Terms of Use
Chapter 1 General Rules
Article 1 (Purpose) The purpose of these Terms and Conditions is to stipulate the rights, obligations, and responsibilities between the Company and the User in using the program and other services (hereinafter referred to as the “Service”) provided by Goodbye Stress (hereinafter referred to as the “App”) operated by Korea Institute of Psycho-education (hereinafter referred to as the “Company”).
Article 2 (Definitions) The terms used in these Terms are defined as follows.
1. “Company” refers to the person providing the App.
2. “User” refers to “Member” and “Non-Member” who access the Company's App and use the App by concluding the App Usage Agreement.
3. “Member” refers to a “User” who has registered for membership and has been assigned an ID.
4. “Non-Member” refers to a person who is not a member and uses the App provided by the Company.
5. “App” refers to educational content made of electronically processed symbols, characters, shapes, colors, voices, sounds, images, videos, etc.
6. “App Service” refers to all educational services such as the App and various learning materials and tasks provided in conjunction with the App.
7. “ID” refers to a combination of symbols, letters, numbers, etc. determined by the “Member” and approved by the “Company” for the purpose of identifying the “Member” and using the Service.
8. “PASSWORD” refers to a combination of symbols, letters, numbers, etc. set by the “Member” to confirm that it is the “Member” that matches the “ID” and to maintain sufficient confidentiality.
Article 3 (Company's Obligation to Post Terms and Provide Information)
The “Company” shall post the contents of these Terms and Conditions and the information of the “Company” on the initialization screen of the Service so that the “User” can easily recognize them.
② The Company shall take technical measures so that the User can print out the entire Terms and Conditions, check the contents of the Terms and Conditions, and ask and answer questions about the Terms and Conditions.
Article 4 (Revision of Terms) ① If the “Company” revises the Terms, it shall notify the “User” at least 7 days before the effective date and for a substantial period of time after the effective date. However, if the Company changes the contents of the Terms to the disadvantage of the User, it shall notify the User with a grace period of at least 30 days in advance.
② When the Company revises the Terms, the date of application, the reason for revision, and the comparison between the before and after of the revision of the Terms shall be displayed in an easy-to-understand manner for the User and notified on the initial screen of the Service. In addition, the revised Terms shall be sent to the existing Member by e-mail.
③ If the Company revises the Terms of Service, the Company shall confirm whether the Member agrees to the application of the revised Terms of Service after notifying the Member of the revised Terms of Service. “If the Member does not agree to the application of the revised Terms, the Company or the Member may terminate the App Service membership contract.
Article 5 (Compliance with Relevant Laws) ① The interpretation of these Terms and matters not specified in these Terms shall be governed by relevant laws and customs, such as the Content Industry Promotion Act, the Consumer Protection Act in Electronic Commerce, the Door-to-Door Sales Act, the Regulation of Terms and Conditions Act, the Establishment and Operation of Academies and Tutoring Act, etc.
The Company shall manage and protect the personal information of the User in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
Chapter 2 Membership
Article 6 (Membership) ① Membership is made by the User agreeing to the Terms and Conditions and applying for membership, and the Company approving the User's application.
② The User shall provide the following items when applying for membership.
1. the name of the “User”
2. “ID” and “password”
3. e-mail address
4. if the User is a minor, the e-mail address of the legal representative, such as a parent, etc.
5. other matters deemed necessary by the Company
③ The “Company” shall, in principle, approve the application for membership of the “User”. However, the “Company” may reject the membership application if the applicant provides false information or does not provide the information provided by the “Company”.
④ The Company shall notify the applicant if the Company rejects the membership application.
Article 7 (Special Rules for Minors Under the Age of 14) ① Users under the age of 14 must fully understand the purpose of collecting and using personal information and obtain the consent of their parents or other legal representatives before applying for membership and providing their personal information.
② The Company shall deny or cancel membership to any User under the age of 14 who has not gone through the confirmation procedure for the consent of a legal representative such as a parent.
③ Parents or other legal representatives of “Users” under the age of 14 may request to view, correct, or update personal information about their children or withdraw their consent to membership, and in this case, the “Company” shall take necessary measures without delay.
