Returns and Refunds

We allow exchange of items within 7 days provided that the customer will handle all shipping costs. 

STEP 1: Request exchange or refund to store credit if your item is out of stock, and kindly wait for approval within 2-3 days. 

STEP 2: Once approved, you will get a confirmation and go signal to ship back the items within 2-3 days to the address provided on the exchange approval email. If we did not receive the item back within this timeline, the exchange/return request will automatically be cancelled. 

STEP 3: Once we receive the exchange item, we will process the new order within 3-5 business days. Shipping time depends on the courier (shipping fee will be shouldered by the customer upon receiving the new item).

IMPORTANT RETURN POLICY:

1. Make sure that the return item(s) is in the same S.A. packaging.

2. Tag should be intact and has not been removed

3. All freebies (stickers, etc.) in the pouch should be included.

4. Items should not be worn, washed or smell like perfume.

*any returned items that did not follow the policies above will automatically be subjected to cancelled return as these products cannot be sold anymore. 

In order for us to approve your return, it must meet the following conditions:

1. Item(s) must be returned within 7 days from the date you receive your order.
2. Item(s) were not purchased with a discount of 25% or more; item(s) labeled as FINAL SALE. These sales are considered final and cannot be returned.
3. Item(s) must be undamaged. Washing or altering the item(s) in any way is considered damaging it.
4. Item(s) must be returned in original condition, complete with its tag and packaging.

Note: All returns are refunded via store credit. FINAL SALE items are not eligible for returns or exchanges.

All of our items are inspected before being shipped to ensure the highest quality garments are being sent to you. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Kindly include images showing the faulty/damaged product. We'll make sure to sort out the problem quickly.