I'm a performance-driven professional with over a decade of experience in Vendor Onboarding, Catalog Management, and Customer Support, currently working at Amazon. I bring multilingual expertise (German, English, Hindi) and a solid technical foundation, having previously worked on ERP and VOIP-based solutions as a software developer.
My core strengths lie in streamlining onboarding processes, resolving complex catalog issues, and contributing to operational excellence. I'm passionate about simplifying workflows and driving value across cross-functional teams.
I'm open to remote and on-site opportunities related to Customer Support, Trust & Safety, Process Strategy, and Data Management.
🟡 Amazon (2019–Present)
Vendor Onboarding Specialist – Jaipur
Guided global vendors through onboarding and catalog setup
Improved product data integrity across multiple marketplaces
Acted as a central contact for catalog-related queries
Trained new team members on tools and SOPs
🔵 Teleperformance India (2016–2019)
Subject Matter Expert – German Language
Provided senior-level support to Amazon sellers (DACH)
Handled critical escalations and SLA tracking
Mentored new agents on tools and German workflows
🟣 GoldCRM Consulting LLC (2015–2016)
Software Developer
Developed VOIP-based IVR systems using .NET
Delivered voice automation for US-based municipal services
You can add a Google Form or simply provide details:
Email: sushilsen2@gmail.com
Phone: +91-8269235261
LinkedIn: linkedin.com/in/sushil-sen