Whether you have a question about a purchase, your data, an AI feature, or something isn't working the way it should — you'll find answers below, and you can always reach us directly by email.
Contents: Contact Us · Getting Started · Purchases & Subscriptions · Your Data · AI Features · Troubleshooting · Bug Reports & Feature Requests · Disclaimer · Legal
Email: pradeep.aneesh@gmail.com
We personally read and answer every message, usually within 24–48 hours (Monday–Friday). Support is available in English and Russian.
To help us resolve your issue as quickly as possible, please include:
The name of the app you're writing about (we publish many apps, so this matters!)
The app version (shown at the bottom of the app's Settings screen)
Your device model (e.g., iPhone 15 Pro, iPad Air)
Your iOS version (Settings → General → About → iOS Version)
A description of the issue — what you did, what you expected, what happened instead
Screenshots or a screen recording, if relevant
Copy this into your email if you like:
App name: App version: Device: iOS version: What happened: What I expected:
Do I need to create an account? No. None of our apps require an account, sign-up, email address, or phone number. You download the app and start using it immediately. This is a deliberate design choice — see "Your Data" below.
Which devices are supported? Our apps are designed for iPhone and iPad and require iOS 17.0 or later (check each app's App Store page for its exact requirement). iPad versions use a dedicated two-pane layout optimized for larger screens.
Do the apps work offline? Yes. All core functionality works fully offline, because your data is stored on your device. The only features that require an internet connection are the AI-powered features and App Store purchases.
What languages are supported? All apps support English. Most apps also support additional languages — availability varies by app; check the app's App Store page under "Languages."
Is there an Android / web / Mac version? Currently our apps are built exclusively for iPhone and iPad. We don't offer Android, web, or Apple Watch versions at this time.
How does the free version work? Our apps are free to download and use, with core features available at no cost. A one-time purchase or subscription unlocks the full ("Pro") feature set. We do not offer free trials — the free tier itself lets you evaluate the app for as long as you like before deciding.
How do I upgrade to Pro? Open the app and tap the upgrade option (usually available from Settings or when you tap a Pro feature). All payments are processed securely by Apple through your Apple ID. We never see or store your payment details.
I purchased Pro but the features are locked. What do I do? Go to the app's Settings → Restore Purchases. This re-checks your purchase with Apple and unlocks Pro. Make sure you're signed in to the same Apple ID you used for the original purchase, and that you have an internet connection. If it still doesn't work, force-quit the app, reopen it, and try again. Still stuck? Email us with your Apple receipt (from your email or Settings → Apple ID → Media & Purchases → Purchase History) and we'll sort it out.
I got a new iPhone/iPad. Do I have to buy Pro again? No. Purchases are tied to your Apple ID, not your device. Install the app on the new device and tap Restore Purchases in the app's Settings. (Note: your data transfers via your device backup — see "Your Data" below.)
How do I cancel a subscription? Subscriptions are managed entirely by Apple, not by us. To cancel:
Open the Settings app on your iPhone/iPad
Tap your name at the top → Subscriptions
Select the app → Cancel Subscription
Or open the App Store app → tap your profile picture → Subscriptions. You can also visit: https://apps.apple.com/account/subscriptions
Canceling stops future renewals; you keep Pro access until the end of the current billing period. Deleting the app does not cancel a subscription — you must cancel through the steps above.
How do I get a refund? All payments are processed by Apple, and only Apple can issue refunds — we have no ability to refund purchases ourselves, and no access to your payment information. To request a refund:
Go to https://reportaproblem.apple.com
Sign in with your Apple ID
Find the purchase and choose "Request a refund"
Apple typically responds within 24–48 hours. Refund decisions are made by Apple according to their policies.
Is a "lifetime" purchase really lifetime? Yes. A one-time lifetime purchase never expires and never renews. It stays with your Apple ID and can be restored on any of your devices at any time.
Do purchases work with Family Sharing? This varies by app. Check the app's App Store page — if Family Sharing is enabled, it's listed there.
Will the price change? Prices for existing purchases never change retroactively. If subscription pricing changes in the future, Apple notifies existing subscribers and requires consent before any increase applies.
Where is my data stored? On your device. All of our apps are local-first: everything you create — entries, records, photos, documents, logs — is stored in the app's private database on your iPhone or iPad. We do not run accounts or cloud databases, and we cannot see, access, or recover your content. You are in full control.
Is my data backed up? Your app data is automatically included in your normal device backup — iCloud Backup (Settings → your name → iCloud → iCloud Backup) or an encrypted computer backup via Finder/iTunes. As long as you back up your device, your app data is protected. We strongly recommend keeping device backups enabled.
How do I move my data to a new device? Set up your new iPhone/iPad by restoring from your device backup(iCloud or computer backup). Your app data comes along with everything else. Then tap Restore Purchases in the app to unlock Pro. Note: installing the app fresh from the App Store without restoring a backup starts with an empty database.
Can I sync between my iPhone and iPad? Not currently. Because our apps are local-first with no cloud accounts, data on your iPhone and data on your iPad are separate. Many apps offer export features you can use to move information manually.
