FAQ

Standard (FREE for orders R500 or more) R70

Weekend R150

Same Day R200

Delivery outside of Johannesburg will be charged at R8 per kilometer

Credit & Debit Card

Maestro & Visa Electron

PayFast: EFT with PayFast enables you to make instant EFT payments that clear immediately. FNB, Nedbank, Standard Bank & Investec are supported.

COD (Cash on Delivery): Offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. Only cash payments are accepted. No card or digital payment facilities are available at this time.

Standard Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Takealot itself and from Third Party Sellers. Please note that eBooks and Online Course Codes are dealt with separately in section 5 below.

Certain parts of this Policy do not apply to Unboxed Deals, reconditioned products or used products, and this is indicated in the relevant sections below. Unboxed Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.

This Policy forms part of the Takealot Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

• package your products safely and securely for protection during transit;

• clearly mark your return reference number on the outside of the parcel; and

• include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Unwanted products

You can return an unwanted product to us at no charge, provided:

• it is undamaged and unused, with the original labels and stickers still attached;

• save in relation to Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples;

• it is not missing any accessories or parts;

• you log a return on the Website within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective; and

• it is not one of the products listed below.

Changed your mind?

Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:

• a digital product such as an eBook, electronic voucher, gaming code or other digital download;

• an audio or video recording or computer software that has been unsealed;

• a newspaper, periodical or magazine;

• a foodstuff, beverage or other product intended for everyday consumption;

• a nursing or maternity product, an infant bottle, infant feeding product or bottle accessory that has been unsealed, including (but not limited to) breast pumps, bottles, teats, soothers/pacifiers, formula, maternity underwear, nappies and wipes;

• a beauty product or fragrance which has been used;

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Want to exchange?

Products can be exchanged for a different variation, provided that such variation is available. An Unboxed Deal, reconditioned product or used product can only be exchanged for a variation of the same Unboxed Deal, reconditioned product or used product, if such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

We are entitled to inspect the product to validate your return. Please refer to our FAQs for some advice on making sure that your product is returnable under this section.

1. Introduction

1.

These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of

Goods, and the use of the Website.

2.

These Terms and Conditions are binding and enforceable against

every person that accesses or uses this Website (“you”,

“your” or “user”), including without limitation each user who

registers as contemplated below (“registered

user”). By using the Website and by clicking on the

“Register Now” button on the Website, as may be applicable, you acknowledge

that you have read and agree to be bound by these Terms and Conditions.

3.

The Website enables you to shop online for an extensive range of

goods

4.

SPLASH allows third party sellers to list and sell their Goods

on the Website (each a “Third

Party Seller”). SPLASH will

indicate on relevant product pages and checkout pages when Goods are for sale

by a Third Party Seller. Certain terms in these Terms and Conditions only apply

to purchases from Third Party Sellers, and others only apply to purchases from SPLASH.

This will be made clear in the relevant clause.

2.

Important Notice

1.

These Terms and Conditions apply to users who are consumers for

purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

2.

These Terms and Conditions contain

provisions that appear in similar text and style to this clause and which -

1.

may limit the risk or liability of SPLASH

or a third party; and/or

2.

may create risk or liability for the

user; and/or

3.

may compel the user to indemnify SPLASH

or a third party; and/or

4.

serves as an acknowledgement, by the

user, of a fact.

3.

Your attention is drawn to these

Terms and Conditions because they are important and should be carefully noted.

4.

If there is any provision in these Terms and Conditions that you

do not understand, it is your responsibility to ask SPLASH to explain it to you

before you accept the Terms and Conditions or continue using the Website.

5.

Nothing in these Terms and Conditions is intended or must be

understood to unlawfully restrict, limit or avoid any right or obligation, as

the case may be, created for either you or SPLASH in terms of the CPA.

6.

SPLASH permits the use of this Website subject to the Terms and

Conditions. By using this Website in any way, you shall be deemed to have

accepted all the Terms and Conditions unconditionally. You must not use this

Website if you do not agree to the Terms and Conditions.

3.

Returns

1.

Please refer to our Returns Policy for more information about

returning products (and related refunds, replacements or repairs). The

Returns Policy is incorporated by reference (which means that it forms part of

these Terms and Conditions).

4.

Registration and use of the website

1.

Only registered users may order Goods on the Website.

2.

To register as a user, you must provide a unique username and

password and provide certain information and personal details to SPLASH. You

will need to use your unique username and password to access the Website in

order to purchase Goods.

