Terms Of Service 

Last updated: 7/8/2025

This electronic document is generated pursuant to the provisions of the Information Technology Act, 2000, including Section 2(w), and rules made thereunder, and is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. As an electronic record, it does not require physical or digital signatures.

1.1 Platform Overview

These Terms of Service ("Terms") govern your access and use of the digital platform comprising the website www.streefi.in ("Website") and the mobile application "Streefi" ("App"), collectively referred to as the "Platform", operated by Streefi Private Limited, a company registered under the Companies Act, 2013, having its registered office at Sterling City, Bopal, Ahmedabad.

1.2 Agreement

By accessing, downloading, installing, or using the Platform in any manner, you ("User", "You") agree to be legally bound by:

• These Terms of Service,

• Our Privacy Policy,

• Our Cancellation and Refund Policy, and

• Any additional policies published from time to time.

Your use of the Platform signifies your consent to be governed by Indian laws, including but not limited to:

• The Indian Contract Act, 1872

• The Consumer Protection Act, 2019

• The Food Safety and Standards Act, 2006

• The Information Technology Act, 2000

• Any other applicable rules and guidelines issued by government agencies such as FSSAI, MCA, and RBI (for payment facilitation).

1.3 Right to Amend

We reserve the right to update or modify these Terms at any time. Changes will be reflected via the "Last Updated" date. Continued use of the Platform following such modifications indicates your acceptance of the revised Terms. If you do not agree, you must immediately uninstall the App and cease using the Platform.

2. Eligibility to Use

2.1 Nature of Services

The Streefi Platform enables Users to:

• Browse, discover, and place online orders for street food and beverages ("Products") listed by third-party food vendors ("Vendors").

• Access vendor information, ratings, menus, pricing, and promotions.

• Make digital payments through integrated payment gateways.

• Communicate with support teams for issue resolution.

Streefi acts as an intermediary under Section 2(w) of the Information Technology Act, 2000, facilitating the online exchange of information and transactions between Users and Vendors, without having control over the preparation, hygiene, quality, or delivery of food.

2.2 License to Use

Streefi grants Users a limited, non-exclusive, non-transferable, and revocable license to:

• Access the Platform and its features for lawful purposes.

• Order food for personal consumption.

• Use content, images, and listings as per fair use for non-commercial purposes.

This license does not permit:

• Reproduction, resale, or redistribution of Products or Vendor content.

• Unauthorized use of proprietary content, logos, trademarks, menus, or images without prior written consent.

• Automation or scraping of Platform content using bots or scripts.

2.3 Platform Content

All content on the Platform, including images, product descriptions, logos, UI, and code, is the intellectual property of Streefi or its licensors and is protected by:

• Copyright Act, 1957

• Trademarks Act, 1999

• Information Technology Act, 2000

Any violation of these rights may result in legal action, termination of access, and civil/criminal liabilities under applicable Indian law.

2.4 Third-Party Responsibilities

• Vendors are independently responsible for FSSAI licensing, hygiene, food safety, and product accuracy.

• Streefi neither prepares, packages, nor delivers any food items.

• Delivery Partners are either employed by Vendors or engaged via third-party aggregators.

As per FSSAI regulations, all food vendors on Streefi must hold a valid FSSAI license under the Food Safety and Standards Act, 2006. Streefi is not liable for food adulteration, allergy reactions, or quality issues caused by Vendor negligence.

2.5 Modification of Services

Streefi reserves the right to:

• Add, remove, or change Vendors, categories, and offerings.

• Suspend or discontinue services or the Platform at its discretion.

• Enforce content policies and remove any listing that violates Indian laws.

3. Eligibility to Use

3.1 Legal Capacity

Use of the Streefi Platform is permitted only to individuals who are legally competent to contract as per Section 11 of the Indian Contract Act, 1872. This means you must be:

• At least 18 years of age, or the age of majority as defined under the Indian Majority Act, 1875.

• Of sound mind and not disqualified from contracting under any law in force.

By using this Platform, you represent and warrant that:

• You meet the legal age requirement,

• Or you are using the Platform under the supervision and with the consent of a parent or legal guardian.

3.2 Responsibility for Minors

If you are under 18 years of age:

• You may only use the Platform under the guidance and explicit consent of a responsible adult.

• All transactions must be reviewed or approved by such parent or legal guardian.

• Streefi disclaims all liability for any consequences arising from unauthorized or unsupervised use of the Platform by a minor.

Streefi is not responsible for verifying user age or for any misuse of the Platform by minors in violation of these Terms.

3.3 Prohibited Users

The following individuals are not eligible to use Streefi:

• Undischarged insolvents

• Persons previously suspended or removed from the Platform

• Users impersonating others or providing false, misleading information

Violations may result in immediate account termination and potential action under:

• Indian Penal Code, 1860 (identity theft, fraud)

• Information Technology Act, 2000 (misuse of digital services)

3.4 Non-Discrimination Clause

In line with Article 15 of the Constitution of India and the Rights of Persons with Disabilities Act, 2016, the Platform must be used respectfully. Discrimination against Vendors or Delivery Partners on the basis of caste, religion, gender, disability, ethnicity, or economic background will result in:

• Immediate suspension or termination of access.

• Possible legal reporting to appropriate authorities.

4. User Account, Password, and Security

4.1 Account Registration

To access certain features of the Platform, including placing orders or saving preferences, You must register for an account (“Account”) by providing accurate and verifiable information, such as your name, phone number, email address, and delivery location.

Your data is processed and stored in accordance with:

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and

• Our Privacy Policy, which is compliant with the IT Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020.

4.2 User Responsibility

You are solely responsible for:

• Ensuring the information provided is complete, accurate, and up to date.

• Promptly notifying us of any changes to your information.

• All activities and transactions carried out through your Account, whether authorized or unauthorized.

We reserve the right to suspend or terminate any Account with false, misleading, or incomplete information, as permitted under the Consumer Protection Act, 2019.

4.3 Password and OTP Security

• You are responsible for maintaining the confidentiality of your login credentials, including password, OTP, or any other authentication information.

• Sharing your password or OTP with others is strictly prohibited.

