Effective Date: 14 August 2026
Last Updated: 14 August 2026
SwapEat respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how SwapEat collects, uses, stores, and shares information when you use the SwapEat mobile application ("App"), website, and related services ("Services").
By downloading, accessing, or using SwapEat, you agree to the practices described in this Privacy Policy.
Depending on how you use SwapEat, we may collect the following information.
When you create or use a SwapEat account, we may collect:
Name
Mobile phone number
Email address
Account information
Profile information
Information you voluntarily provide to us
With your permission, SwapEat may collect your device's location information.
We may use location information to:
Show nearby messes, tiffin services, restaurants, and food providers
Determine service availability
Provide delivery services
Support pickup services
Improve search and recommendations
Display relevant local food services
You can disable location permissions through your device settings. Some features may not function correctly without location access.
When you use SwapEat to purchase or manage food services, we may collect:
Selected food provider
Subscription information
Meal plan information
Order information
Meal history
Meal swap information
Meal skip information
Carry-forward information
Meal credit information
Mess/provider switching information
Delivery and pickup information
Refund and cancellation information
When you make a payment through SwapEat, we may collect transaction-related information such as:
Transaction amount
Transaction ID
Payment status
Refund information
Payment method
Subscription/payment history
Payments may be processed by third-party payment service providers.
We do not intend to store complete debit card, credit card, CVV, or banking credentials on our own servers unless specifically stated otherwise.
We may automatically collect certain technical information, including:
Device model
Operating system
App version
IP address
Device identifiers
Network information
Crash information
Log information
App usage information
This information may be used to maintain security, diagnose technical problems, and improve the App.
SwapEat may use collected information to:
Create and manage your account
Verify your identity and phone number
Provide our Services
Process orders and subscriptions
Process payments and refunds
Manage meal subscriptions
Facilitate meal swaps
Facilitate meal skipping and carry-forward
Manage meal credits
Facilitate provider/mess switching
Coordinate delivery and pickup
Show nearby food providers
Provide customer support
Send OTPs and authentication messages
Send order and subscription notifications
Improve the App and Services
Personalize recommendations
Detect and prevent fraud or abuse
Maintain security
Analyze App performance and usage
Comply with applicable laws and legal obligations
We do not sell your personal information as a standalone product.
We may share information with third parties where necessary to provide and operate SwapEat.
When you purchase a meal or subscription from a food provider, we may share information necessary to fulfil your order, such as:
Name
Relevant contact information
Order/subscription details
Delivery or pickup information
Where delivery is provided, we may share necessary information with delivery personnel or delivery partners, including:
Name
Delivery location
Contact information where necessary
Order details
Delivery instructions
We may share necessary transaction information with payment service providers to process payments, refunds, and related transactions.
We may use third-party providers for:
OTP/SMS services
Authentication
Cloud hosting
Push notifications
Analytics
Maps and location services
Customer support
Email communication
Security and fraud prevention
These service providers process information as necessary to provide their services to SwapEat.
We may disclose information when required or permitted by applicable law, including to:
Comply with legal obligations
Respond to lawful government requests
Prevent fraud
Protect our rights
Protect users and the public
Investigate security incidents
Enforce our terms and policies
SwapEat may use third-party services and technologies to operate the App.
These services may include payment gateways, SMS/OTP providers, cloud services, analytics services, mapping services, notification services, and customer-support tools.
Third-party providers may process information according to their own privacy policies.
SwapEat is not responsible for the privacy practices of third-party services that it does not control.
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
Encryption where appropriate
Access controls
Authentication
Secure cloud infrastructure
Monitoring and logging
Restricted access to personal information
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to:
Provide our Services
Maintain your account
Process transactions
Provide customer support
Resolve disputes
Prevent fraud
Maintain required business records
Comply with applicable laws
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
You may request deletion of your SwapEat account.
Account deletion may be subject to applicable legal, regulatory, accounting, security, and dispute-resolution requirements.
Some information may need to be retained for a legally required period.
Deleting your account may result in the loss of:
Active subscriptions
Meal credits
Rewards
Order history
Other account-related benefits
To request account deletion, contact us using the email address provided below.
Account deletion email: [INSERT EMAIL]
SwapEat is not intended for children who are not legally permitted to use the Services under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to SwapEat improperly, please contact us.
SwapEat may send push notifications, SMS messages, emails, or other communications for purposes including:
OTP verification
Account security
Order confirmation
Subscription updates
Meal reminders
Delivery updates
Payment notifications
Important service announcements
Promotional communications where permitted
You can manage certain notification permissions through your device settings.
If you provide location permission, SwapEat may use your location to provide location-based features.
Location may be used to:
Find nearby food providers
Determine delivery availability
Support delivery
Improve search results
Provide location-based recommendations
You can withdraw location permission through your device settings.
SwapEat may display promotional content from SwapEat or participating food providers.
Where permitted by law, we may send promotional communications.
You may opt out of promotional communications where an opt-out mechanism is provided.
Essential service communications, such as security alerts, transaction notifications, and important account information, may still be sent.
Depending on applicable law, you may have rights relating to your personal information, including:
Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion where legally permitted
Withdrawing consent where applicable
Requesting information about processing of your personal information
Raising a privacy-related complaint
To exercise applicable rights, contact us using the details below.
We may verify your identity before processing certain requests.
Our website and certain parts of our Services may use cookies, SDKs, local storage, and similar technologies to:
Maintain sessions
Remember preferences
Analyze usage
Improve performance
Improve security
Measure marketing effectiveness
You may be able to manage cookies through your browser settings.
We may update this Privacy Policy from time to time.
When we make material changes, we may notify users through the App, website, email, or other appropriate means.
The latest version will always include the updated "Last Updated" date.
This Privacy Policy is governed by the applicable laws of India.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.
Email: ceo@swapeat.in
For privacy-related requests, please use the subject:
"SwapEat Privacy Request"
By using the SwapEat App or Services, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required by applicable law, SwapEat will obtain the appropriate consent before processing personal information for the relevant purpose.
Last Updated: 14 August 2026