Stream Mate TV- Privacy Policy

Stream Mate TV — Privacy Policy

Last updated: 14 September 2026

This policy explains what information the Stream Mate TV application collects, why, who it is shared with, and the choices you have.

Stream Mate TV is the Android TV edition (com.stream.mate). It has its own policy because what it contains differs from the phone app: its advertising is in-stream video served by Google Ad Manager rather than AdMob, and personalised advertising is off until you turn it on. If you are looking for the phone edition's policy, it is at https://sites.google.com/view/streammate — and the paid TV edition's is at https://sites.google.com/view/streammatetvpro

The short version

Stream Mate TV is a media player. It does not host or supply any channels, films or shows — you supply your own playlist. Your playlist address and credentials stay on your device. We do not sell your personal information. The app is supported by video advertising, personalised ads are off unless you switch them on, and it includes a bandwidth-sharing feature that is off unless you opt in.

1. Information we collect

1.1 Information you give us

- Playlist details. The playlist address (M3U or Xtream) and any username and password you enter. These are stored on your device and are sent only to the playlist provider you chose, in order to load your content. We do not receive them.

- Account details. Signing in is optional — the app works fully without an account, and accounts are set up for you by your provider rather than created inside the app. If you have one, we store the username you sign in with and a cryptographically hashed version of your password on our servers, together with the playlist assigned to your account. Where that username is an email address, or you give us one when contacting support, it is held in the same record.

1.2 Device information

If you create an account or sign in — by either method — the app registers the device against your account on our servers. That record contains:

- A device identifier. The network hardware ("MAC") address where the operating system still makes it available, and the Android ID (a per-device, per-app-signer value) where it does not. This is not an advertising identifier, and it is not used for advertising.

- Device characteristics. Model and brand, operating system, the Stream Mate TV version you are running, and the device's total and available storage.

We use this to recognise your device on later sign-ins and to enforce the number of devices your plan allows.

1.3 Advertising data

Ads in Stream Mate TV are in-stream video, delivered by Google Ad Manager through Google's Interactive Media Ads (IMA) SDK. You may see a short ad before a movie or series starts, one or more ad breaks during longer titles, an ad after a title finishes, and an occasional short ad before a live channel starts. There are no banner, in-row or full-screen ads anywhere in this edition — those formats belong to the phone app and are not present here.

To serve these ads, Google may process your device's advertising identifier and general device and app information, and may use them to cap how often you see the same ad and to measure whether an ad played. Google acts as an independent controller of that data — see "How Google uses information from sites or apps that use our services" at https://policies.google.com/technologies/partner-sites

Personalised advertising is switched OFF by default. Until you turn it on yourself, every ad request this app makes is flagged as non-personalised, and your advertising identifier is not used to build an interest profile. Because nothing personalised is requested until you opt in, no consent form is shown — see section 3.

The app does not derive or transmit any location, approximate or otherwise, from your IP address.

1.4 Bandwidth sharing (opt-in)

Stream Mate TV includes the Moonhaven bandwidth-sharing library. It is off unless you explicitly accept it on the consent screen shown at first launch. When enabled, it uses your IP address and internet connection to retrieve publicly available online information on behalf of businesses, for purposes such as web analytics, ad verification, price comparison and brand protection. It does not access your files, media or credentials. Once enabled, sharing runs for as long as the app is running, including while you are watching, and stops when you close the app.

1.5 Crash and stability diagnostics

We use Google Firebase Crashlytics to find and fix defects. When the app misbehaves it sends a report containing the technical details of the failure (stack trace, the app version, and log messages the app recorded leading up to it) together with the state of the device at the time — model and manufacturer, operating system version, memory and storage state, and whether the device appears to be rooted. Each report carries a Firebase installation identifier so repeated crashes from the same installation can be grouped, and Google receives your IP address as part of the upload.

These reports are pseudonymous rather than anonymous: we do not attach your name or email address to them, but the installation identifier is specific to your copy of the app. Crash reporting is active from the moment the app starts, because a crash during startup is exactly what it exists to capture.

1.6 Stored only on your device

Favourites, watchlist, continue-watching positions, downloaded playlist content, and your app settings are kept locally on your device and are not uploaded to us. Clearing the app's data or uninstalling removes them.

2. How we use information

- To load and play the playlist you supplied.

- To sign you in and associate the correct playlist with your account, if you chose to register.

- To show video advertising, and to respect your personalised-advertising choice.

- To operate the opt-in bandwidth-sharing feature, if and only if you accepted it.

- To diagnose crashes and improve the app's reliability.

We do not use your information to build advertising profiles ourselves, and we do not sell personal information.

3. Advertising and your choices

- Personalised ads are off by default. You do not have to do anything to keep them off. Every ad request is flagged as non-personalised until you opt in, which is why no consent form appears at first launch.

- Turning them on, and off again. Open Settings → Privacy → Personalised ads in the app at any time. The change applies to the very next ad request.

- Device-level control. Android TV's own settings let you reset your advertising identifier or opt out of ad personalisation for every app on the device, including this one.

4. Bandwidth sharing and your choices

- It never starts unless you choose Accept on the consent screen.

- If you choose Refuse, it is never started.

- Once enabled, it runs for as long as the app is running, including while you are watching, and stops when you close the app.

5. Who we share information with

- Your playlist provider. Your playlist requests and credentials go directly from your device to whichever provider you configured. We are not a party to that.

- Google. For advertising delivery and measurement, and for crash reporting.

- Moonhaven. Your IP address and internet connection are used by Moonhaven while bandwidth sharing is enabled, and only then.

- Legal requests. We may disclose information where we are legally required to.

We do not sell personal information, and we do not share it with data brokers.

6. How long we keep it

Account information is kept for as long as your account exists. When you ask us to delete your account, the associated records — including your username and the registered device records described in section 1.2 — are removed. Data held only on your device is removed when you clear the app's data or uninstall it. Advertising and crash data are retained by Google according to Google's own retention policies.

7. Security

Account passwords are stored hashed, never in plain text. Traffic between the app and our servers is encrypted in transit. No system is perfectly secure, but we take reasonable measures appropriate to the limited amount of personal data involved.

8. Your rights

Depending on where you live, you may have the right to access, correct, export or delete the personal information we hold, to object to or restrict certain processing, and to withdraw consent. To exercise any of these — including deleting your account — write to us at the address below and we will respond within the period required by applicable law.

9. Children

Stream Mate TV is not directed to children and is not intended for use by anyone under 13 (or the minimum age of digital consent in your country, if higher). We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

10. International transfers

Our servers and our service providers may process information in countries other than your own. Where that happens, we rely on appropriate safeguards for the transfer.

11. Changes to this policy

We may update this policy. The "last updated" date at the top always reflects the current version, and material changes to what the app collects will also trigger a fresh consent prompt inside the app.

12. Contact

Questions, privacy requests, or account deletion: StreamMatePlayer@Mail.Com

Stream Mate TV is a media player. It does not host, provide, or distribute any television channels, video-on-demand content, films or shows.