• You agree to immediately notify Streefi via official support channels if you suspect any unauthorized access or use of your Account.

Streefi shall not be held liable for any financial losses, order misuse, or data compromise arising from:

• Your failure to secure your Account,

• Your negligence in protecting access credentials.

4.4 Device Security

You are expected to ensure that:

• Your device is protected from malware, unauthorized access, and is not rooted/jailbroken.

• You are logged out after use on shared devices.

• You access the Platform only through official versions from recognized app stores.

Streefi reserves the right to block or blacklist devices or IPs suspected of abuse, fraud, or unauthorized automation.

5. Payment-Related Information

5.1 Accepted Payment Methods

The Platform supports a variety of digital payment options, including but not limited to:

• UPI (Unified Payments Interface)

• Debit/Credit Cards (Visa, MasterCard, RuPay)

• Net Banking

• Wallets (e.g., PhonePe)

• Payment gateways (e.g., Razorpay)

All transactions are processed securely through Reserve Bank of India (RBI)-regulated third-party payment processors compliant with the Payment and Settlement Systems Act, 2007.

5.2 Payment Authorization

By entering your payment details, You represent and warrant that:

• You are legally authorized to use the selected payment method.

• The transaction is not in violation of your bank or payment provider’s terms.

• You consent to the processing of your payment by our authorized partners.

Streefi does not store your payment credentials such as card numbers, CVV, or UPI PINs, in compliance with RBI’s Card-on-File Tokenization guidelines.

5.3 Payment Failures

Streefi shall not be liable for transaction failures due to:

• Insufficient funds

• Incorrect payment information

• Expired cards or technical issues

• Bank or gateway errors

• Force Majeure events (e.g., internet outages, service disruptions)

In such cases, the order shall be considered unconfirmed until payment is successfully received.

5.4 Refunds for Failed or Cancelled Orders

Refunds, when applicable, are subject to the following:

• Initiated only after order cancellation or verification of a failed transaction.

• Processed within 7 business days, depending on your bank/payment partner’s policy.

• Reflected to the original payment method only.

Note: Streefi does not issue cash refunds or refunds to alternate bank accounts.

5.5 CoD (Cash on Delivery)

Where available, Cash on Delivery is subject to the following:

• The full amount must be paid at the time of delivery.

• Refusal to pay will result in cancellation of the order and forfeiture of delivery charges.

• CoD may be disabled for accounts flagged for repeated refusals or order misuse.

5.6 Fraud Prevention

Any attempt to misuse payment methods or raise fraudulent chargebacks may lead to:

• Immediate suspension of the Account

• Legal action under applicable Indian laws, including the Indian Penal Code, 1860, and

• Reporting to authorities including cybercrime cells.

6. Prices of Products

6.1 Displayed Prices

All product prices listed on the Streefi Platform:

• Are denominated in Indian Rupees (INR), inclusive of applicable Goods and Services Tax (GST) under the Central Goods and Services Tax Act, 2017.

• Are set by individual Vendors and may vary from their in-store prices.

• Are displayed transparently before checkout, along with any additional charges.

Prices may change dynamically based on availability, location, time, or Vendor-specific offers. We are not liable for any variation unless otherwise stated.

6.2 Price Revisions

Vendors reserve the right to modify prices without prior notice. Streefi also reserves the right to:

• Update pricing in real time based on Vendor inputs.

• Correct pricing errors (before or after order confirmation).

• Cancel any order in case of gross pricing error, with a full refund.

6.3 Product Ownership

Ownership and title to the Products:

• Transfer from the Vendor to You only upon successful delivery to the address you specify.

• Are governed by Sale of Goods Act, 1930, where delivery is deemed to complete the transaction.

Until delivery, Vendors remain responsible for food quality, packaging, safety, and condition of the item.

6.4 Additional Charges

At checkout, the following charges will be displayed clearly:

• Delivery fees

• Packaging charges (if applicable)

• Platform convenience fees (if any)

• Applicable taxes

These are not hidden charges, and payment is collected by authorized third parties on behalf of Vendors and/or Streefi.

7. Delivery, Fees, and Delivery Time?

7.1 Delivery Services

Deliveries are fulfilled by:

• Vendors directly, or

• Third-party logistics partners (“Delivery Partners”) authorized by Vendors or Streefi.

Streefi, as an intermediary under the Information Technology Act, 2000, does not guarantee the timeliness, hygiene, or quality of delivery. These are the sole responsibility of the Vendor and Delivery Partner.

Streefi acts only as a digital facilitator for order placement and tracking.

7.2 Estimated Delivery Time (ETA)

• Estimated delivery time is displayed during checkout based on factors like Vendor location, traffic, and food preparation time.

• ETA is indicative, not a guarantee.

• Delays may occur due to traffic, weather, public holidays, Vendor volume, or other unforeseen circumstances.

Streefi is not liable for compensation or refunds due to reasonable delivery delays.

7.3 Delivery Charges

Delivery-related charges may include:

• Base delivery fee

• Surge pricing (e.g., during peak hours or rain)

• Small cart fee (for orders below a minimum threshold)

• Packaging charges

All charges are transparently disclosed during checkout.

7.4 Customer Responsibilities

You must ensure:

• Accurate and complete delivery address, pin code, and contact number.

• Availability at the address during delivery.

Failure to receive an order due to incorrect or incomplete details may result in:

• Order cancellation

• No entitlement to a refund

• Possible suspension of CoD or Account

7.5 Unattended Deliveries

If a Delivery Partner is unable to reach You:

• After reasonable attempts (calls, OTPs), the food may be left at the door.

• Streefi/Vendor shall not be liable for:

  • Theft

  • Spoilage due to time or weather

  • Food tampering after delivery

7.6 Cash on Delivery (CoD) Terms

If CoD is selected:

• Full payment must be made in cash at the time of delivery.

• Refusal to pay will lead to:

  • Order being marked as "undelivered"

  • No refund

  • Possible blocking of CoD for future orders

8. Returns, Cancellations, and Refunds

8.1 Returns Policy

Due to the perishable nature of food, returns are permitted only under specific conditions. You may request a return/refund if:

• The wrong item was delivered.

