I'm Steven Raschke, a User Researcher passionate about bridging the gap between user needs and product innovation. With over two years in SaaS, I specialize in leveraging user research and feedback to enhance user experience and drive product adoption. My background in logistics project management has equipped me with a unique, process-driven approach to solving complex user challenges and ensuring technology truly serves its users.
My journey into user-focused roles was driven by a fascination with how people interact with technology and a desire to make those interactions more intuitive and effective. I believe that understanding the user is the cornerstone of any successful product, and I'm dedicated to being their advocate. This dedication extends to fostering emerging talent within the field guiding a working student data analyst and mentoring a Research Associate in their professional growth. My commitment to these values is coupled with a firm belief in a meritocratic approach – that the best ideas and solutions, those that genuinely serve the user and demonstrate clear value, should be the ones to prevail and drive progress.
Mixed-Method Research (Interviews, Usability Testing, Surveys)
User Journey Mapping (Miro)
Synthesizing Insights (Dovetail)
Prototyping (Figma)
Research Repositories (Confluence)
Help Desk (Intercom, Instabug)
Ticket Tracking & Resolution (Jira)
Analyzing User Feedback for Product Improvement
Implementing & Automating Support Workflows
Managing end-to-end logistical operations
Transportation planning and execution
Warehousing and storage management
Customs clearance procedures
On-site handling and coordination for events
Curiosity
Problem Solving
Analytical Thinking
Talent Development
German (Native Proficiency - C2)
English (Proficient - C1)
User Researcher Bettermile 2023 - Present
Working Student Recruiting Klug Personalmanagement 2021 - 2021
Working Student Supply Chain Management Berlin Chemie AG 2021 - 2021
Project Manager Fairs & Exhibitions DB Schenker AG 2016 - 2020
Bachelor of Arts Economics Hochschule für Wirtschaft und Recht Berlin 2020 - 2024
Key Coursework: Macroeconomics, Behavioral Economics, Statistics, Econometrics
Apprenticeship as forwarding agent (IHK Certified) DB Schenker AG 2016 - 2019