Support – Coin Identifier 🪙

Welcome

Thank you for using Coin Identifier, the app that uses artificial intelligence to identify coins from photos.

Need Help? 🤔

If you have questions, technical issues, or suggestions, we are here to help.

Support Email:

📧 hello@adriamatz.com

We strive to respond within 24–48 hours.

Frequently Asked Questions ❓

What is Coin Identifier?

Coin Identifier is a coin identification app that uses AI to recognize coins from photos. Take a photo and receive information about the coin, including:

🪙 Country of origin

💰 Denomination

📄 Year, material, and other relevant details

How does Coin Identifier work?

Take a photo using your camera or import one from your Photo Library. The AI analyzes the image, focusing on:

🪙 Coin design

📏 Size and shape

🔍 Distinctive markings or inscriptions

It then provides the most likely coin identification along with detailed information.

Are the results 100% accurate?

No. While AI is highly accurate, results are not guaranteed. Accuracy depends on:

📸 Image quality

💡 Lighting conditions

🔄 Photo angle

👀 Visibility of inscriptions and markings

For the best results, take clear photos showing both sides of the coin and any unique features.

Can Coin Identifier replace a professional numismatist?

No. Coin Identifier is a helpful tool for learning and identification, but it should not replace professional expertise for:

💰 Valuation of rare coins

🔬 Numismatic research

✅ Critical identification needs

Why does Coin Identifier sometimes fail?

AI identification can struggle with:

📷 Blurry images

🪙 Worn or damaged coins

🔍 Very rare or uncommon coins

In these cases, results may be less accurate or incomplete. Clear, well-lit photos showing the full coin yield the best results.

Is Coin Identifier free?

Coin Identifier offers a free trial with a limited number of identifications so you can try the app.

What does the premium subscription include?

The premium subscription allows unlimited coin identifications. This helps cover the high computational costs required for AI analysis and coin recognition.

Why is there a subscription?

AI-based coin identification requires significant computing power and access to extensive coin databases. The subscription helps maintain the service, improve accuracy, and add new features.

What types of coins can Coin Identifier identify?

Coin Identifier can identify thousands of coins worldwide. The app works best with clear photos showing distinctive features like:

🪙 Obverse and reverse designs

📏 Size and edges

🔍 Inscriptions, mint marks, and unique symbols

Reporting Issues 🛠️

If you encounter an error or technical problem, please contact us at hello@adriamatz.com and include:

📝 Description of the problem

🔁 Steps to reproduce it

📱 iOS version

📲 Device model

Updates and New Features ✨

We are continuously working to improve Coin Identifier. If you have suggestions for new features or improvements, we would love to hear from you. Email us at hello@adriamatz.com.