Mail App PGP Extension

Here's a help guide text for your Mac Mail PGP extension, covering installation, key management, encryption/decryption, troubleshooting, and support contact information.

Installation

Step 1: Download and Install the Extension

• Visit App Store to download the PGP extension.

Step 2: Enable the Extension in Mac Mail

• Open the Mac Mail app.

• Go to Preferences > Extensions.

• Check the box next to the PGP extension to enable it.

Step 3: Initial Setup

• Launch the PGP Host App

• Click the plus button to PGP keys or the import button import existing ones.

3. Encrypting and Decrypting Emails

Encrypting an Email:

• Compose a new email in Mac Mail.

• Before sending, click the Encrypt button in the PGP toolbar.

• The email content will be encrypted using the recipient’s public key.

Decrypting an Email:

• Open an encrypted email in Mac Mail.

• Click the Decrypt button in the PGP toolbar.

• Enter your passphrase if prompted. The email content will be decrypted and displayed.

4. Troubleshooting

Issue: PGP Extension Not Appearing in Mac Mail

• Ensure the extension is installed and enabled in Preferences > Extensions.

• Restart Mac Mail and check again.

• If the issue persists, reinstall the extension.

Issue: Unable to Import PGP Key

• Verify that the key file is not corrupted and is in a supported format (.asc, .pgp).

• Ensure you have permission to access the file location.

• If the problem continues, contact support.

Issue: Decryption Fails

• Ensure the correct private key is installed and selected.

• Check that your passphrase is correct.

• Verify that the email was encrypted with a compatible key.

Issue: Email Sending Fails After Encryption

• Check your internet connection.

• Ensure the recipient’s public key is valid and properly imported.

• Try sending a non-encrypted email to verify Mac Mail’s functionality.

5. Support

If you need further assistance, please contact our support team:

• Email: [Your Support Email Address]

• Phone: [Your Support Phone Number] (if applicable)

• Support Portal: Visit [Your Support Portal URL] to submit a ticket or browse our knowledge base.

Note: Always keep your software updated to the latest version for the best performance and security.

This guide is intended to help you get the most out of your PGP extension. If you encounter any issues not covered here, please reach out to our support team.