• The food item was visibly spoiled, leaked, or damaged at the time of delivery.

• Packaging was tampered with.

Proof is mandatory (photo/video taken at the time of delivery) to initiate a return or refund request.

Returns are not eligible if:

• The packaging was opened or consumed.

• The issue is based on subjective taste or portion size.

• The complaint is raised after delivery is completed.

8.2 Order Cancellations

Before Vendor Acceptance:

• You may cancel your order free of charge.

After Vendor Acceptance or Food Preparation Start:

• Cancellation may not be allowed.

• If permitted, a cancellation fee may apply.

• Streefi and Vendors reserve the right to reject cancellation requests if food is already being prepared or out for delivery.

Cancellation by Vendor/Streefi:

• May occur due to stock unavailability, closure of Vendor, or operational constraints.

• Full refund will be processed.

8.3 Refund Policy

Refunds will be:

• Initiated only after investigation and validation of the complaint by our team.

• Processed within 7 business days after complaint approval.

• Reflected in your original payment method or wallet.

Note: Refund timelines may vary depending on your bank or payment provider’s processing cycle.

8.4 Disputes and Escalations

In case of disagreement with refund decisions:

• You may raise an escalation by contacting our Grievance Officer (details in Section 17).

• Disputes will be handled under the Consumer Protection (E-Commerce) Rules, 2020 and Consumer Protection Act, 2019.

9. User Care

9.1 Vendor Responsibility for Product Quality

All food Products listed and sold through the Streefi Platform are solely prepared and packaged by independent third-party Vendors. These Vendors are responsible for:

• Ensuring food safety and hygiene in compliance with the Food Safety and Standards Act, 2006 and FSSAI regulations.

• Possessing a valid FSSAI license.

• Accurately representing their Products through images, descriptions, and labeling.

Streefi does not prepare, store, or inspect food items and does not accept liability for any food-related health issues.

9.2 Product Representations

• Product images, names, ingredients, and descriptions shown on the Platform are for illustrative purposes only.

• Variations in packaging, portion size, color, or appearance may occur.

• Users are advised to check the physical packaging for actual ingredients, allergens, expiry date, and other product information.

9.3 Customer Support

Users may contact Streefi’s support team via:

• The in-app "Help" section

• Registered email address

• Official support number

Support is available for issues including:

• Order delays or non-delivery

• Refund and cancellation queries

• Technical issues with the Platform

9.4 Fraud and Security Advisory

Streefi will never request your:

• OTP

• Card details

• UPI PIN or CVV

• Personal passwords

Users are advised to:

• Never share sensitive data with anyone claiming to be from Streefi.

• Report suspicious activity through our official support or by visiting https://cybercrime.gov.in.

9.5 Misuse and Abuse

We reserve the right to:

• Refuse service to any User suspected of abusing the Platform.

• Cancel or suspend accounts engaging in fraudulent or harmful behavior.

Any misuse of the Platform may lead to:

• Termination of service

• Blacklisting of account or device

• Legal action under the Information Technology Act, 2000, and other applicable laws

10. Use of Platform

10.1 Permitted Use

You are permitted to use the Streefi Platform only for lawful, personal, and non-commercial purposes. This includes:

• Browsing vendor listings

• Placing food orders for personal consumption

• Accessing Platform features via approved interfaces (e.g., official mobile app or website)

Use of the Platform is subject to compliance with:

• These Terms

• Applicable Indian laws and regulations, including the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020

10.2 Prohibited Activities

You shall not:

• Use the Platform for commercial resale, automated ordering, or unauthorized promotion

• Attempt to gain unauthorized access to other user accounts, servers, or systems

• Use bots, spiders, or other automated tools to extract data

• Interfere with Platform security or performance

• Post or transmit any material that:

  • Is defamatory, obscene, pornographic, or otherwise unlawful

  • Violates the rights of third parties, including intellectual property or privacy

  • Contains viruses, malware, or harmful code

  • Promotes hatred, violence, or threats to national security

Violations may result in:

• Suspension or termination of your account

• Reporting to cybercrime authorities

• Legal action under the Indian Penal Code, 1860, IT Act, 2000, and other applicable laws

10.3 Platform Access Conditions

You agree to:

• Use the most up-to-date version of the App or browser

• Ensure your internet and device meet basic requirements for functionality

• Avoid use on rooted or jailbroken devices

Streefi does not guarantee continuous availability or bug-free operation and reserves the right to:

• Deny access to any user at its sole discretion

• Temporarily suspend Platform functionality for maintenance, updates, or emergencies.

11. Intellectual Property Rights

11.1 Platform Ownership

All content available on the Streefi Platform—including but not limited to:

• Text, graphics, logos, icons, images, videos

• Audio clips, digital downloads, data compilations

• Software, source code, and user interface designs

—are either the proprietary property of Streefi Private Limited, its affiliates, or its content suppliers, and are protected under:

• The Copyright Act, 1957

• The Trademarks Act, 1999

• Applicable international intellectual property treaties

Unauthorized reproduction, distribution, or commercial use of any such content is strictly prohibited.

11.2 Trademarks and Branding

All marks used on the Platform, including:

• "Streefi" name and logo

• Product and service names

• Promotional taglines

are registered or unregistered trademarks owned or licensed by Streefi. Use of these marks without prior written consent constitutes infringement and may lead to civil and/or criminal liability.

11.3 Vendor Content

Vendors retain ownership of their own:

• Menus, logos, food images

• Product names and descriptions

However, by listing content on the Platform, Vendors grant Streefi a royalty-free, worldwide, non-exclusive license to use, reproduce, display, and distribute such content for marketing and operational purposes.

11.4 User Content

Any content voluntarily submitted by users—such as reviews, ratings, comments, suggestions, or uploaded media—may be used by Streefi for promotional, analytical, or customer service purposes, unless explicitly restricted by the User at the time of submission.

Streefi reserves the right to remove or moderate content that:

• Violates legal or moral standards

• Infringes third-party rights

• Misrepresents or defames individuals or entities

11.5 Infringement Claims

If you believe any content on the Platform violates your intellectual property rights, you may notify Streefi in accordance with Section 20 (IP Infringement) of these Terms.

