Refund and Cancellation 

Last Updated: 01 August 2025

This refund and cancellation policy outlines how you can cancel or seek a refund for a service that you have purchased through the Platform. Under this policy:

Service Description

Scope of Services:

SunVinci Energy Pvt Ltd offers comprehensive solar solutions including:

- Solar panel cleaning

- Solar panel installation

- Ongoing maintenance and support

Benefits:

- Enhanced panel efficiency for optimal energy generation

- Longer equipment life through professional care

- Professional service delivered by trained technicians

Who Can Avail:

Our services are available to both residential and commercial clients across our service areas.

Service Workflow:

- Book your service via our mobile application

- Receive confirmation within 24 hours

- Service fulfilment within the scheduled timeline

Service Pricing

Our solar services start from ₹200.

Cancellations will only be considered if the request is made before completion of service. 

SUNVINCI ENERGY PRIVATE LIMITED does not accept cancellation requests for booking serviced. 

In case of unsatisfactory service, please report to our customer service team. The request would be entertained once the customer support team, has checked and determined the same at its own end. This should be reported within 7 days of completion of service. In case you feel that the service received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. 

In case of any refunds approved by SUNVINCI ENERGY PRIVATE LIMITED, it will take 3 days for the refund to be processed to you.