Welcome to SRCE's Grievance Redressal Portal
The grievance redressal system of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the organization. It helps the organization to deliver quality service to the public and other stakeholders in a hassle free manner and in eliminating the cause of grievances.
This portal is intended to undertake the processes of attending to the grievances put forward by the students, faculty and stake holders. The complainants can submit their grievances along with correct contact details during the submission, and a unique file identification number will be assigned.
Functions of the Committee:
To adhere the standard arbitration procedures of the college and those of AICTE Act 1987(52 of 1987) and AICTE (Establishment of Mechanism for Grievance Redressal) Regulations, 2012 other such enactments of the AICTE from time to time
To receive appeals, through online submissions and send acknowledgement to the complainant
To identify the gravity of the appeal into academic, administrative and discipline-oriented
To form a sub-committee among them to initiate the redressal operation within 3 days
To ascertain the individuals to be involved in the enquiry and shall take appropriate action as deem fit and dispose the redress of grievance
To escalate to higher authorities, if the complaint is not resolved and closed within 30 days