12. Disclaimer of Warranties & Liability

12.1 Platform Provided "As-Is"

Streefi provides the Platform, its features, and its services strictly on an "as-is" and "as-available" basis, without warranties of any kind, either express or implied.

To the fullest extent permitted by law, Streefi disclaims all representations and warranties, including but not limited to:

• Fitness for a particular purpose

• Merchantability

• Non-infringement

• Accuracy or reliability of Vendor listings, pricing, or food quality

• Continuity or uptime of Platform access

Streefi does not guarantee:

• That the Platform will be uninterrupted, timely, secure, or error-free

• That the information or content provided will be accurate, up to date, or complete

• That any defects will be corrected, or that the Platform is free of viruses or other harmful components

12.2 Product and Service Liability

Streefi:

• Does not prepare, cook, or deliver food

• Is not liable for the taste, portion size, allergen content, or hygiene of food items

• Disclaims all liability for personal injury, illness, or death resulting from consumption of food ordered via the Platform

Such responsibilities lie exclusively with:

• The respective Vendors, who are licensed under the Food Safety and Standards Act, 2006

• Delivery Partners, whether directly or indirectly engaged

12.3 Third-Party Services

Streefi uses external vendors, APIs, delivery partners, and payment processors. We are not liable for:

• Service interruptions due to failures of such third parties

• Errors or misconduct by any Vendor or Partner

• Losses resulting from unauthorized access to user accounts through third-party integrations

12.4 Limitation of Liability

To the maximum extent allowed by law, Streefi’s liability is limited to:

• The amount paid by the User for the specific order or transaction in question

Streefi shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages

• Loss of profits, data, goodwill, or business interruption

• Any claims arising from user misuse of the Platform or breach of these Terms

13. Indemnification and Limitation of Liability

13.1 User Indemnity

You agree to indemnify, defend, and hold harmless Streefi Private Limited, its directors, officers, employees, affiliates, and agents from and against any and all claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your access to or use of the Platform

• Your violation of any term of these Terms of Service

• Any breach of applicable laws, including consumer laws, food safety laws, or IT laws

• Any content uploaded, submitted, or transmitted by You that violates third-party rights (including intellectual property, privacy, or contract rights)

• Any fraud, negligence, or intentional misconduct committed by You

This indemnity obligation will survive the termination or expiration of these Terms and your use of the Platform.

13.2 Limitation of Liability

To the fullest extent permitted by applicable law, Streefi:

• Shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including but not limited to:

  • Loss of profits

  • Data loss

  • Reputation damage

  • Business interruption

• Shall not be held responsible for actions or omissions of Vendors, Delivery Partners, or payment processors, even if facilitated through the Platform

13.3 Aggregate Liability Cap

If, despite the above limitations, Streefi is held liable under any applicable law or regulation:

• Our total aggregate liability shall not exceed the actual amount paid by You for the specific order or service giving rise to the claim

• Any claims must be brought within 90 days from the date of the cause of action, failing which they shall be deemed waived

This section shall be governed in accordance with the provisions of the Indian Contract Act, 1872, Consumer Protection Act, 2019, and other applicable laws.

14. Violation of Terms

14.1 Breach Consequences

In the event of any actual or suspected breach of these Terms of Service by You, including but not limited to:

• Misuse of the Platform

• Violation of law (including but not limited to the Information Technology Act, 2000, Indian Penal Code, 1860, Consumer Protection Act, 2019)

• Harassment or abuse of Vendors, Delivery Partners, or support staff

• Use of fraudulent or stolen payment methods

• Submission of misleading or defamatory content

Streefi reserves the right to take one or more of the following actions, with or without prior notice:

• Temporarily or permanently suspend or terminate your account

• Block access from specific devices, IP addresses, or geolocations

• Cancel current or future orders

• Withhold refunds associated with fraudulent behavior

• Report your activity to appropriate law enforcement or regulatory authorities

14.2 Legal Remedies

You agree that any violation of these Terms:

• Will cause irreparable harm to Streefi, for which monetary damages may be inadequate

• Will entitle Streefi to seek injunctive or equitable relief, in addition to any other legal remedies available under civil or criminal law

All actions shall be taken in accordance with due process and applicable Indian laws. Streefi also reserves the right to cooperate fully with law enforcement investigations.

15. Suspension and Termination

15.1 Voluntary Termination by User

You may stop using the Streefi Platform at any time by:

• Logging out of your account

• Requesting permanent account deletion via the Platform or by contacting customer support

All outstanding orders and obligations must be cleared before termination.

15.2 Suspension or Termination by Streefi

Streefi reserves the right to suspend, limit, or terminate your access to the Platform, either temporarily or permanently, without prior notice, under the following conditions:

• Violation of these Terms of Service

• Fraudulent activity, misuse, or illegal behavior

• Abuse of refund, promotional, or payment systems

• Non-payment of fees or repeated order refusals (especially in CoD mode)

• Activity that threatens the safety, reputation, or operations of the Platform or its users

This right is exercised in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable laws.

15.3 Consequences of Termination

Upon termination:

• Your access to the Platform and any associated services will be revoked

• Streefi may delete your account data, except where required to retain it under applicable data retention laws (e.g., Income Tax Act, 1961, IT Rules, 2011)

• You remain liable for all obligations incurred prior to termination (e.g., payment dues, disputes)

15.4 No Waiver of Legal Rights

Termination or suspension does not waive:

• Streefi’s right to pursue legal action

• Your liability for damages or statutory violations committed during Platform usage

Streefi may, at its discretion, allow reinstatement of a suspended or terminated account based on investigation outcomes.

16. Governing Law and Jurisdiction

16.1 Applicable Law

These Terms of Service, including all rights and obligations arising under them, shall be governed by and construed in accordance with the laws of India, including but not limited to:

• The Indian Contract Act, 1872

• The Information Technology Act, 2000

• The Consumer Protection Act, 2019

• The Food Safety and Standards Act, 2006

• The Indian Penal Code, 1860, where applicable

This applies regardless of the user's physical location, provided the use of the Streefi Platform originates within India or relates to transactions conducted with Indian Vendors.

