PRS

• Preparation of first reservation chart.

• Dual accountal for refund on single PRS ticket and mismatch in Balance Sheet.

• Introduction of Vande Bharat Sleeper Express and Amrit Bharat II Express with rationalized refund provision.

• Allowing change of boarding point upto second chart preparation.

• Joint Procedure Order by Commercial Department & Security Department on PRS Queue Management.

• Preparation of first reservation chart

• Modification in Tatkal Scheme.

• Timing of preparation of first reservation chart.

• Modification in Tatkal Scheme.

• Preparation of first reservation charts.

• Modification in Tatkal scheme.

• Providing reserved accommodation in LSLRD coaches of fully reserved trains.

• Preparation of first reservation charts for trains leaving in morning hours.

• Rationalization of time limit for collection of refund of fare on tickets cancelled through 139 or IRCTC.

• Preparation of first reservation charts for trains leaving in morning hours.

• Time limit for Advance Reservation.

• Timely provision of coach guidance for preparation of chart to avoid discrepancies.

• Submission of PRS ROPD.

• Ticket booking with boarding point other than journey station.

• Instructions to reservation staff while making reservation on manual pass. 

• Rationalization of time limit for collection of refund of fare on tickets ARN 7 OF 2024.

• Discontinuation of printing of reservation charts.

• Enabling of current reservation facility at UTS refund counters.

• Transfer/Creation/Deletion of UTS and PRS IDs.

• Rationalization of time limit for collection of refund of fare on tickets cancelled through 139 or through IRCTC.

• Discontinuation of journey due to dislocation of train service.

• Automatic refund of difference of fare for e-ticket passengers in case lower class accommodation is provided during preparation of first chart.

• Fare of Vistadome coaches when attached in Tejas and Gatiman trains (ARN-17 CHG-2023)

• Rationalization of time limit for collection of refund of fare on tickets cancelled through 139 or through IRCTC(ARN 16 of 23)

• Misuse of reserved tickets booked under Tatkal & Senior Citizen.

• Discontinuation of feeding random number for cancellation of PRS Tickets.

• Course of action to be adopted during seizing of tickets after receipt of memo from RPF.

• Reservation on Railway Pass and PTO.

• Travel entitlement on Passes/PTOs integrated with Class & Booking Codes issued by Commercial Directorate.

• Withdrawal of provision of capturing of destination address during booking.

• Booking of ticket by giving full name. 

• Withdrawn of relaxation in time limit for cancellation of passenger tickets and refund of fare. 

• Fare for Children 

• PRS counter ticket cancellation through IRCTC or 138 

• Charges for PNR Verification 

 1.Application to be addressed for Verification of PNR

• Booking of vouchers, military warrants and police/Para military warrants. 

• Procedure for changing Thin Client IP Address 

• BREEZE Innovations pvt. Ltd. Escalation matrix ( New thin clients, monitor and keyboards)  

• Extension of time limit beyond six months for cancellation of PRS counter tickets.

• Booking and Coach CODE of different classes

• Some important contact numbers 

• Withdrawn of concession 

• System Improvement for ROPD checks at PRS offices. 

• Discounted fare in Shatabdi trains from Ahmedabad to Vadodara  

• Fare structure of Festival/Holiday specials/Clone trains when Humsafar/Mahamana rake is utilized.