Rider and Driver Support

Welcome to StreeTrip Support! Our goal is to make your rides and driving experience smooth, safe, and hassle-free. Whether you are a Rider or a Driver, we are here to help.

Rider Support

As a StreeTrip rider, we provide support for every step of your journey:

A. Trip Support

• Report a Problem with Your Ride – Let us know if your trip had issues with the route, driver behavior, or trip cancellations.

• Lost & Found Assistance – If you left something in the vehicle, contact our team to assist with information that could help to recover it.

• Fare Issues or Refunds – Questions about your fare or need a refund? Submit a request, and we’ll resolve it quickly.

B. Payment & Wallet Support

• Payment Failures – Help with declined cards, failed payments, or wallet top-ups.

• Promo Codes & Discounts – Assistance with applying promo codes or redeeming discounts.

• Wallet & Refund Issues – Any problems with your StreeTrip wallet or refunds can be resolved here.

C. Safety & Security

• Emergency Assistance During Trips – Access our SOS feature or call our support for urgent help.

• Report Unsafe Driver Behavior – We do not condone unsafe behavior. Report any driver with compromised driving standards.

• Safety Tips & Features – Learn how to travel safely with StreeTrip.

D. General Support

• App Navigation Help – Assistance with using the StreeTrip app.

• Service Availability – Check if StreeTrip operates in your area.

• Feedback & Suggestions – Share ideas or feedback to help us improve your experience.

Driver Support

StreeTrip is committed to helping our drivers maximize earnings while staying safe and supported:

A. Trip Support

• Ride Acceptance & Trip Issues – Resolve problems with trip requests, cancellations, or disputes with riders.

• Rider Complaints – We address complaints or issues raised by riders professionally.

B. Payment & Earnings

• Earnings Reports – Our Apps facilitate access to detailed trip earnings and incentives.

• Payment Disputes & Bonuses – Get help with payout issues, incentives, or bonuses.

• Tax & Financial Guidance – On request, we assist with financial and tax-related questions.

C. Account & Vehicle Support

• Account Verification & KYC – Complete verification or resolve account restrictions.

• Vehicle Registration & Inspection – Ensure your vehicle meets StreeTrip standards.

• Suspension Appeals – Resolve any account suspensions or restrictions.

D. Technical & Safety

• App Issues – Report app glitches, errors, or update problems.

• Safety During Trips – Access safety tips and emergency support.

• Report Incidents – Notify us of accidents or security issues immediately.

How to Contact StreeTrip Support

We make it easy for you to get help, anytime:

• In-App Support Chat – Fastest way to resolve any issue.

• Email Support – support@streetrip.freshdesk.com