Terms, Privacy Policy and Messaging

Last Updated: April 17, 2026

Rainwater Companies, including Rainwater Plumbing LLC and Rainwater HVAC. LLC use SMS messaging for customer communication, project management, materials management, and scheduling of Rainwater Staff. 

We care about your privacy and the security of your personal information.

Collecting, Sharing, and Using Your Personal Data

We collect your name, email, and phone number to add you to the Superhero Flow application. We do not share any personal data with third parties. 

Permissions:

We need access to your microphone and camera video for our communication with others. We also use your camera, if you choose, to add pictures or video of your work or materials. We do not collect any voice/audio/camera/video data from  your device unless you specifically trigger the mic or camera button. We do not share that data with any third party applications. 

Children's Privacy

The Superhero Flow application does not address anyone under the age of 13 to use the application.  We do not collect information from children through our application. 

Calling & Messaging Compliance Policy

1. Consent & Opt-In Requirements

• Prior Express Consent: We will obtain clear, explicit consent from recipients before sending any messages or placing automated calls.

• Consent Records: Maintain proof of consent, including timestamps and the specific "Call to Action" the user agreed to.

• No "Snowshoeing": Do not spread messages across multiple numbers to evade detection.

• SMS opt-in data and consent: Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties 

• Contact Us for Service: [ Name ] [ Phone Number ] [ x ] I agree to receive automated service updates and reminders via text from Rainwater Plumbing. Message and data rates may apply. Reply STOP to opt-out. See our Privacy Policy (bottom of the page). 

2. Messaging Standards & Content

• Sender Identification: The first message in any conversation will clearly identify Rainwater Plumbing.

• Opt-Out Instructions: Every initial message will include opt-out language (e.g., "Reply STOP to unsubscribe").

• Prohibited Content: No content will be related to:

  • Cannabis/CBD: Illegal at the federal level in the U.S., regardless of state laws.

  • Phishing/Fraud: Any attempt to solicit private data under false pretenses.

  • High-Risk Categories: Alcohol, firearms, gambling, and tobacco require strict age-gating.

3. Voice Calling Restrictions

• Caller ID Accuracy: We will not and are prohibited from misrepresenting your identity (spoofing). Only use numbers you own or have permission to use.

• Do Not Call (DNC) Registry: We will not knowingly contact numbers on federal or local DNC registries.

• Recording Laws: If recording calls, we will comply with consent laws (e.g., California’s Invasion of Privacy Act), which may require notifying all parties.

4. Technical & Regulatory Registration

• Customer Profile: We will maintain an approved Primary Customer Profile in Twilio's Trust Hub or other provider (including by not limited to ClickSend) to ensure caller reputation and avoid call blocking.

SMS Disclosure & Privacy

• Opt-in: By providing your phone number, you agree to receive text messages from Rainwater Plumbing regarding your service appointments and support requests. Message and data rates may apply. Message frequency varies. Reply STOP to opt-out at any time.

• Privacy: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact us

Contact Us: By providing your phone number, you agree to receive text messages from Rainwater Plumbing regarding your service appointments and support requests. Message and data rates may apply. Message frequency varies. Reply STOP to opt-out at any time. View our Privacy Policy. We can be contacted at our office (480)577-7748.

Privacy Policy

Privacy Policy: Customer information is collected for the purpose of scheduling and service updates. Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Delete Account Information

To delete your account and all associated data, please email info@rwimail.com or call 480-577-7748. We will process your request within 30 days 

 We may update the Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.