FAQ
Here are some of the most commonly asked Q & A when signing up for dance classes:
Where are you located?
STUDIO LOCATIONS
• Hampton Studio: 64 Robertson Rd, Hampton (Firefly Recreational Forest)
• Sussex Studio: 654 Main St, Sussex (Greco Plaza)
What is the cost?
There are 2 payment methods- in full by e-transfer or monthly via credit card on the 1st of each month. There is a cost savings for sending an e-transfer in full. Please note if you wish to pay monthly the e-transfer option is not available. Monthly payments are processed automatically on the 1st of each month Sept-May.
Pre-School Mash-Up Cost
$360 if paid in full by e-transfer Due August 30th, 2025 to info@stepintimedance.ca
$43/month if paid monthly by credit card on your Dakiki account (card must be added to your account by August 30, 2025 or a $10 late fee is added)
School Aged Mash-Up Cost
$450 if paid in full by e-transfer. Due August 30th, 2025 to info@stepintimedance.ca
$53/month if paid monthly by credit card on your Dakiki account (card must be added to your account by August 30, 2025 or a $10 late fee is added)
School Aged Ballerinas Cost
$450 if paid in full by e-transfer. Due August 30th, 2025 to info@stepintimedance.ca
$53/month if paid monthly by credit card on your Dakiki account (card must be added to your account by August 30, 2025 or a $10 late fee is added)
Mash-Up and Ballerina (for dancers taking both Ballerina and Mash-Up Classes)
$675 if paid in full by e-transfer. Due August 30th, 2025 to info@stepintimedance.ca
$78/month if paid monthly by credit card on your Dakiki account (card must be added to your account by August 30, 2025 or a $10 late fee is added)
SIBLING DISCOUNT
A sibling discount of $90 per family will apply for the season. If payments are made monthly, the discount is $10 per month and is for regular season (September-May) tuition.
What is your cancellation policy if my dancer doesn't like it?
CANCELLATION AND REFUND POLICY
Should you cancel your registration you must notify us in writing by emailing info@stepintimedance.ca. Notice must be received by the 25th of the month to ensure that there is adequate time to process the cancellation for the following month. You will receive your tuition back minus the following:
1) *$20.00 cancellation fee
2) Classes that have taken place up until the end of the month of notice of discontinuation.
Refunds will be granted up until February 1st , 2025. In the event of a mandated shut-down, refunds will be granted regardless of the drop date as per the policy above. No partial month refunds are provided whether you have paid in full or monthly.
If you’ve paid in full: If you wish to discontinue classes and you have paid in full you will receive a refund for the remaining months in the season minus a cancellation fee of $20.00.
If you’ve paid monthly: If you wish to discontinue classes and you pay monthly, your monthly payments will be stopped for the following month, and a cancellation fee of $20.00.
*Please note that no partial month refunds are provided whether you have paid in full or monthly. All monthly class fees are non-refundable past the first day of the month incurred and in alignment with the payment and withdrawal policies laid out in the fee policies. Fees are put towards dance instruction and are not contingent on whether a recital or competition are performed. Studio owners and staff will determine if performances continue forward to determine the best interest of the dancers, dance families, staff and studio.
How do I make payments? How do I set up a credit card on my Dakiki account?
PAYMENTS
Payments can be made in one of the following ways:
1. In full via e-transfer to info@stepintimedance.ca (no password needed). Please include the name of your dancer, location and class your dancer is registered for.
2. Pre-Authorized Payments Monthly on the 1st of each month from a valid credit card or visa debit card. You must have a card on file in your Dakiki account if you wish to pay monthly (otherwise, payments must be made in full).
STEPS TO SET UP CREDIT CARD:
1. Login to your Dakiki account
2. In the top right hand corner, click on your profile name and choose Account Profile
3. In the bottom right hand corner, choose MANAGE MY CREDIT CARD
4. Add your address and and card information
5. Click ADD CARD
6. Click CLOSE
7. Email info@stepintimedance.ca and ask to have Monthly Payments set up on your account
3. Jumpstart or ProKids Applications: for those who have applied to participate in either of these programs, you must send us a copy of their confirmation number from these programs in order to participate. If you have not received your confirmation number, you must make alternate arrangements for payment with either method 1 or 2 listed above until the confirmation is completed and you can submit the number to us.
