Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

Stein Technologies LLP

Last Updated: April 4, 2026

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This Refund and Cancellation Policy ("Policy") outlines the terms and conditions under which Stein Technologies LLP ("Stein Technologies", "Company", "we", "us", or "our"), a Limited Liability Partnership registered in India, handles refund requests, cancellations, and related matters for our software products and digital services including but not limited to Numero Shastra App (collectively, the "Services").

Please read this Policy carefully before making a purchase. By purchasing or subscribing to any of our Services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

This Policy is to be read in conjunction with our Terms and Conditions, available at https://sites.google.com/view/steintechnologies/terms-of-use, and our Privacy Policy, available at https://sites.google.com/view/steintechnologies/privacy-policy.

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1. OVERVIEW

1.1 Stein Technologies LLP is committed to ensuring customer satisfaction. We understand that there may be circumstances where you may need to request a refund or cancel a subscription.

1.2 Since our products are digital in nature (software applications, digital reports, analysis services, and subscriptions), they cannot be "returned" in the traditional sense. Therefore, this Policy is specifically tailored to address refunds and cancellations for digital products and services.

1.3 All refund requests are evaluated on a case-by-case basis and are subject to the terms outlined in this Policy.

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2. DEFINITIONS

For the purposes of this Policy:

- "Digital Product" refers to any software, application, digital report, analysis, or other digital content provided through our Services.

- "Subscription" refers to any recurring paid plan that provides ongoing access to our Services or specific features thereof.

- "One-Time Purchase" refers to a single, non-recurring payment made for a specific product, feature, or service.

- "In-App Purchase" refers to any purchase made within our mobile or web application.

- "Billing Cycle" refers to the recurring period for which a subscription is charged (e.g., monthly, quarterly, annually).

- "Payment Gateway" refers to the third-party payment processing service used to process transactions (e.g., [PAYMENT GATEWAY - e.g., Razorpay]).

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3. ELIGIBILITY FOR REFUNDS

3.1 One-Time Purchases and In-App Purchases

You may be eligible for a refund if:

a) You were charged incorrectly or charged multiple times for the same product or service.

b) The product or service you purchased was not delivered or is substantially different from what was described.

c) The product or service is defective, non-functional, or does not perform as advertised due to a fault on our end.

d) You request a refund within [REFUND WINDOW - e.g., 7 / 14 / 30] days of the date of purchase.

e) [ANY OTHER ELIGIBILITY CONDITION SPECIFIC TO YOUR BUSINESS].

3.2 Subscription Services

For subscription-based services:

a) You may cancel your subscription at any time (see Section 4 below).

b) If you cancel within [SUBSCRIPTION REFUND WINDOW - e.g., 48 hours / 7 days] of your initial subscription purchase or renewal, you may request a full refund for the current billing cycle.

c) Cancellations made after [SUBSCRIPTION REFUND WINDOW] of the billing cycle start date will not be eligible for a refund for the current billing cycle, but no further charges will be applied.

d) Free trial periods, if offered, will not be charged. If you cancel before the free trial ends, you will not be charged.

3.3 Non-Refundable Items

The following are generally NOT eligible for refunds:

a) Services that have been fully delivered and consumed (e.g., [EXAMPLE - e.g., numerology reports that have already been generated and viewed]).

b) Products or services purchased more than [REFUND WINDOW - e.g., 7 / 14 / 30] days ago.

c) Products purchased during a promotional or discounted sale, unless the product is defective.

d) Purchases where the buyer has violated our Terms and Conditions, leading to account suspension or termination.

e) Fees or charges imposed by third-party services (e.g., payment gateway transaction fees, app store fees).

f) [ANY OTHER NON-REFUNDABLE ITEMS SPECIFIC TO YOUR BUSINESS].

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4. CANCELLATION OF SUBSCRIPTIONS

4.1 How to Cancel

You may cancel your subscription at any time by:

a) Going to the account or subscription settings within the app and selecting "Cancel Subscription".

b) Contacting our support team at [SUPPORT EMAIL] with your registered email address and order/subscription details.

c) [IF APPLICABLE: Through the Google Play Store or Apple App Store subscription management settings, if the subscription was purchased through these platforms.]

4.2 When Cancellation Takes Effect

a) Your cancellation will take effect at the end of the current billing cycle. You will continue to have access to the paid features until the end of the period you have already paid for.

b) No further charges will be applied after cancellation.

c) If you cancel during a free trial, your access to premium features will end immediately upon cancellation.