Article 8 (Change of Membership Information) ① The Member shall modify the personal information provided when applying for membership online or notify the Company by e-mail or other means if the personal information has changed.
② The Company shall not be liable for any disadvantages caused by the Member's failure to modify or notify the Company of any changes in personal information.
Article 9 (Duty of Care Regarding Member's ID and Password Management) ① The Member shall be responsible for managing the Member's ID and password and shall not allow any third party to use it.
② If the “Member” recognizes that the “ID” and “password” have been stolen or used by a third party, the “Member” shall immediately notify the “Company” and follow the instructions of the “Company”.
③ If the Member fails to notify the Company of the theft by a third party or fails to follow the Company's instructions even if notified, the Company shall not be liable for any disadvantages arising therefrom.
Article 10 (Withdrawal of Membership, Restriction and Loss of Qualifications) ① A Member may request the Company to withdraw from the membership at any time, and the Company shall immediately process the withdrawal.
② If the “Member” engages in any of the following unauthorized activities, the “Company” may restrict or suspend the membership.
1. If simultaneous access occurs on two or more electronic communication devices such as PC, mobile, etc. with the same “ID”
2. allowing others to use their own “ID” and “App”
3. sells or rents his/her “ID” and “App” to others or advertises the same
4. Duplicating the “App” and “App Service”
③ Restriction and suspension of membership If the Member repeats the same behavior after suspension or does not correct the reason within 30 days, the Company may terminate the membership.
④ If the “Company” disqualifies a Member, the “Company” shall cancel the Member's registration and delete the “ID”. The “Company” shall notify the “Member” and give the “Member” a period of at least 30 days to make his/her defense before canceling the membership registration.
Chapter 3 “App Service” Use Agreement
Article 11 (Contents of the App Service Use Agreement) The Company provides the App Service to the User, and the User pays the Company for the App Service.
Article 12 (Provision of information on transaction conditions such as App Service contents) The Company shall display the following items on the initialization screen of the App Service in an easy-to-understand manner for the User.
1. the name or title of the “App”
2. the name of the creator of the App (in the case of a legal entity, the name of the legal entity), address and telephone number
3. contents of the App, method of use, period of use, fee, and other terms of use
4. Information on available devices and minimum technical specifications of the App
Article 13 (Trial Learning Period) ① The Company shall provide one or more trial learning periods and opportunities for users to practically learn so that users can determine whether the App Service is appropriate for the user's learning goals and level before concluding the contract.
② The trial learning period shall not be deemed to have been granted in the following cases.
1. in the case of advertising only about the “Company” and courses
2. only introducing the instructor, the course progress, and the progress plan
3. In the case of test preparation courses, only test types, trends, and study methods are introduced.
Article 14 (Establishment and Procedure of the App Service Use Contract)
① The App Service Use Contract is concluded when the User applies for use to the Company and the Company accepts the application.
② The “Company” shall provide the following information to the “User” or have the “User” confirm the information before concluding the contract so that the “User” can conclude the contract without mistake.
1. viewing and selecting the “App” list
2. input or confirmation of name, address, contact information, e-mail address, etc.
3. Terms and conditions and withdrawal of subscription
4. confirmation of the application for the “App Service” or consent to the Company's confirmation
5. confirmation of payment amount and selection of payment method
③ The “Company” may refuse or reserve acceptance if the application of the “User” falls under any of the following items.
1. if the User provides false information or fails to provide the information provided by the Company
2. Failure to pay the Service fee
④ The Company's intention to accept the application includes confirmation of the User's application for use, the availability of the Service, and information regarding the correction or cancellation of the application.
Article 15 (Notification of Company's Confirmation of Application and Change and Cancellation of User's Application)
① The Company shall notify the User of the confirmation of application by e-mail when the User applies for use. The User who receives the notification may immediately request to change or cancel the application if there is a discrepancy in the expression of intent.
② The Company shall accept the request in Paragraph 1 without delay if it receives a request from the User prior to the provision of the App Service. However, after the App Service has been provided, it shall be handled in accordance with Article 24 [User's withdrawal of subscription and its effect].
