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ABOUT OUR CSRs

1. Prompt response: A prompt response is key to satisfying our customers.

2. Courtesy: Our customer service representatives are courteous and polite when interacting with customers.

3. Knowledgeable: Our CSRs are knowledgeable about the company’s products and services and are able to provide accurate information to customers.

4. Attentive: Our CSRs are attentive to their customers’ needs and concerns.

5. Understanding: Our customer service representatives listen to what the customer has to say and provide empathy towards their situation.

6. Timely resolution: Our CSRs should aim to resolve customer issues in a timely manner.

7. Professionalism: Our customer service representatives do maintain a professional attitude at all times.

8. Moral focus: Our CSRs always maintain a moral focus when dealing with customers and aim to resolve issues in a fair and ethical manner.