16.2 Jurisdiction

All disputes, controversies, or claims arising out of or in connection with:

• These Terms of Service

• The use of the Platform

• Any order or transaction facilitated by Streefi

Shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India.

You irrevocably consent to the jurisdiction and venue of these courts and waive any objection regarding inconvenience or forum non conveniens.

16.3 Dispute Resolution (Optional Pre-Litigation Step)

Streefi may, at its sole discretion, offer internal mediation or alternative dispute resolution before resorting to litigation. If so:

• Users must cooperate in good faith to resolve disputes amicably

• The process will not exceed 30 days unless extended by mutual agreement

Nothing in this section shall restrict Streefi’s right to seek interim or injunctive relief from a court of competent jurisdiction, at any time.

17. Grievance Redressal Mechanism

17.1 Commitment to Redressal

Streefi is committed to resolving customer grievances in a fair, transparent, and timely manner, in accordance with:

• Consumer Protection (E-Commerce) Rules, 2020

• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

Users are encouraged to contact support channels first for resolution before initiating legal action.

17.2 First-Level Support

For general issues related to:

• Order delays

• Payment disputes

• Refunds or cancellations

• Vendor-related concerns

You may contact:

• In-app Chat Support (available during service hours)

• Email: streeficomplain@gmail.com or streefiservicelimited@gmail.com

Response Time:

• Acknowledgement: within 48 hours

• Resolution: within 7 business days, unless exceptional circumstances apply

17.3 Grievance Officer (Temporary Provision)

In accordance with legal requirements, Streefi will be appointing a Grievance Officer shortly.
Until then, any grievance or escalation can be addressed via:

Email: streeficomplain@gmail.com
Postal Address:
Streefi Private Limited,
Sterling City, Bopal,
Ahmedabad – 380058, Gujarat, India

Timeline for Escalated Complaints:

• Acknowledgement: within 48 hours

• Resolution: within 30 days from the date of receipt

Note: Submission of false, malicious, or misleading complaints may result in account suspension and/or legal consequences.

18. Communications

18.1 Consent to Receive Communications

By registering on and using the Streefi Platform, you expressly consent to receive:

• Transactional updates (order confirmations, delivery status)

• Customer support responses

• Service-related notifications

• Promotional and marketing content (only if you opt-in)

Such communications may be delivered via:

• Email

• SMS

• Phone calls

• WhatsApp

• In-app push notifications

These communications are considered essential for the effective functioning of the service and are sent in accordance with:

• The Information Technology Act, 2000

• The Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI)

• Applicable data protection rules

18.2 Opting Out

You may opt out of receiving:

• Marketing or promotional messages by using the "unsubscribe" or "opt-out" link provided in such communications.

• Push notifications through your device settings or in-app preferences.

However, opting out of transactional or essential communications (e.g., order status, account-related security alerts) is not permitted while you hold an active Streefi account.

18.3 Valid Contact Information

You agree to:

• Maintain accurate and up-to-date contact details

• Be solely responsible for any consequences resulting from outdated or incorrect communication information

Streefi is not liable for delays, non-delivery, or any damages arising from failed communications due to incorrect user information.

19. General Provisions

19.1 Notices

All notices or official communications from Streefi shall be deemed duly given when sent via:

• Email to your registered address

• SMS to your registered mobile number

• In-app notifications or alerts

• Posted on the official website: www.streefi.in

You are responsible for monitoring these channels for updates or changes.

19.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from Streefi.

Streefi reserves the right to freely assign or transfer its rights and obligations to any affiliate, partner, acquirer, or successor entity, without requiring prior consent.

19.3 Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable under applicable law:

• That provision will be enforced to the maximum extent permissible

• The remainder of the Terms shall remain valid and enforceable

19.4 Force Majeure

Streefi shall not be held liable for any delay, failure, or disruption in service caused by events beyond its reasonable control, including but not limited to:

• Acts of God

• Natural disasters

• War or armed conflict

• Governmental restrictions or shutdowns

• Internet outages or cyberattacks

• Labour strikes or civil disturbances

Such events will not constitute a breach of contract.

19.5 Waiver

Failure by Streefi to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20. IP Infringement

20.1 Reporting Intellectual Property Violations

Streefi respects the intellectual property rights of others and expects Users and Vendors to do the same. If you believe that any content on the Platform infringes upon your copyright, trademark, or other intellectual property rights, you may report it to us.

Submit your complaint to:
Email: streeficomplain@gmail.com

Subject line: “Intellectual Property Infringement Notice”

Include the following information:

• A description of the copyrighted work or trademark that you claim has been infringed

• The URL or precise location of the allegedly infringing material on our Platform

• A statement that you believe in good faith that the use of the content is not authorized by the IP owner or applicable law

• A declaration that the information provided is accurate and, under penalty of perjury, that you are the IP owner or authorized to act on behalf of the owner

• Your name, physical address, email address, and phone number

• A clear physical or electronic signature

20.2 Action Upon Receipt

Upon receiving a valid IP infringement notice:

• We will review the claim promptly

• We may remove or disable access to the infringing content

• We may notify the Vendor or user who posted the content

• Repeat or serious offenders may have their accounts suspended or terminated

20.3 False Claims

Knowingly submitting false or misleading infringement notices is a violation of law and may result in:

• Suspension or banning of your account

• Legal liability for damages, including costs and attorney’s fees, under Section 66A of the Information Technology Act, 2000 and provisions of the Indian Penal Code, 1860

21: Advertisements

21.1 Third-Party Advertisements

The Streefi Platform may display advertisements, promotional offers, or sponsored content provided by third-party advertisers (“Advertisers”). These may appear in the form of:

• Banners, videos, or native content

• Partner brand promotions

• Vendor-sponsored listings or coupons

Streefi does not endorse, verify, or guarantee the accuracy, legality, or quality of the products or services advertised by such third parties.

