Results-driven professional with experience in operations, communications, and leadership across higher education, media, and client-facing environments. Proven ability to manage complex workflows, improve processes (achieving up to 77% efficiency gains), and deliver high-quality service to diverse stakeholders. Skilled in relationship management, cross-functional coordination, and strategic communication, with a strong foundation in business operations and digital marketing. Passionate about creating organized, people-centered systems that drive both efficiency and positive experiences.
Core Competencies: Client & Relationship Management, Operations Coordination & Process Improvement, Cross-Functional Collaboration, Customer Experience & Service Excellence, Leadership & Team Development, Problem-Solving & Conflict Resolution, Organizational & Time Management
Communication & Marketing: Professional Writing & Editing (AP Style), Internal & External Communications, Social Media & Digital Marketing, Content Creation & Brand Messaging, Interviewing & Research
Technical Skills: Microsoft Office Suite (Excel, Word, Outlook), Google Workspace, Adobe Creative Suite (Photoshop, InDesign), Data Tracking & Reporting, AI Tools & Prompt Development, Yardi
Cobalt Benefits Group[34], Exeter, New Hampshire
July 2026 - Present
Responsibilities:
Managed daily mail, shipping, supply inventory, purchasing, and overall office readiness
Coordinated building vendors, maintenance requests, cleaning services, inspections, and facility logistics
Greeted visitors, managed deliveries, and supported building access procedures
Provided administrative support to HR including scheduling, surveys, data collection, and record maintenance
Coordinated onboarding activities including workstation setup and new‑hire materials
Supported recruiting by posting roles, scheduling interviews, and maintaining candidate documentation
Updated HRIS and LMS records, tracked training completion, and assisted with time/labor adjustments
Assisted with company events, employee engagement activities, and recognition item distribution
Updated intranet content and supported internal communication tools
Organized quarterly safety meetings, maintained documentation, and supported emergency preparedness
All American Assisted Living[30], Kingston, New Hampshire
December 2025 - June 2026
Responsibilities:
Answer ~6 calls/day and respond to ~4 resident requests/day
Manage lobby flow and support 84 residents to ensure timely service
Serve as primary contact for ~4 residents, ~10 family members, ~7 staff, and ~36+ visitors daily
Coordinate onboarding for ~1 new resident/month as Move In Coordinator
Track compliance documentation for 88 employees
Schedule internal/external services and transportation for 84 residents
Use courtesy, patience, and tact in dealing with the public and residents.
Collaborate with 8 department leaders to resolve delays and maintain workflow
Conduct ~4 follow up calls/day to assess satisfaction and escalate concerns
Maintain HIPAA compliant (Health Insurance Portability and Accountability Act) handling of information for 84 residents and 88 employees
Assist Business Office Director with billing, filing, contracts, and certificates of liability (COI)
Monitor accuracy of resident registration processes
Contributed to 6 quality improvement initiatives
Improved documentation efficiency by 50% through workflow redesign
Achieved 97% accuracy in documentation and information coordination
Baldwin Wallace[5], Berea, Ohio
August 2024 - May 2025
Responsibilities:
Supervised and coached 13 Resident Assistants, conducting check ins and performance support
Managed daily operations for 300+ residents across 3 halls
Facilitated training for ~50 Resident Assistant staff
Participated in on call rotation and emergency response
Completed occupancy reports, room changes, condition reports, inventories, work orders, and incident documentation
Supported orientation, assessments, Health & Safety (H&S) inspections, recruitment, and hall openings/closings
Executed 3 corrective action and conflict resolution processes
Managed $300 budget supporting 42–56 programs with 0–50 attendees
Received 22+ types of training
The Exponent Newspaper[2], Berea, Ohio
August 2023 - May 2024
Responsibilities:
Tracked financials and generated ~$1,000 in ad revenue in one semester
Managed a 6 person advertisement and operations team
Produced monthly all school calendars
Planned and promoted 5+ engagement events to strengthen culture and retention
Created onboarding materials and training guides, reducing ramp up time by 25%
Led hiring and onboarding for 3 staff members
Managed 2 direct partners and 5+ vendors to support revenue and service quality
The Exponent Newspaper[2], Berea, Ohio
August 2020 - May 2023
Responsibilities:
Wrote 29 published articles
Interviewed 54 sources
Wrote 7 “Day in the Life” column pieces
See Writing Samples for article examples
Baldwin Wallace[5], Berea, Ohio
August 2023 - May 2024
Responsibilities:
Supported 3 Resident Assistants and organized duty schedule for 11 Resident Assistants
Helped train 50+ Resident Assistants
Promoted 6 programs with 0–70+ attendees
Received 11+ types of training
Baldwin Wallace[5], Berea, Ohio
August 2021 - May 2023
Responsibilities:
