Today’s Happy in 60 Objections video is also an important part of Building Rapport 

Today’s Happy in 60 video is Part 2 of Wowing Customers (Part 1 was shared last week).  

-Recognize emotions to understand and feel what the customer is experiencing

• T-tell

• E- explain

• D - describe

• Listen for specific details from the customer

• Repeat important pieces of the discussion

• Use simple gestures: nod, make eye contact, summarize

"By now most of you would completed the My Power Spirit Training and some of you would have also completed the Spirit Customer Engagement training sessions.  In keeping with our commitment to continuously refresh you and your teams with these new skills and behaviours we have created the Happy in 60 series of videos that highlights all that we learned in these training sessions.  Look out for weekly videos that we will share via email. Then discuss and practice these skills with your teams each week." - Deirdre Stuart - 4th September, 2023