4.3 Reactivation

If you cancel your subscription and wish to reactivate it later, you may do so by subscribing again through the app or website. Please note that promotional pricing from your original subscription may not be available upon reactivation.

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5. REFUND REQUEST PROCESS

5.1 How to Request a Refund

To request a refund, please follow these steps:

Step 1: Send an email to [REFUND EMAIL - e.g., refunds@steintechnologies.com or support@steintechnologies.com] with the subject line "Refund Request".

Step 2: Include the following information in your email:

   - Your full name

   - Registered email address

   - Order ID or Transaction ID

   - Date of purchase

   - Product or service purchased

   - Reason for the refund request

   - Any supporting evidence (e.g., screenshots of errors, transaction receipts)

Step 3: Our team will acknowledge your request within [ACKNOWLEDGMENT TIME - e.g., 2 business days] of receiving it.

Step 4: We will review your request and communicate our decision within [REVIEW TIME - e.g., 5-7 business days] of acknowledgment.

5.2 Required Information

We reserve the right to request additional information or evidence to process your refund request. Failure to provide the requested information may result in denial of the refund.

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6. REFUND METHODS AND TIMELINES

6.1 How Refunds Are Granted

Approved refunds will be processed using the original method of payment:

a) If you paid via UPI, the refund will be credited back to the same UPI-linked bank account.

b) If you paid via credit card or debit card, the refund will be credited back to the same card.

c) If you paid via net banking, the refund will be credited back to the same bank account.

d) If you paid via wallet, the refund will be credited back to the same wallet.

e) [IF APPLICABLE: If the original payment method is unavailable, we may offer an alternative refund method such as bank transfer or store credit, at our discretion.]

6.2 Refund Processing Time

Once a refund is approved:

a) We will initiate the refund within [INITIATION TIME - e.g., 3-5 business days] of approval.

b) The time it takes for the refund to reflect in your account depends on your payment provider and may take an additional [PROCESSING TIME - e.g., 5-10 business days].

c) Total estimated time from approval to receipt: [TOTAL TIME - e.g., 7-15 business days].

Note: Refund processing times are estimates and may vary depending on your bank, payment gateway, or financial institution. Stein Technologies LLP is not responsible for delays caused by third-party payment processors.

6.3 Currency

All refunds will be processed in [CURRENCY - e.g., Indian Rupees (INR)]. If the original payment was made in a different currency, the refund amount may vary due to exchange rate fluctuations, and we shall not be responsible for any difference.

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7. PARTIAL REFUNDS

In certain circumstances, we may offer a partial refund instead of a full refund. This may apply when:

a) A portion of the service or product has already been delivered or consumed.

b) A subscription has been partially used during the current billing cycle.

c) The issue reported affects only a part of the product or service purchased.

d) [ANY OTHER PARTIAL REFUND CONDITIONS].

The partial refund amount will be calculated on a pro-rata basis or as otherwise determined by us at our sole discretion, and will be communicated to you before processing.

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8. DEFECTIVE OR FAULTY PRODUCTS

8.1 Reporting Defective Products

If you believe that a digital product or service you purchased is defective, not functioning as described, or contains errors, please report it to us within [DEFECT REPORTING WINDOW - e.g., 48 hours / 7 days] of purchase or discovery of the defect.

8.2 How to Report

Send an email to [SUPPORT EMAIL] with:

- Subject line: "Defective Product Report"

- Your full name and registered email address

- Order ID or Transaction ID

- A detailed description of the defect or issue

- Screenshots, screen recordings, or any other evidence of the defect

- Device information (device model, operating system version, app version)

8.3 Our Response

a) We will acknowledge your report within [ACKNOWLEDGMENT TIME - e.g., 24-48 hours].

b) Our technical team will investigate the reported issue.

c) If the defect is confirmed, we will, at our discretion, offer one of the following remedies:

   - Fix the defect and provide you with the corrected product or service.

   - Provide a replacement product or service of equal value.

   - Issue a full refund.

8.4 Extended Refund Window

For confirmed defective products, the standard refund window may be extended at our discretion, regardless of the time elapsed since purchase.