21.2 Advertiser Obligations

All Advertisers on the Streefi Platform must ensure that their content:

• Complies with applicable Indian laws, including the Consumer Protection Act, 2019

• Adheres to advertising guidelines issued by the Advertising Standards Council of India (ASCI)

• Does not contain misleading, deceptive, defamatory, or offensive content

Violations may result in:

• Suspension or removal of advertising privileges

• Reporting to legal or regulatory authorities

21.3 User Discretion and Liability

• Users are advised to exercise discretion before interacting with any advertisement or promotional material on the Platform.

• Streefi is not liable for any loss or damage incurred as a result of transactions between Users and Advertisers, including claims relating to non-delivery, fraud, or service deficiencies.

21.4 Reporting Inappropriate Ads

If you encounter an advertisement that appears to be:

• Misleading, harmful, or fraudulent

• Inappropriate or non-compliant with Indian law

You may report it by contacting:
Email: streeficomplain@gmail.com

Subject: "Ad Violation Report"

Streefi will review reported ads and take appropriate action within a reasonable time.

22: Loyalty & Referral Programs

22.1 Overview

Streefi may, from time to time, launch promotional programs such as:

• Loyalty programs (e.g., points, credits, or rewards for repeat purchases)

• Referral programs (e.g., incentives for referring new users)

Participation in such programs is voluntary and subject to these Terms as well as specific program guidelines published at the time of the offer.

22.2 Eligibility

Only users with:

• A verified account on Streefi

• No prior violations of these Terms or program abuse

...are eligible to participate. Users must also comply with any location or order-value restrictions stated in the program details.

22.3 Referral Program Terms

If active, the Referral Program allows users (“Referrers”) to invite friends (“Referees”) using a unique referral code.

Conditions:

• Referee must be a new user with a unique mobile number and device ID

• Referee must complete a first successful transaction within the eligibility period

• Both Referrer and Referee must not cancel/refund the first order to qualify

Rewards:

• Will be credited in the form of wallet cash, discount codes, or credits

• Are non-transferable, non-redeemable for cash, and subject to expiry

Streefi reserves the right to cap maximum referrals per user and may reject fraudulent invites.

22.4 Loyalty Program Terms

Loyalty programs, if introduced, may reward Users based on:

• Order frequency

• Cumulative spending over a defined period

• Specific vendor preferences or offers

Points or rewards:

• Cannot be encashed, transferred, or exchanged for other services

• May have an expiration date

• Are revocable at Streefi’s discretion in case of misuse or error

22.5 Program Abuse and Penalties

Abuse includes:

• Creating fake or duplicate accounts

• Referring yourself or engaging in “device farming”

• Misleading friends or public to gain rewards

Streefi reserves the right to:

• Suspend or ban accounts

• Revoke earned rewards

• Pursue legal remedies for fraudulent activity

22.6 No Obligation

Streefi is under no obligation to continue or maintain any loyalty or referral program. All programs may be modified, suspended, or terminated at any time without notice.

23: Promotional Codes & Discounts

23.1 Overview

Streefi may issue promotional codes, discount vouchers, or limited-time offers (“Promo Codes”) to Users as part of marketing campaigns, loyalty rewards, referral benefits, or vendor-sponsored promotions.

Use of any Promo Code is subject to:

• These Terms of Service

• Any additional conditions specified during issuance

23.2 Eligibility and Application

Promo Codes are:

• Valid only for the user/account/mobile number to which they are issued

• Non-transferable and non-redeemable for cash

• Applicable only on qualifying orders or items as stated in the promotion details

Users may apply only one Promo Code per order, unless explicitly allowed.

23.3 Restrictions

Promo Codes:

• May be restricted to certain vendors, locations, order values, payment methods, or dates

• May not be combined with other offers unless stated

• Cannot be applied to taxes, packaging, or delivery charges (unless specified)

• Are void where prohibited under law

Expired or misused codes will not be reissued or refunded.

23.4 Abuse and Misuse

Any form of misuse, including:

• Creation of multiple accounts

• Use of bots or automation

• Use of Promo Codes in breach of fair use

...will lead to:

• Immediate cancellation of the order

• Revocation of credits or benefits

• Suspension or termination of the user account

Streefi reserves the right to deny any order or benefit arising from unauthorized or suspicious Promo Code usage.

23.5 Vendor-Specific Offers

In some cases, Promo Codes may be funded or sponsored by third-party vendors. Streefi:

• Is not responsible for changes or withdrawal of such vendor-specific offers

• Disclaims liability for disputes between Users and Vendors over vendor-sponsored benefits

23.6 Right to Modify

Streefi reserves the right to:

• Modify, suspend, or cancel any promotional offer or code at its sole discretion

• Disqualify users deemed to be misusing promotional benefits

All promotional schemes comply with applicable Indian laws, including the Consumer Protection Act, 2019 and Prize Chits and Money Circulation Schemes (Banning) Act, 1978, where relevant.

24: Vendor Obligations

24.1 Applicability

This section applies to all third-party food vendors (“Vendors”) who list and sell products via the Streefi Platform. Vendors agree to abide by these obligations in addition to any separate Vendor Agreement signed with Streefi.

24.2 Legal Compliance

All Vendors must:

• Possess a valid FSSAI license as required under the Food Safety and Standards Act, 2006

• Comply with all applicable local municipal, health, and food safety regulations

• Ensure cleanliness and hygiene standards in food preparation, storage, and handling

• Follow packaging norms per the Legal Metrology (Packaged Commodities) Rules, 2011

Streefi reserves the right to request and verify documentation at any time.

24.3 Product Accuracy & Quality

Vendors are solely responsible for:

• The quality, freshness, and authenticity of the food products

• Accurately listing menu items, ingredients, pricing, and portion sizes

• Updating menu availability in real-time to avoid user disputes

Food sold must not be expired, contaminated, or falsely labeled.

24.4 Order Fulfillment

Vendors agree to:

• Accept, prepare, and pack orders in a timely manner

• Avoid delays, cancellations, or last-minute denials without valid reason

• Cooperate with delivery personnel and maintain order handoff standards

Consistent delays or user complaints may result in penalties, deactivation, or permanent delisting.

24.5 Vendor Content & Branding

All logos, menu images, item descriptions, and banners submitted by Vendors:

• Must be original or properly licensed

• Shall not infringe third-party intellectual property

• May be used by Streefi for marketing, discovery, or promotional purposes

Vendors grant Streefi a non-exclusive, royalty-free license to display such content within the Platform.

