We deliver our products within the UAE. Shipping will be done by a third -party courier.

Delivery fees will be mentioned on the checkout page depending on the country and location. 

Svelticious offers free standard delivery for order value equal to and over AED 100 for UAE.

Orders are delivered within 2-3 days in the UAE and up to 4 working days for emirates like Fujairah and Umm al quwain, from date of order confirmation, although these timing cannot be guaranteed and may vary according to the delivery address and the third -party courier.

Cash is meant to be paid by the receiving party to the third -party courier.

Orders are processed within 1 to 2 working day(s). Any order received on holidays will be processed on the next working day.

Svelticious will not be liable for any strikes, bad weather or any other emergency case or situation beyond its control including war, riots, floods, epidemics, embargoes and other acts of god or any changes in law that would cause delivery delays.

Your order will be shipped to the delivery address you provided at the checkout. Please make sure to provide all details (ie. Apartment/Building/Street number/City/Phone Number).

We are not able to process orders to a P.O Box address and cannot arrange for order collection in a shop.

If the package appears to have been opened, damaged or suffered any mishandling, the customer must write us at info.svelticious@gmail.com within the same day of delivery.

If you have a question about delivery we advise you to contact our customer care team via email on info.svelticious@gmail.com

Welcome to Svelticious LLC’s www.svelticious.com / http://svelticious.store.link/ ("Site"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree to be bound by these Terms & Conditions.

If you do not agree to these terms and conditions in their entirety, please do not place any order with us.

The website is provided solely for your personal use. You may not use this website for any commercial purpose. 

You will be purchasing delivery services from Svelticious’s designated courier service.

These terms and conditions will apply to all orders delivered and are in addition to the general terms and conditions, which together govern your contract with us for the sales of products and your contract with Svelticious.

Online Shopping

Svelticious takes all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please contact us at info.svelticious@gmail.com if you are unhappy with your purchase.

Payment 

To increase trust and security for customers, we accept COD service within the UAE.

The customer selects the COD option during the checkout process on an e-commerce website or platform.

We will confirms the order and prepares it for shipment.

The goods are shipped to the customer's address.

The delivery agent arrives with the package and collects the payment from the customer upon delivery.

Order Process

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

We will notify you by email to acknowledge receipt of your order and provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this.

We will confirm acceptance of your order by sending you an email that confirms that the products have been dispatched.

We reserve the right to fulfil multiple orders separately, which may mean they are dispatched separately by our carrier.

Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

• The product you ordered is out of stock.

• Our inability to obtain authorization for your payment;

• We have identified a pricing or product description error;

• There is a failure to meet the eligibility to order.

• There is a system or procurement failure; and failed customer validation checks.

Order Cancellation

If, for any reason, you wish to cancel any order you have placed before it has been collected for dispatch by the carrier, please contact our customer care team via email on info.svelticious@gmail.com

As it is our policy to try to process orders immediately it may not always be possible to stop an order from being collected by your carrier for dispatch. After collection by your carrier for dispatch a cancellation charge will be processed.

Returns Policy

Refunds will be done only through the Original Mode of Payment.

We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 24 hour of the item being delivered by our carrier to your nominated address. Please return items in their original condition, unused, in their original packaging.

We cannot refund or exchange goods that have been opened and tested.

We will refund the price you paid for the Products, although, as permitted by law, please note we may reduce your refund to reflect any deduction in the value of the Products, if this has been caused by your handling them in an inappropriate way.

How to Return or Exchange

If you are unhappy with your purchase, we have a 24 hour returns policy.

Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition.

Once we have received the item(s) a refund will be made back to the payment solution used initially by the customer. Please allow us 30 days for the refund transfer to be completed. If you purchased the Products with a voucher code, we will provide you a new voucher.

How to return an item?

Please contact our customer care team via email on info.svelticious@gmail.com

Returns Fees

Free returns are not available on orders. Svelticious will also not refund the original delivery charge charged to you at checkout and paid to third -party courier.

Please use your local and trusted postal service for returns. We recommend you use a tracked and insured services as we will not be liable for any risk, loss or damage.

Svelticious carrier can handle the return, in that case please note that the fee will be deducted to your total refund.

Provided you return your products in accordance with the returns policy and the steps outlined, Svelticious will be able to refund to you the amount applicable to your product.

We will not be able to process a return until we receive your products and they have been checked.

Intellectual property

All content available on the Site, including, but no limited to, design, text, graphics, logos, images, audio, data compilations are the property of Svelticious and protected by copyright laws.

The content and the trademarks may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

Personal information 

We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site. If you have any questions about security at our Site, you can send an email to info.svelticious@gmail.com

Question and complaints

If you have any questions about these terms & conditions or wish to contact us to complain about any matter in regard to the products, please email us info.svelticious@gmail.com