Who we are
We are the team behind a suite of customer‐feedback platforms dedicated to helping businesses listen, learn, and improve. Our Privacy Policy applies to the following websites: krogarfeedback.org, krogercomfeedbacks.com, www-krogercomfeedback.com, mcdvoice.support, www-mcdvoice.com, mcdtalks.com, and mybkexperience.cafe.
When visitors leave feedback or comments, we collect the data shown in the submission form (e.g., name, email address, feedback) along with the visitor’s IP address and browser user agent string to help with spam detection and abuse prevention. An anonymized hash of your email may be sent to Gravatar to check for a profile image; see https://automattic.com/privacy/ for details. Once approved, your profile image (if any) will be visible next to your feedback.
Media
If you upload images to any of our public feedback widgets or surveys, please avoid embedding location data (EXIF GPS) in the files. Visitors can download those images and potentially extract any embedded location information.
Cookies
Feedback cookies: If you opt to save your details when leaving feedback, we’ll set a cookie to remember your name and email for one year.
Login cookies: For registered users, we set temporary cookies to:
Check browser compatibility (discarded on browser close)
Maintain your session (2 days by default; up to 2 weeks if “Remember Me” is selected)
Store your display preferences, such as dashboard layout (1 year)
Survey progress cookies: When you begin a multi-step survey, a cookie indicating your progress is saved for one day.
Embedded content from other websites
Articles, help docs, or blog posts on Survey Vox may include embedded content (e.g., videos, charts, forms). Embedded content behaves as if you visited the source site: those sites may collect data about you, use cookies, and track your interactions.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
We employ trusted third-party service providers (e.g., hosting, analytics, email delivery) under strict confidentiality agreements. They process data only as needed to provide their services.
How long we retain your data
Feedback and comments: Kept indefinitely to recognize and approve any follow-up responses automatically.
Registered user profiles: Stored until you choose to delete your account; administrators can also edit or remove profiles on request.
Survey responses: Retained according to your organization’s data-retention policies (you control export and deletion via your account settings).
What rights you have over your data
If you have an account or have provided feedback, you can:
Request an export of all personal data we hold about you (in a machine-readable format).
Request deletion of your personal data (subject to any legal obligations to retain certain information).
To initiate a request, please contact us at privacy@surveyvox.com.
Where your data is sent
Visitor feedback and comments may be checked through an automated spam-detection service before publication. Your data may also flow to our email delivery partner when we send notifications or newsletters.