Work Experience

Amber Energy (2016-2018)

Business Systems and UX Analyst

Responsibilities:

• Design data architectures using Visualforce, Apex and SQL within Salesforce to satisfy data input and output needs specific to each of cross functional teams in an agile environment.

• Develop automations on Salesforce using Apex and Visualforce to enable effort and time efficiency companywide

• Set up data backup and recovery systems to preserve data security and integrity

• Develop algorithms in NumPy and Salesforce apex to ensure integrity of data on Salesforce

• Generate reports and dashboards on Salesforce and Excel that meet the needs of the senior management teams

• Generate change-sets in sandbox environments to enable smooth releases of new system developments in Salesforce

• Work with cross-functional teams and conduct requirement elicitation to record user stories relating to Salesforce technology enhancements

• Drive brainstorming sessions with developer teams and stakeholders to identify solutions and deduce user acceptance criteria to identified user stories

• Design UI wireframes/prototypes using Balsamiq, Adobe Creative Suite and sandbox environments

• Conduct usability evaluations with end users in regard to effectiveness, efficiency and satisfaction

• Develop new features and enhance automation using workflow rules, process builder, apex, JavaScript and visual force technologies

• Create data flow diagrams and process flow diagrams to allow for better understanding of the system

• Develop deep and detailed understanding of business processes and procedures to facilitate the best user experience when

 introducing system within the organisation.

RNIB Cymru (2015-2016)

IT Job Search Assistant

Responsibilities: 

• Assisting visually impaired clients to navigate through the internet and identify jobs of interest.

• Helping clients upload CVs and completing job applications.

• Motivating, encouraging and mentoring clients in order to improve their esteem and confidence whilst applying for jobs.

• Monitoring and keeping track of client job applications

Kidney Research Cardiff (2014-2015)

Retail Assistant

Responsibilities:

• Processing customer sales transactions.

• Producing daily and weekly financial statements.

• Stock rotation and replenishment.

• Planning fundraising activities and giving presentations to schools to raise awareness of the organisation.