Article 16 (Special Rules for Minors' Use Contracts)
① The Company shall confirm the consent of parents or other legal representatives if a minor User under the age of 19 wishes to use the paid App Service.
② Parents or other legal representatives of minor “Users” may cancel the “App Service” use contract without their consent.
Article 17 (Notification and Announcement to Users) ① When the Company notifies an individual User, it shall be sent to the e-mail address designated by the User.
② If the “Company” notifies all “Users”, it may replace the notification in Paragraph 1 by notifying them on the service initialization screen for more than 7 days. However, the Company shall notify the User of important matters related to the use of the App Service in accordance with the method in Paragraph 1.
Article 18 (App Service Learning and Review Period) ① The learning period of the App Service shall be the period notified by the Company in advance.
② If the Company agrees to provide a review period in the App Service usage contract, the review period shall be provided free of charge.
③ Even if there is no agreement in Paragraph 2, the Company may provide a review period if the User requests a review period, as long as there are no copyright or other issues. However, in this case, the Company may charge the User an appropriate additional usage fee.
Article 19 (Provision, Suspension and Discontinuance of the App Service) ① The App Service shall be provided 24 hours a day, 7 days a week, 365 days a year.
② The Company may temporarily suspend the provision of the App Service if there is a substantial reason for the repair, inspection, replacement, breakdown, communication interruption, or operation of information and communication facilities such as computers. In this case, the “Company” shall notify or inform the “User” in advance.
③ The Company shall compensate the User for the damage caused by the suspension or failure of the App Service in accordance with the Consumer Dispute Resolution Standard.
④ If the “Company” is unable to provide the “App Service” due to reasons such as abandonment of business, conversion of business items, or integration between companies (service interruption), the “Company” shall notify the “User” of the fact, deduct the amount of the “User's” usage and refund the usage fee within 3 business days from the date of notification.
Article 20 (Change of App Service) ① The Company may change the method and time of use of the App Service provided to the User if there is a significant operational or technical need. In this case, the Company shall post the date, time, content, and reason for the change on the initialization screen of the App Service for at least 7 days prior to the change and notify the User.
② In the case of Paragraph 1, the “User” may request the “Company” to provide the service prior to the change. However, if this is not possible, either the Company or the User may terminate the Agreement.
③ If the instructor or curriculum of the App Service being taken is changed without a substantial reason, the User may request to use another App Service. However, if the User does not want to make the change, the User may terminate the use contract.
Article 21 (Deletion of Postings, etc.) ① The “Company” shall delete without delay any “Youth Harmful Media” under the Youth Protection Act on the bulletin board it operates.
② Any person whose legal or social interests are infringed by information posted by the Company on the bulletin board may request the Company to delete the information or post a counter-post. In this case, the “Company” shall take necessary measures without delay and notify the “User” who requested the result of the processing.
Article 22 (User's Obligation to Pay the Usage Fee) ① The User shall pay the usage fee stipulated in the App Service Use Agreement.
② The Company shall separate the tuition fee from the textbook fee if the textbook fee is included in the App Service fee.
The Company shall not collect any additional nominal fees for the payment method selected by the User.
Article 23 (User's Duty of Care) ① The User shall comply with the provisions of these Terms and Conditions, relevant laws and regulations, and matters notified and announced by the Company, and shall not engage in any other acts that interfere with the Company's business.
② The “User” shall not transfer or bequeath the right to use the “App Service” or other status under the use contract to another person.
The “User” shall not use the intellectual property of the “Company” or the “App” provider for commercial purposes by reproduction, transmission, publication, distribution, broadcasting, or other methods without the prior consent of the “Company” or the provider, or cause a third party to use it.
Chapter 4 Withdrawal, Cancellation, and Termination of the App Service Use Agreement
Article 24 (Withdrawal of User's Subscription & Its Effect) ① The “User” may withdraw his/her subscription to the “App Service” within 7 days from the date of receiving the confirmation notice from the “Company”.
② The withdrawal of the User's subscription shall be effective when the User indicates his/her intention to the Company by telephone, e-mail, etc. The “Company” shall reply to the “User” without delay after receiving the “User's” intention to cancel the subscription.