Promoted 24 programs with 0–30 attendees
Designed posters for 20 programs and created bulletin boards
Mediated conflicts for ~6 residents and provided support for ~4 residents
Wrote 7 incident reports
Received 2023 Program of the Year Award
Received 11+ types of training
BW-TV Club, Berea, Ohio
August 2021 - December 2021
Responsibilities:
Managed the master document for 4 radio dramas
Communicated with the 4 directors
Monitored deadlines
Ingenuity Cleveland[6], Berea, Ohio
September 25, 2021 - September 26, 2021
Responsibilities:
Transported materials for festival setup
Organized supplies and moved large items during teardown
Baldwin Wallace Honors Program Advisory Council, Berea, Ohio
August 2020 - May 2021
Responsibilities:
Represented Honors students by sharing feedback that informed a curriculum overhaul
All American Assisted Living[30], Kingston, New Hampshire
December 2025
Content:
Learned how to handle HIPPA protected data and when to share information and not
Baldwin Wallace University[7], Berea, Ohio
September 28, 2021
Content:
Learned how to create a web page using HTML and CSS coding language
Baldwin Wallace University[7], Berea, Ohio
October 24, 2020 - October 25, 2020
Content:
Participated in multiple workshops where leadership skills were taught
Berea, Ohio
Master of Business Administration, May 2025
Specialization in Management[8]
GPA: 3.889
Important Coursework:
Excel Certification
Accounting for Business Decisions
Systems Management & Organization Theory
Managing Change, Creation, & Innovation
Berea, Ohio
Bachelor of Arts, May 2024
Creative Writing Major[9], Entrepreneurship Minor[10]
GPA: 3.869
Honors:
Magna Cum Laude
Honors Program[11] (Inducted in 2020)
BW Dean’s List[12], every semester from Fall 2020 to Fall 2023
Sigma Tau Delta[13] (Inducted in April 2023)
National Residence Hall Honorary[14] (Inducted in March 2023)
Important Coursework:
Introduction to Arts Management
Honors General Problem Solving
Introduction to Communication
Introduction to Marketing
Graphic Design I
Event Planning
Sound, Microphone & Recording
Accounting & Finance Essentials
Social Media Fundamentals
Digital Marketing
Protecting Children: Identifying and Reporting Sexual Misconduct
July 27, 2024
Excel Macros and VBA
July 26, 2024
Excel Charts
July 26, 2024
Excel Reporting and Protection
July 25, 2024
Excel PivotTables
July 25, 2024
Excel Analyzing Data
July 25, 2024
Excel Formulas and Functions
July 24, 2024
Excel Foundations
July 19, 2024
Digital Marketing Simternship
May 02, 2024
HubSpot Email Marketing Certification
April 27, 2024-May 27, 2026
HubSpot Social Media Certification
April 19, 2024-May 19, 2026
Social Media Simternship
April 16, 2024
April 10, 2026-Present
Berea, Ohio, March 2023-Present
Berea, Ohio, August 2021-Present
The Exponent Sunaina Kabadkar's Staff Profile: https://bwexponent.com/staff_name/sunaina-kabadkar/
The Exponent Home Page: https://bwexponent.com/
Darkness to Light Stewards of Children Page: https://www.d2l.org/education/stewards-of-children/
Google Analytics 4 Certification Page: https://skillshop.credential.net/efbc0a68-23eb-4dbe-8049-26143a20c227#gs.6c4l1m
Baldwin Wallace Residence Life and Housing Page: https://www.bw.edu/about/offices/residence-life/
Ingenuity Cleveland Home Page: https://www.ingenuitycleveland.org/
Baldwin Wallace University Home Page: https://www.bw.edu/
Baldwin Wallace Management MBA Page: https://www.bw.edu/schools/business/graduate-professional/master-business-administration-mba/management/
Baldwin Wallace Creative Writing Major Page: https://www.bw.edu/academics/undergraduate/creative-writing/
Baldwin Wallace Entrepreneurship Minor Page: http://catalog.bw.edu/preview_program.php?catoid=12&poid=3069&returnto=551
Baldwin Wallace Honors Program Page: https://www.bw.edu/academics/honors/
Baldwin Wallace Dean's List Main Page: https://bw.meritpages.com/updates?c=62
Sigma Tau Delta International English Honor Society Home Page: https://www.english.org/
National Residence Hall Honorary Home Page: https://www.nrhh.nacurh.org/
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Social Media Simternship Certificate of Completion: https://apif.stukent.com/certifications/v1/dc91cced-2198-44a2-834b-703ec9a773e2/7cf37523-dac4-4942-9130-fa813784fd08
HubSpot Academy Social Media Certification: Internal link
HubSpot Academy Social Media Certification: Internal link
Digital Marketing Simternship Certificate of Completion: https://apif.stukent.com/certifications/v1/3a190c8e-1d8e-4b49-9b5f-ae6ceec4b46a/bd206023-fc3e-4979-a5ee-b79a69f13910
IACT Excel Foundations Certificate: Internal Link
IACT Excel Formulas and Functions Certificate: Internal Link
IACT Excel Analyzing Data Certificate: Internal Link
IACT Excel PivotTables Certificate: Internal Link
IACT Excel Reporting and Protection Certificate: Internal Link
IACT Excel Charts Certificate: Internal Link
IACT Excel Macros and VBA Certificate: Internal Link
United Educators Protecting Children Certificate: Internal Link
All American Assisted Living Home Page: https://allamericanatkingston.com/
Women's Business League: https://womensbusinessleague.com/
Sigma Tau Delta: https://english.org/
National Residence Hall Honorary: https://www.nrhh.nacurh.org/
Cobalt Benefits Group Home Page: https://www.cobaltbenefitsgroup.com/