Privacy Policy

Steak Away – Burgers & Steaks
Effective date: 11 October 2026 · Last updated: 11 October 2026

This Privacy Policy explains how Steak Away ("Steak Away", "we", "us" or "our") collects, uses, shares and protects your personal information when you use the Steak Away mobile application on iOS and Android (the "App") and our related online ordering services (together, the "Services"). By using the Services you agree to the practices described in this policy.

1. Information we collect

Information you give us

• Account details: your name, mobile phone number and, if you choose to provide it, your email address. We verify your phone number with a one-time password (OTP) sent by SMS or WhatsApp.

• Delivery addresses: addresses you save, their labels (for example "Home" or "Work"), delivery instructions, and the map location you pin for each address.

• Orders: the items you order, customisations, order type (delivery, takeaway or dine-in), selected branch, order notes, amounts, discounts and order history.

• Vouchers and offers: voucher serial numbers you add to your wallet, coupons you apply and their status.

• Feedback: ratings, reviews and messages you send us about an order or through customer support.

Information collected automatically

• Location: with your permission, your device's approximate or precise location while you use the App, to find nearby branches, check whether we deliver to you and pin your delivery address. We do not track your location in the background.

• Device and app information: device model, operating system and version, app version, a device identifier and a push notification token.

• Diagnostics: crash reports and error logs (for example error messages, the screen or request that failed, and technical details of that request) so we can find and fix problems.

Information we do not collect

• We do not receive or store your full card number or CVV. Card payments are handled by our payment provider (see Payments).

• We do not access your contacts, and we do not sell your personal information.

2. How we use your information

• To create and manage your account and verify your phone number.

• To take, prepare, deliver or hand over your order, calculate delivery charges, and show you the nearest branch, menu, prices and availability.

• To process payments, refunds, vouchers, coupons and cash-back offers.

• To send you order updates (for example confirmed, being prepared, out for delivery) and to contact you about your order.

• To send promotional messages and offers, where you have allowed notifications. You can turn these off at any time.

• To provide customer support and respond to your requests and feedback.

• To keep the Services secure, prevent fraud and misuse of offers, and comply with legal obligations.

• To monitor performance, fix bugs and improve the App and our menu and service.

3. How we share your information

We share personal information only as needed to provide the Services:

• Our branches and staff – To prepare and hand over your order and contact you about it.

• Delivery riders – Your name, phone number, delivery address and pin, so they can deliver your order.

• Technology provider (Lucrum ERP) – Hosts and operates our ordering system, customer accounts and order records on our behalf.

• Payment provider – Processes card and online payments securely.

• Messaging providers – Deliver OTP codes and order messages by SMS or WhatsApp.

• Google Firebase – Push notifications (Firebase Cloud Messaging) and crash reporting (Firebase Crashlytics).

• Google Maps – Displays maps and converts locations into addresses.

• Authorities – When required by law, or to protect the rights, safety and property of our customers, staff or business.

These service providers may use your information only to perform services for us. If Steak Away's business is merged, sold or reorganised, your information may be transferred as part of that transaction under this policy.

4. Device permissions

The App asks for these permissions only when a feature needs them. You can allow or deny each one, and change your choice later in your device settings.

• Location (while using the App) – Finding nearby branches, checking delivery coverage and pinning your delivery address. You can enter your address manually instead.

• Camera – Scanning the serial number printed on a Steak Away voucher. The image is read on your device to extract the serial number and is not uploaded or stored by us.

• Photos – Choosing a photo of a voucher to read its serial number, on your device only.

• Notifications – Order status updates and, if you allow it, offers.

5. Payments

You can pay by cash or by card or online payment where available. Online payments are processed by our payment provider over an encrypted connection. If you choose to save a card for faster checkout, the provider stores it securely and gives us only a token and limited details (such as card type and last four digits) to show you which card is saved. You can remove saved cards in the App.

6. Notifications

We send push notifications about your orders and, if you allow it, about offers. You can turn notifications off at any time in your device settings. Order-related SMS or WhatsApp messages may still be sent so that we can complete your order.

7. Data retention

We keep your account information while your account is active. Order and payment records may be kept for as long as needed for accounting, tax, fraud prevention and legal purposes, even after your account is closed. Diagnostic logs are kept only for as long as needed to fix issues. When information is no longer needed, we delete or anonymise it.

8. Your choices and account deletion

• Access and update: you can view and edit your profile and saved addresses in the App.

• Delete your account: go to Profile → Delete Account in the App. This deletes your account and the personal information linked to it, except records we must keep by law (see Data retention). You can also ask us to delete your account by contacting us.

• Location and camera: you can withdraw these permissions at any time in your device settings.

• Marketing: you can opt out of promotional notifications at any time.

9. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), secure storage of login credentials on your device, and restricted access to customer data. No method of transmission or storage is completely secure, but we work to protect your information and will act promptly if we become aware of a problem.

10. Children's privacy

The Services are not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

11. Tracking and advertising

We do not use your information to track you across other companies' apps or websites, and we do not share it with data brokers or advertising networks.

12. Where your data is processed

We are based in Pakistan. Some of our service providers (for example Google Firebase and Google Maps) may process data on servers outside Pakistan. When this happens, we rely on those providers' security and privacy commitments to protect your information.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above and, for significant changes, let you know in the App. Continuing to use the Services after an update means you accept the revised policy.

14. Contact us

If you have questions or requests about this policy or your personal information, please contact us:

• Steak Away

• Website: steakaway.pk

• Email: junaidfazal@steakaway.pk

• Phone: +92 322 4842222

• Address: 19A, Block E2, Gulberg III, Lahore, Pakistan

We aim to respond to privacy requests, including account deletion requests, within 30 days.