③ The “Company” shall deduct the amount of the “User's” usage fee and refund the remaining usage fee within 3 business days from the date the “User” expresses his/her intention to cancel the subscription.
④ If it is necessary to return materials, etc. when withdrawing the subscription, the User shall bear the corresponding costs.
⑤ The Company shall not claim any penalty or damages from the User due to the withdrawal of the subscription.
Article 25 (Cancellation and Termination of User's Contract) ① The “User” may cancel the contract for use of the “App Service” within 30 days from the date the “User” knows or could have known the fact, or within 3 months from the date the “App Service” was supplied, if there is any of the following reasons.
1. if the App Service is not provided, or the App Service provided is significantly different from the display and advertisement, etc.
2. If the Company converts the free App Service to a paid service without the consent of the User.
3. If the “Company” cannot use the “App Service” despite meeting the minimum technical specifications set forth by the “Company
4. If the normal use of the App Service is not possible due to other defects of the App Service
② If you use the App Service for a course period of one month or more, you may terminate the contract at any time during the contract period.
Article 26 (Effects of User's Cancellation or Termination)
① The Company shall refund the usage fee within 3 business days from the date the Company receives the User's intention to cancel or terminate the contract.
② If the “User” cancels the contract pursuant to Article 25, Paragraph 1, the “Company” shall refund the full amount of the usage fee.
③ If the “User” terminates the contract pursuant to Article 25, Paragraph 2, the “Company” shall deduct and refund a penalty of 10% of the total contract price and the amount of the “User's” usage.
Article 27 (Cancellation and Termination of the Contract by the Company and its Effects)
① The Company may cancel or terminate the Contract if the User violates the obligations set forth in these Terms and Conditions for a responsible reason and violates the trust relationship with the Company to the extent that it is not possible to maintain the App Service usage contract relationship.
② The “Company” shall refund the usage fee in accordance with the refund criteria in Article 26.3 within 7 business days from the date the “User” notifies the “Company” of the intention to cancel or terminate the contract.
Article 28 (Calculation of User's Usage Amount) ① When deducting the User's usage amount from these Terms, the User's usage amount shall be calculated as follows.
(1) After applying for the Service but before the time of accessing the 'Members Only Page' for the first time, the amount will be refunded excluding deductions.
(2) If you do not start using the service within 3 days after you first access the members-only page, we will refund the amount after deducting 30%.
(3) If you don't start within 14 days after you first access the Members' Area, we'll refund 50% of the amount after deducting the deduction.
(4) No refunds will be given if you start after the 'First time accessing the Members Area' date.
5. Refund Procedure
- You must express your intention to receive a refund through the customer center.
- Refunds will be processed within a maximum of 7 business days from the date of receipt.
- For other plans, refunds will be made in accordance with the Company's policy for each plan.
Article 29 (Means of Refund and Interest on Delayed Refunds, etc.) ① When the Company refunds the Service Fees to the User, the Company shall, in principle, refund the Service Fees by the same means as when the User paid the Service Fees. If it is not possible to refund by the same means, the reason and other means of refund shall be notified in advance.
Chapter 5 Dispute Resolution
Article 30 (Company's Disclaimer) ① The Company shall be exempted from liability for providing the App Service if it is unable to provide the App Service due to natural disasters or similar force majeure.
② The Company shall not be liable for any disputes arising between Users or between Users and third parties through the App Service.
Article 31 (Resolution of Disputes) The “Company” shall take appropriate and prompt measures in response to legitimate opinions or complaints raised by the “User” in the event of a dispute. However, if it is difficult to take prompt action, the Company shall notify the User of the reason and the processing schedule.
Article 32 (Jurisdiction and Governing Law)
① Lawsuits regarding e-commerce disputes between the Company and the User shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the User's address at the time of filing, and if there is no address, the district court having jurisdiction over the User's residence. However, if the address or residence of the user is not clear at the time of filing or if the user is a foreign resident, the lawsuit shall be filed with the competent court under the Civil Procedure Act.
② Korean law shall apply to e-commerce lawsuits filed between the Company and the User.
Addendum (Effective Date) These Terms shall be effective from October 15, 2024.