24.6 Non-Discrimination

Vendors must not refuse or prioritize service based on:

• User identity, religion, caste, gender, profession, or disability
  Doing so is a violation of law and grounds for delisting.

24.7 Data Responsibility

Any personal data shared by users (e.g., names, numbers for delivery) must:

• Be used solely for order fulfillment

• Not be stored, resold, or reused for marketing without consent

• Be handled in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

25: Data Retention Policy

25.1 Purpose

Streefi collects and retains user information to operate its services effectively, comply with legal obligations, prevent fraud, and improve the overall experience. This policy outlines how long user data is retained and under what conditions it may be deleted or preserved.

25.2 General Retention Practices

User data is retained for as long as necessary to:

• Complete the purposes for which it was collected (e.g., order processing, support, analytics)

• Comply with Indian laws including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and applicable data protection and e-commerce regulations

• Meet tax and financial record-keeping obligations

25.3 Payment and Transaction Data

Streefi does not store sensitive card information such as full card numbers, CVV, or PINs on its servers, in compliance with:

• The Reserve Bank of India (RBI) guidelines on card tokenization and storage

• The Payments and Settlement Systems Act, 2007

All card-based transactions are processed through RBI-authorized third-party payment gateways (e.g., Razorpay, PhonePe, etc.). These entities are PCI-DSS compliant and store transaction-related data as per regulatory requirements. Non-sensitive transaction details (e.g., transaction ID, timestamp, payment status) may be retained by Streefi for up to 8 years for audit, refund, dispute, and legal purposes.

25.4 Account and Order Data

User account information, order history, and support interaction records are typically retained for up to 5 years after your last activity or until account deletion is requested, whichever is earlier. However, in some cases, legal or regulatory reasons may require longer retention (e.g., income tax, GST, or anti-fraud investigations).

25.5 User Deletion Requests

Users have the right to request deletion of their data. You can:

• Email streeficomplain@gmail.com using your registered email address

• Or use the in-app "Delete Account" feature (if available)

Upon verification, your account and related data will be deleted within 30 days, except for information that must be preserved under applicable laws or ongoing legal matters.

25.6 Exceptions

Streefi may retain certain information longer in the following cases:

• Pending payments, chargebacks, or disputes

• Government investigations, court orders, or law enforcement requests

• Enforcement of Terms of Service, including fraud prevention

25.7 Data Security During Retention

All retained data is stored using industry-standard security measures, including:

• Role-based access control

• Secure, encrypted storage

• Monitoring and audit logs

Streefi is committed to protecting user privacy while meeting its compliance responsibilities under Indian law.

26: Content Moderation

26.1 Scope

This section applies to all user-generated content (“UGC”) on the Streefi Platform, including but not limited to:

• Vendor reviews

• Ratings

• Comments

• Feedback

• Uploaded images (e.g., food photos)

All such content must comply with these Terms, as well as applicable Indian laws including the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

26.2 User Responsibility

Users are solely responsible for the content they post. You agree not to upload, post, or share any content that is:

• Defamatory, offensive, or obscene

• Misleading or false

• Infringing any copyright, trademark, or intellectual property rights

• Discriminatory or promotes hate speech

• Containing viruses, scripts, or any code that may harm the Platform

Violations may result in content removal, suspension, or permanent deactivation of the user account.

26.3 Moderation & Review

Streefi reserves the right, but is not obligated, to:

• Pre-screen, filter, or monitor any content posted by users

• Remove or restrict access to content that violates laws or policies

• Edit content for clarity, length, or compliance where necessary

Content may be moderated by automated systems, community flags, or manual review teams.

26.4 Vendor Content

Vendors must also ensure their menus, product descriptions, and food images:

• Do not mislead users about ingredients, quantity, or pricing

• Are legally owned or properly licensed for use

• Do not promote false medical or nutritional claims

Failure to comply may result in listing suspension or legal action.

26.5 Reporting Mechanism

If you believe content violates these terms, you may report it by:

• Using the "Report" or "Flag" button (if available)

• Emailing streeficomplain@gmail.com with:

  • A screenshot or direct link to the content

  • The reason for objection

  • Your contact details for follow-up

We aim to review and act upon valid reports within 72 hours.

Streefi is committed to maintaining a safe, inclusive, and respectful environment for all users.

27: User Feedback Usage

27.1 Purpose and Scope

By submitting reviews, ratings, suggestions, or feedback ("Feedback") on the Streefi Platform, you grant Streefi the right to use, reproduce, publish, display, and distribute such content without further approval or compensation.

This applies to:

• Order ratings

• Vendor reviews

• App improvement suggestions

• Customer service feedback

Streefi may use Feedback to:

• Improve services, vendor quality, and customer support

• Develop new features or content

• Highlight quality Vendors or remove underperforming ones

• Conduct internal analytics or promotional campaigns

27.2 Intellectual Property and Consent

You confirm that:

• The Feedback you provide is original and lawful

• It does not violate any copyright, trademark, or third-party rights

• You have the legal right to grant usage permissions

Once submitted, your Feedback may be displayed:

• Publicly on vendor pages

• Internally in dashboards or reports

• In promotional content or app banners (with anonymization if required)

27.3 No Obligation to Use

While Streefi may use your Feedback in various ways, it is under no obligation to:

• Respond to suggestions

• Implement any specific request or recommendation

27.4 Moderation Rights

Streefi may edit, refuse, or remove Feedback that:

• Contains profanity, hate speech, or offensive content

• Is proven to be fake, fraudulent, or posted with malicious intent

• Is irrelevant to the order or vendor experience

27.5 Revocation and Deletion

You may request the removal of your Feedback by:

• Writing to streeficomplain@gmail.com from your registered email

• Stating valid reasons for the request (e.g., privacy, mistaken posting)

Feedback helps Streefi maintain high standards, and we thank users for their honest contributions.

28: Platform Availability

28.1 Service Commitment

Streefi strives to maintain uninterrupted access to its Platform (website and mobile application) to ensure a seamless experience for users and vendors. However, uninterrupted service cannot be guaranteed due to factors beyond our control.

