Success Story

My career spanning over 13 years is characterized by profound expertise in CRM and enterprise architecture. From my early academic pursuits in Computer Science at San Jose State and Silicon Valley University to my transformative roles at industry titans like Salesforce and Facebook, I have continually demonstrated my technical prowess and leadership.

Beyond my technical accomplishments, my role as a public speaker and influencer within the Salesforce community has been noteworthy. Leading sessions at Dreamforce and other prestigious platforms, I have showcased my expertise and ability to engage and inspire others.

My influence extends beyond the technical realm, as I have actively contributed to various non-profit organizations’ digital transformation journeys. My passion for philanthropy, combined with my technical understanding, has enabled these organizations to leverage Salesforce solutions to enhance their operations and outreach.

Beyond technological innovation, my influence includes international awards adjudication and keynote speaking engagements at prestigious industry conferences worldwide. My work can be seen in various white papers I have published on CRM and AI for different verticals, including healthcare, energy, and small businesses. My work has particularly helped small and medium businesses in Silicon Valley, US, to track and enhance customer success using AI. My insightful perspectives and thought leadership in CRM and software technology inspire researchers and industry professionals alike to explore new frontiers in their respective fields.

AWARDS

GRA

IAA

MINT

PUBLICATIONS

I have been widely recognized for my groundbreaking work in innovation in customer success using AI and CRM, as well as empowering SMBs for success in the digital era. With over 13 years of experience as a Technical Architect specializing in Salesforce design and architecture, my career has been marked by profound expertise and significant contributions to the field. Renowned publications such as Times of India, Outlook India, and IB Times have featured my insights, celebrating my ability to drive digital transformation and deliver exceptional results. These accolades underscore my dedication to leveraging cutting-edge technologies to enhance customer experiences and support the growth of small and medium-sized businesses.

Outlook India: Shaping The Customer Success Industry : Global Expert Suman Deep’s Contribution To Tech Industry Enablement
Industry Times: Suman Deep | Pioneering AI in CRM for Next-Gen Customer Success
Times of India: AI-driven CRM revolution: Empowering SMBs for success in the digital era
IB Times: Suman Deep: Pioneering Innovation in Customer Success and CRM Implementation
News Life: GRA award mention
Yahoo Finance: GRA Award

JUDGING

Authurship:

Over the last 13 years I have worked for several companies in multidisciplinary skills ranging from Salesforce Technical staff, Lead and also managed teams. During this time, I have gathered vast expertise and extensive knowledge on Salesforce,Data analytics and AI in several industries on how Salesforce can be implemented and tailored to those specific industries. Challenge was on how to document the wealth of knowledge and help others benefit from this.As a result of these efforts I have published over 10+ white papers that shed light on critical topics like CRM, Ethical AI, Customer success and several others. These whitepapers also target different industry sectors ranging from Healthcare,Non profit, SMB, Energy sector and many other industry verticals and technologies.

Following are some of the topics i have published whitepapers on: