HOUR. IF I AM ALREADY HEADING THAT WAY THEN IT IS NON NEGOTIABLE 

SET UP INFO

WE DO NOT SET UP ON DIRT, ROCKS OR BLACK ALSPHALT AS IT IS NOT GOOD FOR YOUR EPIPMENT. 

OUR MATS SIT BEST ON LOW CUT GRASS

A FLAT AREA IS HIGHLY RECOMMENDED 

YOU MUST PICK UP ALL PET WASTE BEFORE OUR ARRIVAL!! WE WILL NOT SET UP ON POOP. I FEEL LIKE THIS IS COMMON SENSE BUT I SEE IT MORE OFTEN THEN NOT. PLEASE, PLEASE, PLEASE DO YOUR PART! I DO NOT WANT MY EQUIPMENT OR MY CLIENTS TO PLAY IN FILTH. 

Cancellation Policy

SWEET MEMORIES RESERVES THE RIGHT TO CHARGE A CANCELLATION FEE. IN THE EVENT OF A CANCELLATION, YOUR DEPOSIT WILL BE FORFEIT. HOWEVER, WE WILL HONOR A ONE TIME DATE CHANGE (THIS MUST BE DONE 1 WEEK PRIOR TO YOUR EVENT).

WEATHER POLICY

FOR SAFETY PURPOSES WE CAN NOT SET UP WITH HIGH WINDS OR INCOMING RAIN. PLEASE MAKE SURE TO HAVE AN ALTERNATE LOCATION IN THE EVENT THAT WE RUN INTO INCLEMENT WEATHER. IF THERE IS RAIN IN THE FORECAST WE WILL HAVE TO MOVE YOUR PARTY INDOORS OR IN A GARAGE/SHOP/CLOSED IN SPACE.

DURING THE SUMMER HEAT OUR EQUIPMENT CAN GET VERY HOT! WITH THAT BEING SAID, WE DO REQUIRE A CANOPY FOR ALL SET UPS ABOVE 87 DEGREES. YOU MAY RENT ONE FROM USE FOR $30 OR SUPPLY YOUR OWN. PLEASE HAVE IT SET UP AND IN THE SPACE YOU'RE WANTING US TO SET UP, PRIOR TO OUR ARRIVAL. 

PET POLICY

WE LOVE OUR ANIMALS BUT THEY ARE NOT ALLOWED INSIDE OF OUR PLAY SPACE. YOU WILL BE CHARGED A FEE OF $100 OR MORE IF THERE ARE ANY SIGNS OF PET. IF WE HAVE DISCOVERED PET URINE, YOU WILL BE RESPONSIBLE TO REPLACE THE ITEM/S. NO QUESTIONS ASKED AS THAT SMELL DOES NOT COME OUT!! IT IS MY PRIORITY AND POLICY AS A BUSINESS OWNER TO PROVIDE MY CLIENTS WITH CLEAN, QUALITY EQUIPMENT FOR EVERY CELEBRATION. THANK YOU FOR YOUR UNDERSTANDING!

WHAT IF THE SET UP IS TOO BIG FOR MY SPACE?

WE WILL DO OUR BEST TO ACCOMODATE YOUR SPACE. IF YOU THINK THIS MAY BE AN ISSUE PLEASE NOTIFY US AND SEND US A PICTURE OF THE AREA. WE WILL BRING SMALLER MATS THAT ARE EASIER TO WORK WITH IN THOSE SITUATIONS. WE CAN ALSO MAKE OTHER ADJUSTMENTS BUT ARE CERTAIN THAT YOU ARE GOING TO LOVE IT BEFORE WE LEAVE.

ARE THERE ANY ADDITIONAL FEES THAT I SHOULD KNOW ABOUT?

YES, THERE IS A STANDARD TAX RATE OF 6.25% APPLIED TO ALL INVOICES. A DELIVERY FEE MAY ALSO BE NECESSARY IF YOU ARE FURTHER THAN 15 MILES FROM 76049. I CHARGE A $100 DAMAGE FEE FOR EQUIPMENT WITH FACE PAINT ON IT BUT IN SOME CASES THE ITEM|S MAY NEED TO BE REPLACED. IF THE AREA IN WHICH I AM SETTING UP IS CLUTTERED OR NOT CLEARED PRIOR TO OUR ARRIVAL I WILL CHARGE A $35 INCONVENIENCE FEE. PLEASE KEEP IN MIND THAT THIS WILL SLOW US DOWN AND WE MAY HAVE ADDITIONAL PARTIES AFTER YOURS.

ADDITIONAL & IMPORTANT INFORMATION.

YOU DO NOT HAVE THE RIGHT TO REARRANGE OR MOVE OUR SET UPS TO A DIFFERENT AREA OR LOCATION. YOU ARE ALLOWED MOVE THINGS AROUND INSIDE OF THE PLAY SPACE ONLY! YOU MAY NOT TAKE DOWN OUR SET UPS OR LEAVE IT UNATTENDED AT ANY TIME!! 

SOCIAL MEDIA

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