28.2 Planned Downtime

The Platform may be temporarily unavailable during:

• Scheduled maintenance or system upgrades

• Security patches and infrastructure improvements

• Feature deployments or performance optimizations

We will make reasonable efforts to notify users in advance through Platform alerts, banners, or email communication when planned downtime is expected.

28.3 Unforeseen Outages

Unplanned outages may occur due to:

• Server or cloud infrastructure failures

• Internet disruptions, power outages, or DNS issues

• Cyberattacks (e.g., DDoS, intrusion attempts)

• Force majeure events as defined in Section 19.4

During such outages, Streefi shall not be liable for:

• Failed orders or delays in delivery

• Inaccessibility of payment gateways or menus

• Loss of user-generated content or data

We will aim to restore functionality promptly using emergency response and technical protocols.

28.4 User Responsibility

Users are responsible for:

• Keeping their app updated to the latest version

• Ensuring a stable internet connection during usage

• Not using unauthorized tools or extensions that may interfere with platform performance

28.5 Limitation of Liability

Streefi is not responsible for any loss of revenue, data, or reputation arising from platform inaccessibility, delays, or downtimes—except where required under applicable Indian law.

We are committed to maintaining a reliable platform and continuously invest in infrastructure and monitoring tools to reduce disruptions.

29: Survival Clause

29.1 Continuity of Obligations

Certain provisions of these Terms shall survive termination, deactivation, or deletion of your account or access to the Streefi Platform. These obligations will continue to remain legally binding on both the User and Streefi.

The surviving sections include, but are not limited to:

• Section 4: Payment-Related Information

• Section 5: Prices of Products

• Section 7: Returns, Cancellations, and Refunds

• Section 10: Intellectual Property Rights

• Section 11: Disclaimer of Warranties & Liability

• Section 12: Indemnification and Limitation of Liability

• Section 25: Data Retention Policy

• Section 27: User Feedback Usage

• Section 29: This clause itself

29.2 Vendor-Specific Continuation

In the case of Vendors, termination of services or vendor agreements does not release the Vendor from:

• Outstanding payments or penalties

• Claims related to food quality, safety, or user disputes

• Compliance with data protection laws for stored user information

29.3 Legal Enforcement

These surviving obligations will remain enforceable:

• For the duration prescribed by relevant Indian laws and regulations

• Until such time as Streefi’s legal, financial, or operational obligations cease

This clause ensures that critical legal and operational responsibilities are honored even after account or service closure.

30: Entire Agreement

30.1 Binding Legal Agreement

These Terms of Service, along with the Privacy Policy, Cancellation & Refund Policy, and any additional terms and conditions provided with specific services or features, together constitute the entire legal agreement between you and Streefi.

They:

• Supersede all prior oral or written communications between you and Streefi regarding the use of the Platform

• Govern your access to and use of the Platform and associated services

30.2 No Informal Waiver

No waiver of any right, remedy, or breach under these Terms shall be valid unless expressly made in writing by Streefi. A failure by Streefi to enforce any provision shall not constitute a waiver of its rights at any time.

30.3 Severability

If any provision of these Terms is held to be invalid or unenforceable under Indian law, the remainder of the agreement shall continue to be valid and enforceable to the fullest extent permitted.

30.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without Streefi’s prior written consent. Streefi may freely assign these Terms or any rights/obligations without restriction, including to affiliates, legal successors, or in connection with a business restructuring.

30.5 Governing Language

These Terms are originally drafted in English. Any translated version (if provided) is for reference only. In the event of conflict, the English version shall prevail.

These Terms represent a complete understanding between Streefi and the User regarding the Platform, replacing all prior agreements and understandings unless expressly incorporated herein.

31: Cookies Policy

31.1 What are Cookies?

Like most professional websites, the Streefi Platform uses cookies. Cookies are small text files that are downloaded to your computer or mobile device when you visit a site. They allow the Platform to recognize your device and store some information about your preferences or past actions to enhance your user experience.

Our use of cookies is fully compliant with the data protection provisions under the Information Technology Act, 2000, and its associated rules.

31.2 How We Use Cookies

We use cookies for a variety of reasons detailed below:

• Essential Cookies: These are necessary for the Platform to function correctly. They enable core functionalities such as user logins, account management, and processing orders in your shopping cart. Disabling these may render the service unusable.

• Performance and Analytics Cookies: We use these cookies to collect anonymous information about how users interact with our Platform. This helps us understand which features are popular and identify areas for improvement. Data collected is aggregated and does not personally identify you.

• Functionality Cookies: These cookies are used to remember choices you make, such as your location, username, or language preferences, to provide a more personalized and convenient experience.

31.3 Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser's "Help" section for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling essential cookies will likely result in you being unable to place orders or use core features of the Streefi Platform.

Therefore, it is recommended that you do not disable cookies for an optimal experience.

32: Wishlist Feature Policy

32.1 Feature Overview

The Streefi Platform may offer a "Wishlist" or "Favorites" feature that allows you to save specific food items or vendors for future reference. This feature is provided as a convenience to help you quickly access items you are interested in.

32.2 Availability and Price Disclaimer

Adding an item to your wishlist does not constitute a reservation or guarantee of its availability or price. All items listed on the Platform are subject to change based on the vendor's operational status, stock, and pricing policies.

Streefi shall not be liable if a wishlisted item becomes unavailable, changes in price, or if the vendor is no longer serviceable at the time you decide to place an order.

32.3 Use of Wishlist Data

By using the Wishlist feature, you agree that Streefi may collect and use aggregated, anonymized data from wishlists to analyze trends, understand product popularity, and improve service recommendations. This data helps us enhance the Platform and suggest relevant vendors or items to the user community. All data usage is governed by our Privacy Policy.

32.4 Modification of the Feature

Streefi reserves the right to modify, suspend, or discontinue the Wishlist feature, in whole or in part, at any time and without prior notice. We are not liable for any loss of saved items or data resulting from such changes. It is the user's responsibility to remember items they wish to order, as the feature is provided "as-is" without any warranty of permanence or reliability.