Effective Date: 08-08-2025
At Stethzcope Technologies Private Limited (“Stethzcope”, “we”, “our”, or “us”), we are deeply committed to protecting and respecting the privacy of the healthcare professionals ("you", "your", or "doctor") who use our Stethzcope Doctor platform (web and mobile apps). This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal and professional information when you register and use our platform.
By registering on or accessing the Stethzcope Doctor platform, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect various types of personal and professional information to enable you to use the platform effectively and in compliance with regulatory requirements. The information collected includes:
a. Personal Identification Information
Full Name: To identify and display your profile.
Gender: Used for profile personalization and may be shown to patients.
Date of Birth: For identity verification and compliance.
Email Address: For communication and verification.
Phone Number: Used for login and support.
Address: Required for verification and regulatory purposes.
Profile Picture: Used to personalize your profile visible to hospitals and patients.
b. Professional Information
Medical License/Registration Number: Mandatory for verifying your authority to practice.
Government-issued Identification Documents: For identity and KYC verification.
Educational Qualifications and Certifications: To verify your credentials.
Specialization and Medical Experience: Displayed in your profile to match you with relevant patient consultations and hospital opportunities.
Languages Spoken: To help patients choose doctors who speak their language.
Signature: For use on e-prescriptions
Affiliated Hospitals/Clinics: Doctors can be affiliated with multiple institutions, and this data is maintained on your profile.
c. Account and Platform Usage Information
Login Credentials: Stored securely for authentication.
Appointment Schedules: Including available time slots, consultation durations, and custom scheduling.
Consultation Fees: Your fees for in-person or online consultations.
Consultation Modes: Whether you offer in-person, chat, audio, or video consultations.
Usage Logs: Includes time spent on the app, activity history, and session logs.
Device and Technical Information: Such as IP address, device type, operating system, and browser used to improve platform performance and security.
d. Communication and Support Data
In-app Messages and Emails: Communication with hospitals, patients, and our support team.
Feedback and Surveys: Information you provide through feedback forms or optional surveys.
2. How We Use Your Information
The information we collect is used strictly to provide, manage, and improve the services we offer through the Stethzcope Doctor platform. Specifically, we use your data to:
Verify Your Identity and Credentials: KYC and license validation ensures only verified medical professionals are onboarded.
Create and Maintain Your Professional Profile: Display your specialization, availability, languages, and location to patients and hospitals.
Enable Appointment Scheduling: Hospitals and patients can book appointments based on your available timings and preferences.
Facilitate Telemedicine Services: Your data supports real-time video, audio, or chat consultations, including encrypted communication.
Generate and Sign E-Prescriptions: Your signature is securely used to issue legally valid digital prescriptions.
Send Notifications and Alerts: Appointment reminders, schedule updates, and administrative messages.
Provide Support Services: Help with issues related to your account, onboarding, or platform usage.
Ensure Compliance: With medical, legal, and data protection laws and to respond to lawful requests from authorities.
Improve User Experience: Analyze usage data to enhance performance, user interface, and functionality.
3. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal or professional data. However, certain sharing is necessary for the operation of the platform:
a. With Hospitals and Clinics
When a hospital or clinic adds you to their system, they gain access to your professional information.
The addition is only finalized after you verify the invitation sent to your registered email.
Hospitals can manage your consultation details (e.g., fees, timing) and associate you with their platform, which may be updated with your consent.
b. With Patients
Patients using the Stethzcope app can view your name, specialization, languages spoken, consultation modes, fees, and availability.
Sensitive data like your address, date of birth, or KYC documents are not shared with patients.
c. With Service Providers
We may share limited information with third-party service providers (e.g., cloud storage, authentication, analytics, payment gateways) under strict confidentiality and data security agreements.
d. For Legal or Compliance Reasons
We may disclose your data when legally obligated (e.g., court order, regulatory request) or to enforce our Terms of Service and protect our platform or users.
4. Data Security
We implement industry-standard security practices, including:
Secure Storage: KYC documents, personal data, and consultation details are stored on secure servers.
Access Control: Role-based and limited access to your information.
Regular Security Audits: To prevent unauthorized access, data loss, or misuse.
Despite these measures, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information. We also advise you to maintain the confidentiality of your login credentials and devices.
5. Data Retention
We retain your information as long as your account remains active or as needed to:
Comply with legal, medical, or regulatory retention requirements
Resolve disputes
Enforce our agreements
Maintain records for quality and compliance audits
If you request to close your account, we will deactivate your profile and delete non-essential data, subject to applicable retention obligations.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access Your Data: Request a copy of the personal information we hold about you.
Rectify Inaccuracies: Correct incomplete or inaccurate data in your profile.
Delete Data: Request deletion of your account and data, subject to legal obligations.
Withdraw Consent: Where applicable (e.g., marketing), withdraw consent to data processing.
Restrict or Object: To certain types of processing.
File a Complaint: With a relevant data protection authority.
To exercise these rights, contact us at support@stethzcope.com.
7. Use of Cookies and Tracking (Web App)
When using the web version of Stethzcope Doctor, we may use cookies or similar technologies to:
Keep you logged in securely
Analyze usage trends
Improve performance and user experience
You can manage or disable cookies via your browser settings.
8. Children’s Privacy
Stethzcope Doctor is strictly for licensed medical professionals. We do not knowingly collect data from individuals under the age of 18. If we discover such data, we will delete it promptly.
9. Third-Party Integrations
Some features on our platform, such as teleconsultation and customer support, rely on third-party providers. We do not control these services and are not responsible for their privacy practices. We recommend reviewing their policies before use.
10. Changes to This Privacy Policy
We may revise this policy from time to time to reflect changes in technology, law, or business operations. Your continued use after such changes constitutes your acceptance of the updated policy. It is your responsibility to review them periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: support@stethzcope.com