Can I export my data? Most of our apps include export options (such as CSV or PDF) in Settings or on relevant screens. Check the app's Settings screen. If an app you use is missing an export format you need, tell us — this is one of our most acted-upon categories of feature request.
How do I delete my data? Two ways: delete individual items inside the app, or delete the app itself — uninstalling the app permanently removes its entire local database from your device. Because we hold no copy of your data on any server, there is nothing else to delete and nothing to request from us. (Remember that old device backups may still contain a copy until those backups are replaced.)
⚠️ Important: back up before deleting or reinstalling. Because your data lives only on your device, deleting the app deletes its data. If you ever plan to reinstall an app to troubleshoot, first make sure you have a current device backup or have used the in-app export — otherwise your data cannot be recovered by anyone, including us.
How do the AI features work? Some of our apps include AI-powered features (for example: analyzing text, recognizing items in photos, generating summaries or suggestions). When you use one of these features, the content you submit is sent over an encrypted connection to our server, processed by a large language model, and the result is returned to your app. Nothing else on your device is sent — only what you explicitly submit to the feature.
Is my AI content private? Yes. AI requests are processed transiently to generate your response — they are not used to build a profile of you, not used for advertising, and not used to train AI models. Our apps have no accounts, so AI requests are not linked to your name, email, or Apple ID. Full details are in our Privacy Policy (linked below).
Are there usage limits? Yes. AI features have fair-use limits (free tiers have lower limits; Pro unlocks higher limits). Limits exist because every AI request has a real processing cost. If you hit a limit, it resets automatically — the app will tell you when.
The AI gave me a wrong or strange answer. AI-generated content can be inaccurate, incomplete, or outdated. Always verify important information independently — see the Disclaimer section below. If you get a clearly broken response (empty, cut off, or an error), try again; if it persists, email us with the app name and roughly what you asked.
Do AI features work offline? No — AI features require an internet connection. Everything else in the app works offline.
The app crashes or won't open. Try these steps in order:
Force-quit the app (swipe up from the bottom, swipe the app away) and reopen it
Restart your device
Update the app — open the App Store, tap your profile, and check for updates
Update iOS — Settings → General → Software Update
If nothing helps, email us — please do not reinstall the app as a first resort, because reinstalling deletes your local data (see the warning in "Your Data" above). If reinstalling becomes necessary, make sure you have a current device backup first.
Restore Purchases isn't working. Confirm you're signed in to the same Apple ID used for the purchase (Settings → your name), confirm you're online, wait a minute, and try again. If Apple's servers are having a moment, restoring can temporarily fail through no fault of yours. Persisting issue → email us.
An AI feature isn't responding. Check your internet connection, then try again in a minute — occasional timeouts happen. If you see a limit message, the feature will resume when the limit resets. If AI features fail consistently while your connection is fine, email us; there may be a temporary service issue on our side.
Notifications aren't appearing. Check: Settings → Notifications → [app name] → Allow Notifications is on; the notification style is set to something visible; no Focus mode (Do Not Disturb) is silencing the app; and the relevant reminders are enabled inside the app's own settings.
The camera or photo picker isn't working. Go to Settings → Privacy & Security → Camera (or Photos) and make sure the app has permission. You can change a previously denied permission there at any time.
The app is slow or laggy. Restart the app and your device first. If you have a very large database (many thousands of entries or lots of photos), some screens may take a moment to load — we continuously optimize for large datasets, so keep the app updated. If slowness is severe, email us with details about your data size.
Something looks wrong after an update. We ship updates frequently. If an update introduces a visual glitch or a bug, email us — include your app version and a screenshot. Bug-fix updates usually ship fast.
We are a small independent studio, and user reports directly shape what we build. If something is broken, confusing, or missing:
Email us at pradeep.aneesh@gmail.com with the app name and as much detail as you can. For bugs, the steps to reproduce the problem are gold. For feature requests, tell us about the problem you're trying to solve — not just the feature — because that often leads to an even better solution.
We can't promise every request will be built, but every message is read, and many of our best features started as a user email.
If you enjoy one of our apps, an App Store rating or review genuinely helps a small studio more than you'd guess. Thank you.
Our apps — including their AI-powered features — are productivity and organization tools. They do not provide professional advice of any kind, including legal, medical, veterinary, financial, tax, insurance, or aviation advice. AI-generated content may contain errors. Always verify important information and consult a qualified professional before making decisions that matter. You remain responsible for the accuracy of records you keep and the decisions you make.
Privacy Policy: https://sites.google.com/view/steppe-summit-studio/privacy-policy
Terms of Use: Unless otherwise stated for a specific app, our apps are licensed under Apple's Standard End User License Agreement (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Payments & refunds are processed by Apple. Refunds: https://reportaproblem.apple.com
Manage subscriptions: https://apps.apple.com/account/subscriptions
Steppe Summit Studio is an independent iOS development studio. We build focused, fast, privacy-respecting tools for people with real jobs to do — built local-first, with no accounts, no ads, and no tracking. Every app is designed, built, and supported by a small team that answers its own email.
Contact: pradeep.aneesh@gmail.com
Thank you for using our apps.