I lead a team of 6 instructional designers who collaborate across Facebook to design, build, and implement custom learning.  

Highlights include:

• Oversaw the creation of 300+ courses

• Collaborate with management to create roadmaps and course production plans

• Create and manage end-to-end workflow and oversee quality

• Manage stakeholders of complex, cross-functional projects

• Create impactful and engaging learning materials

Designed and developed on boarding, quality, device, and tools training for worldwide programs.

Key projects included:

• On boarding and topic courses for 5000+ CSMs worldwide

• Curriculum and course design for 7000+ localization vendors

• Curriculum and course design for language manager on boarding

As the first instructional designer for North American Quality Division, I initiated curriculums, workflows and course design for eLearning and F2F courses. 

Highlights include:

• Established course design process that increased customer focus and cut development time in half

• Enacted quality guidelines, training templates and brand strategy to ensure the consistent transfer of learning

• Designed competency-based curriculum for Quality Division new hires

Assisted startup to create training for service and retail teams. 

Highlights include:

• Applyed Kaizen to processes and practices for quality instruction

• Collaborating with SMEs to clarify new training materials and processes

• Created eLearning courses for LMS and articles for the knowledge hub