Effective date: 20 October 2026
Stable Shuttle by horseXperiences (“Stable Shuttle”, “we”, “us”) provides equine transport quotation and related support services. This policy explains how we handle personal information when you use the Stable Shuttle Android app, request a transport quote through our service, or contact us about a request.
For privacy questions or requests concerning your information, email info@stableshuttle.com.
Information we collect
When you request a quote, we collect the information you enter, which may include:
Your name, email address, telephone number, contact address and stable name;
The collection and destination countries and addresses, any additional stops, preferred travel date, trip type, service preference and number of horses;
Your budget preference, journey notes and any other information you choose to provide;
A document you choose to attach, such as a horse passport or other transport-related paperwork; and
A request reference generated by the app so we can identify and respond to your submission.
Please provide only information and documents relevant to your request. If a document contains information about another person, make sure you are entitled to share it with us.
The fields marked as required in the app are needed for us to assess and respond to your quote request. You can choose not to provide optional information, but doing so may affect how precisely we can prepare a quote.
How we use your information
We use quote and contact information to review your requirements, prepare and send a personalised quotation, communicate about your request, arrange transport if you decide to proceed, provide customer support, maintain appropriate business records, and address legal, insurance or dispute-related matters.
Where applicable under UK or European data protection law, our legal bases are taking steps at your request before entering a contract, performing a contract with you, complying with a legal obligation, and our legitimate interests in operating and protecting our service and responding to customers. Where consent is required for advertising technologies, we seek it separately through Google’s advertising privacy process. Agreeing to the quote-request statement in the app is not the same as consenting to personalised advertising.
We do not use the details of your horse transport request or attached documents to target ads.
Information saved on your device
The Android app can save your contact details on your device so you do not have to re-enter them for a later request. You can edit these details or use Clear saved contact details in the app’s Profile screen.
The app also keeps a local summary of up to 25 of your most recent successfully submitted requests in My Journeys. These summaries may include the route, dates, service preference, notes and the name of an attached document. The app does not store a separate copy of the document itself in that request summary. This local history is not an online account and does not provide live updates to the status of a quotation.
Clearing the app’s data or uninstalling it removes information stored by the app on that device. Clearing local information does not delete a request already sent to our team. To ask about correction or deletion of a submitted request, contact us at info@stableshuttle.com.
Sending your request and service providers
The Android app sends quote requests and any selected attachment securely to our quote service at stableshuttle.com. Our website hosting, quote-processing and transactional email providers, including Resend for service emails, may process information on our behalf to deliver the request, send a confirmation and enable our team to reply.
Requests for prices from other transport providers
We may contact selected independent equine transport providers to request indicative prices for a proposed journey. For this purpose, we provide only general origin and destination areas and non-identifying journey requirements, such as an approximate travel date, the number of horses and the type of service needed. We do not share customers’ names, contact details, exact addresses, attached documents or other identifying information with these transport providers.
We may disclose information where required by law or where necessary to establish, exercise or defend legal claims. We do not sell your quote information or attached documents.
Advertising in the Android app
The Android app includes the Google AdMob advertising SDK. After we successfully receive a quote request, an interstitial advertisement may appear before the confirmation screen. An advertisement is not guaranteed on every request; if one is unavailable, you can continue without it. Advertising does not change the quotation you receive.
The AdMob SDK may automatically collect and share technical information for advertising, measurement and fraud prevention. According to Google, this can include your IP address (which may indicate an approximate location), interactions with the app or ads, diagnostic information, and device identifiers such as the Android advertising ID and app set ID. The information processed can depend on your device, location, privacy choices and Google’s services. We do not intentionally send form answers, horse details or attachments to AdMob for ad targeting.
The app uses Google’s User Messaging Platform to check whether an advertising privacy message or choice is required and requests ads only when that platform reports that ads may be requested. Where required, you can revisit advertising choices through Profile → Ad privacy choices in the app. You may also reset or delete your Android advertising ID using your device settings. Google explains how it uses information from apps that use its services at:
https://policies.google.com/technologies/partner-sites
Website and service logs
When you access our website or quote service, the hosting and security systems involved may receive technical information such as your IP address, device or browser details, the time of access and service logs. We use this information to deliver, protect and troubleshoot the service. If we introduce additional website analytics or non-essential tracking, we will update this notice and provide any choices required by law.
How long we keep information
Contact details and request summaries saved within the Android app remain on your device until you change or clear them, clear the app’s data, or uninstall the app, subject to the app’s limit of 25 recent request summaries.
Requests received by our team, attachments, emails and related records are kept only for as long as reasonably necessary to respond, provide any service you order, maintain appropriate business records, meet applicable legal or insurance requirements, and resolve disputes. The period can differ depending on whether a request leads to a booking and whether a legal retention obligation applies. We delete or anonymise information when it is no longer needed for these purposes, subject to applicable requirements.
International transfers
Some service providers, including Google and providers of hosting or transactional email, may process information in countries other than your own. Where data protection law requires safeguards for an international transfer, we use an applicable adequacy decision or appropriate contractual safeguards. Contact us if you would like more information about a transfer relevant to your request.
Security
We use measures intended to protect information, including encrypted network connections for app submissions and access controls for information received by our team. No method of transmission or storage is completely risk-free.
Your rights
Depending on the law that applies to you, you may have the right to request access to, correction or deletion of your personal information; restriction of or objection to certain processing; and a portable copy of information you provided. Where processing relies on consent, you may withdraw that consent without affecting processing that was lawful before withdrawal.
To exercise a right, contact info@stableshuttle.com. We may need to verify your identity before acting on a request, and some information may need to be retained where the law permits or requires it. You may also complain to the data protection authority responsible for your location, such as the Portuguese Data Protection Authority (CNPD) or the UK Information Commissioner’s Office (ICO), where applicable.
Children
The service is intended for people arranging equine transport and is not directed at children. If you believe a child has provided personal information to us without appropriate authority, please contact us so we can review it.
Third-party links and changes to this policy
Links to third-party websites and services are governed by their own privacy notices. We may update this policy when our service, providers or legal obligations change. We will publish the updated version here with a new effective date.
Privacy contact: info@stableshuttle.com