What happens in my monthly payment isn't processed?
NSF / EXPIRED CARDS
Expired Cards: Families are responsible for updating your card as it expires. To update your credit card information, please follow the same steps as listed above to update.
NSF: Payments that are incomplete due to NSF will re-attempt the following business day. If the payment is still unsuccessful it will be charged for both months at the next scheduled payment. NSF fees will be added to accounts with multiple returned payments.
Example: January 1st payment is NSF. A 2nd attempt will occur on January 2nd if the first is unsuccessful. If the second attempt is unsuccessful an NSF fee will be added to the account and both January and February payments will be charge February 1st.
What does my dancer need to wear to class?
ATTIRE/SHOES
• Recreational mash-up classes: dancers should wear comfortable exercise attire that they can easily move in and hair up. Shoes are not mandatory, but a pair of jazz shoes or black ballet slippers will work for most styles this season. A clean pair of sneakers for hip hop month is also recommended.
• Competitive Prep technique: Dancers will require jazz shoes, ballet slippers and tap shoes. Hair should be in a ponytail or a bun. • Competition Level B: Dancers will require all white sneakers for hip hop, jazz shoes, turning shoes or ballet slippers (to be determined by instructor) and tap shoes. Dancers must wear form fitted clothing for both classes. For technique, hair must be in a clean dancer bun and for choreography, hair must but up in either a ponytail or a bun.
• Competition Level A/B: Dancers will require all white sneakers for hip hop, jazz shoes, turning shoes and tap shoes. Dancers must wear form fitted clothing for both classes. For technique, hair must be in a clean dancer bun and for choreography, hair must but up in either a ponytail or a bun.
How early do I drop my dancer off for class?
DROP OFF/PICK UP
Dancers are to be dropped off at the door no earlier than 5 minutes prior to class beginning. Some exceptions are made for our pre-school classes as they tend to take longer to get in the door; however, the older students should not arrive any earlier than 5-10 minutes early as they are not supervised until the class begins. Pick-up is available at the door after class. Instructors will open the doors when parents can enter for pickup. This system worked very well during the pandemic and avoided crowded coat areas so we will continue to use this strategy for drop-off and pick-up. Please no parents in the coat area during classes.
Can I stay and watch the class?
We do not allow parents to stay and watch classes. It is important for class structure that the instructor is the authority figure in the room. For pre-school dancers, parents can enter the coat area to drop off, assist their dancer and then send them in with the instructor once they’re ready. Instructors will coordinate pickup after class is done so please wait outside until they notify you to come in and pick up your dancer. Go get a coffee, relax and enjoy the break ☺
Note: we recognize that for pre-school aged dancers, the start of a new season can be an adjustment. If a child is upset, a parent may stay with them in the coat area for a few minutes to coax them in. We do not recommend this method as it tends to prolong the difficulty with drop off; however, we recognize that every child is different and what works for each child can vary. Sometimes all it takes is some coaxing or a pickup with an assistant to adjust. After a few weeks if they are still struggling with drop off, they may need to wait until next season to start.
What is a Mash-Up class? What is a Competitive Prep Technique class?
RECREATIONAL CLASSES
• Recreational Mash-Up Classes: The mash-up classes introduce dancers to a variety of styles throughout the season! For the first 6-8 weeks, instructors will introduce a new style each week so dancers can get a feel for each style. Starting in November, each month will feature a different style and dancers will learn some fun choreography as well as some basic technique and skills that go with each style. At the end of the season, the instructors will pick which styles the dancers will perform in the Year-End Showcase in June. This season we will introduce the following styles to our dancers: Jazz, Lyrical, Ballet, Musical Theatre, Acro & Hip Hop. Mash-up classes are available in both Hampton and Sussex locations for the following age groups: Age 3, Age 4, Age 5-6, Age 7-8, Age 9-10.
• Competitive Prep Technique Classes: These classes are for the budding dancer who wants to delve more into the technique and conditioning aspects of dance class. They are an add-on to the mash-up classes and will help prepare dancers who are interested in advancing to one of the competitive levels in the future. This class will not learn choreography but will instead focus on skills and conditioning. This class is by invitation only. Please email info@stepintimedance.ca for more information.
How long do classes run for?
Classes run from September 6, 2025-May 31, 2026. For a list of Important Dates and Holidays, please see our Important Dates tab