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9. PURCHASES THROUGH APP STORES

9.1 Google Play Store

If you made your purchase through the Google Play Store, refund requests must be made in accordance with Google's refund policies. You may request a refund through Google Play within [e.g., 48 hours] of purchase. For requests beyond this period, please contact us directly.

Google Play Refund Policy: https://support.google.com/googleplay/answer/2479637

9.2 Apple App Store

If you made your purchase through the Apple App Store, refund requests must be made through Apple in accordance with Apple's refund policies.

Apple Refund Policy: https://support.apple.com/en-in/HT204084

9.3 Direct Purchases

If you made your purchase directly through our website or app (not through an app store), refund requests should be made directly to us as described in Section 5 of this Policy.

Note: For purchases made through third-party app stores, the respective app store's refund policy will take precedence over this Policy where there is a conflict.

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10. CHARGEBACKS AND PAYMENT DISPUTES

10.1 We encourage you to contact us first at [SUPPORT EMAIL] before initiating a chargeback or payment dispute with your bank or payment provider.

10.2 If you initiate a chargeback without first contacting us, we reserve the right to:

- Suspend or terminate your account.

- Contest the chargeback with supporting evidence.

- Recover any costs or fees incurred as a result of the chargeback.

10.3 Filing fraudulent or unwarranted chargebacks is a violation of our Terms and Conditions and may result in permanent account termination and legal action.

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11. SPECIAL CONDITIONS AND EXEMPTIONS

11.1 Promotional and Discounted Purchases

Products or services purchased at a promotional or discounted price may have different refund terms. These terms will be communicated at the time of purchase. Unless otherwise stated, promotional purchases are [REFUNDABLE / NON-REFUNDABLE].

11.2 Bundle Purchases

If you purchased a bundle of products or services, refunds may be issued for the entire bundle only. Individual items within a bundle may not be eligible for separate refunds unless the specific item is defective.

11.3 Gift Purchases

Refunds for gift purchases will be credited to the original purchaser's payment method. The gift recipient is not eligible to receive a direct refund.

11.4 Beta or Early Access Products

Products or services labeled as "Beta", "Early Access", or "Preview" are provided as-is and may have limited or no refund eligibility. Any applicable terms will be communicated at the time of purchase.

11.5 Free Products and Services

Free products, services, and trial periods are not eligible for refunds as no payment was made.

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12. RESTOCKING OR PROCESSING FEES

12.1 [OPTION A: We do not charge any restocking or processing fees for approved refunds.]

12.2 [OPTION B: A processing fee of [AMOUNT or PERCENTAGE - e.g., INR 50 or 5%] may be deducted from the refund amount to cover payment gateway transaction charges. This fee will be clearly communicated before the refund is processed.]

[CHOOSE ONE OPTION AND DELETE THE OTHER]

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13. CONSUMER PROTECTION AND APPLICABLE LAWS

13.1 This Policy is designed to comply with the Consumer Protection Act, 2019 (India) and the Consumer Protection (E-Commerce) Rules, 2020, as applicable to digital products and services.

13.2 Nothing in this Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws. If any provision of this Policy is inconsistent with applicable law, the applicable law shall prevail to the extent of the inconsistency.

13.3 If you are a consumer as defined under the Consumer Protection Act, 2019, you have the right to file a complaint with the appropriate Consumer Disputes Redressal Commission if you are not satisfied with our resolution.

13.4 For any consumer-related grievances, you may also contact our Grievance Officer:

   Name: [GRIEVANCE OFFICER NAME]

   Email: [GRIEVANCE OFFICER EMAIL]

   Address: [REGISTERED OFFICE ADDRESS]

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14. CHANGES TO THIS POLICY

14.1 We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated Policy on our website.

14.2 The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent changes.

14.3 We encourage you to review this Policy periodically. Your continued use of our Services after any changes to this Policy constitutes your acceptance of the updated Policy.

14.4 For material changes that significantly affect your rights, we will endeavor to provide notice via email or within the Services.

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15. CONTACT US

If you have any questions, concerns, or requests regarding refunds or cancellations, please contact us:

Stein Technologies LLP

- Email: steintechnologies37@gmail.com

- Refund Requests: steintechnologies37@gmail.com

- Phone: 7219751367

- Address: B/, Upper Indira Nagar, Bibwewadi, Pune - 411037

- Website: https://sites.google.com/view/steintechnologies

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST

Response Time: We aim to respond to all refund-related inquiries within 5 business days.

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