Managing crises and unexpected situations within the context of an organizational environment can be very challenging. Organizations around the world constantly face challenging and unexpected situations that can be devastating and potentially take them out of business. These situations are unforeseen, very hostile and require decisive and immediate responses.

People generally prefer to work in an environment where things are relatively quiet, orderly and somewhat predictable. However, the world is marked by the increase in turbulence, problems and disorder that generally require immediate attention.

Organizations must create scenarios and implement effective plans, solutions as a means to respond to these crises. The plans provide approaches to face emergencies, unexpected situations and setbacks that affect your work and operations.

The objective will be to minimize the impact of such occurrences through the implementation of careful, well thought out and coordinated plans through the adoption of specific immediate measures.

Next, strategies are provided to handle the crises within the organization and recover from its devastation when it occurs.

PREPARATION

Organizations must be adequately prepared for such events. Through scenarios and risk assessments, an organization can develop an effective crisis management plan and a team to manage crises. Team members and the entire organization should be fully aware of the structures and plans that have been implemented in response to possible crises. This requires an effective communication system.

The team is made up of a team leader to direct the activities of the team, ensuring that they are well prepared, a spokesperson to provide information on behalf of the team and the organization in general, and an operational person to track team activities. on the whole. with other members The team is activated when crises occur and takes over the situation, serving as the control center to handle crises.

A crisis plan must be very detailed, specifying steps, actions to be taken by whom when the inevitable occurs. For example, what happens when there is a fire outbreak in the workplace? Who sounds the fire alarm, where employees meet, who calls emergency services to make sure employees are not in danger? All this must be contained in a detailed crisis management plan. These details should be written and adopted for reference purposes and should be communicated to all members of the organization, along with other interested parties that have something to do with the organization; These include visitors, customers, workers, security officers, etc. Thus, for example, a fire evacuation plan will be boldly displayed at the reception of the organization for all to see.

COMMUNICATION

Each plan, each information about the crisis and its visitor management check-in kiosk must be communicated effectively so that each interested party knows what to do when the crises actually occur.

During real crises, there must be a reliable and effective flow of information. There must be a unit in the crisis management team that is responsible for the flow of information. They monitor incoming information and classify outgoing information in an attempt to control the effects of crises.

CONTROL

Because crises are unexpected, unplanned and sometimes inevitable, every effort should be made to control their effects. Each established plan must be executed to mitigate the effects of the situation. The team responsible for managing crises must be able to respond quickly to the situation and must do so effectively. There must be free flow of information and the image of the organization must be maintained. Each action must be coordinated so that there is cohesion, collaboration and collective responsibility. The organization must present a united front through the support of all members of the organization. They must have a single voice and a collective approach, to demonstrate that the structures and operations of the organization are fully functional. This helps to maintain the level of trust of shareholders, the general public and helps to continue after the organization recovers from crises.