By visiting Super Elk and using the Service, you agree to the terms outlined in this Privacy Policy.
Super Elk is committed to protecting and respecting your privacy. Super Elk does not collect or log traffic data, browsing activity, email address, phone number, or any personal information from individual users connected to the Services. It is our overriding policy to collect as little user information as possible to ensure a private and anonymous user experience when using the Service. Below is a summary of the way we deal with information when you use the Service.
Super Elk is a No-Logs VPN service.
When you use the Service, we do not do any of the following:
1) Log users’ traffic or the content of any communications;
2) Discriminate against devices, protocols, or applications;
3) Throttle your Internet connection;
4) You can find details about our no-logs VPN policy here.
Info we collect and why we collect it
Personal data (related to your account): Name, Address, E-mail Address, Payment Data and Clients who opt to use the optional control panel will receive a temporary cookie and user account, external IP and internal IP.
Account creation: To create an account, in order to use our Service, we do not ask your name or surname. All you need to do is select your username, then provide the email address and choose your password.
We do store the email address you have entered when creating an account for communication and anti-abuse purposes.
E-mail address is used to send subscription information, payment confirmations and private internet access promotional offers only.
Payment data is used to manage client signups, payments, and cancellations.
Contact submissions and e-mails will be used for correspondence. When you submit support requests or bug reports, we will collect the data that you choose to share with us about the issue being reported. Temporary cookies are used to handle control panel logins.
Your email address is not shared with any third parties. We mainly use it for account-related questions, communication, and recovery. By signing up to our Service, you agree to receive communications from us, which may include promotional emails too. You can stop receiving emails from us by following the unsubscribe instructions included in every email we send. Alternatively, you can login to the Super Elk dashboard and adjust your email preferences under the ‘Account’ tab.
Data retention: We retain essential data (such as username, email, billing information) on active accounts in order to provide services. This data is deleted when your account is deleted.
Data security
We take data security very seriously. Access to our infrastructure and Secure Core servers is tightly controlled. All of the Super Elk servers are encrypted and we do not log VPN session data.
Third Party Networks
You may access other third party services while using Super Elk, for example, by clicking on links of third party services from within Super Elk. We are not responsible for the privacy policies and/or practices of these third party services. We encourage you to carefully review their privacy policies.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Warranty Disclaimer
We will strive to prevent interruptions to the Site and Services. However, these are provided on an “as-is” and “as-available” basis, and we do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or Service, or their suitability for any particular purpose. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, or non-infringement. We do not make any warranty that the Services will meet your requirements, or that it will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. You acknowledge that you access the Site and Services at your sole risk and discretion.
Changes to our Privacy Policy
The Company reserves the right to periodically review and change this Policy, and will notify users who have enabled the notification preference about any change. Continued use of the Service will be deemed as acceptance of such changes.