3.

You agree and warrant that your username and password shall:

1.

be used for personal use only; and

2.

not be disclosed by you to any third party.

4.

For security purposes you agree to enter the correct username

and password whenever ordering Goods, failing which you will be denied access.

5.

You agree that, once the correct

username and password relating to your account have been entered, irrespective

of whether the use of the username and password is unauthorised or fraudulent,

you will be liable for payment of such order, save where the order is cancelled

by you in accordance with these Terms and Conditions.

6.

You agree to notify SPLASH immediately upon becoming aware of or

reasonably suspecting any unauthorised access to or use of your username and

password and to take steps to mitigate any resultant loss or harm.

7.

By using the Website you warrant that

you are 18 (eighteen) years of age or older and of full legal capacity. If you

are under the age of 18 (eighteen) or if you are not legally permitted to enter

into a binding agreement, then you may use the Website only with the

involvement and supervision of your parent or legal guardian. If your parent or

legal guardian supervises you and gives his/her consent, then such person

agrees to be bound to these Terms and Conditions and to be liable and

responsible for you and all your obligations under these Terms and Conditions.

8.

You agree that you will not in any way use any device, software

or other instrument to interfere or attempt to interfere with the proper

working of the Website. In addition, you agree that you will not in any way use

any robot, spider, other automatic device, or manual process to monitor, copy,

distribute or modify the Website or the information contained herein, without

the prior written consent from an authorised SPLASH representative (such

consent is deemed given for standard search engine technology employed by

Internet search websites to direct Internet users to this Website).

9.

You may not use the Website to distribute material which is

defamatory, offensive, contains or amounts to hate speech or is otherwise

unlawful.

10.

You may not in any way display, publish, copy, print, post or

otherwise use the Website and/or the information contained therein without the

express prior written consent of an authorised SPLASH representative.

5.

Conclusion of sales and availability

of stock

1.

Registered users may place orders for Goods, which SPLASH or the

Third Party Seller may accept or reject. Whether or not SPLASH or the Third

Party Seller accepts an order depends on the availability of Goods, correctness

of the information relating to the Goods (including without limitation the

price) and receipt of payment or payment authorisation by SPLASH for the Goods.

2.

NOTE: SPLASH or the Third Party

Seller will indicate the acceptance of your order by delivering the Goods to

you or allowing you to collect them, and only at that point will an agreement

of sale between you and SPLASH or the Third Party Seller come into effect (the

“Sale”).

This is regardless of any communication from SPLASH stating that your order or

payment has been confirmed. SPLASH will indicate the rejection of your order

(by SPLASH itself or the Third Party Seller) by cancelling it and, as soon as

possible thereafter, refunding you for any amount already paid.

3.

Prior to delivery or your collection of the Goods, you may

cancel an order at any time provided you do so before receiving a dispatch or

delivery notice. After delivery or your collection of the Goods, you may return

the Goods only in accordance with the Returns Policy.

4.

Placing Goods in a wishlist or shopping basket without

completing the purchase cycle does not constitute an order for such Goods, and

as such, Goods may be removed from the shopping basket if stock is no

longer available or the price thereof might change without notice to you. You

cannot hold SPLASH or the Third Party Seller liable if such Goods are not

available or are not available at the particular price when you complete or

attempt to complete the purchase cycle at a later stage.

5.

You acknowledge that stock of all

Goods on offer is limited and that pricing may change at any time without

notice to you. In the case of Goods for sale by SPLASH, SPLASH will take all

reasonable efforts to monitor stock levels and ensure that when stock is no longer

available, that offers thereof are discontinued on the Website. However, we

cannot guarantee the availability of stock. When Goods are no longer available

after you have placed an order, SPLASH will notify you and you will be entitled

to a refund of any amount already paid by you for such Goods.

6.

In the case of Goods for sale by a

Third Party Seller, SPLASH relies on inventory information supplied by the

relevant Third Party Seller and SPLASH accordingly bears no liability for any

inaccuracies in the information supplied to it. Consequently, should you order any Goods from a Third Party

Seller which are in fact sold-out, any resulting dispute should be resolved

between you and the relevant Third Party Seller, your respective rights and

obligations being as set out in these Terms and Conditions.

8.

Certain Goods may not be purchased for re-sale. Should we

suspect that any such Goods are being purchased for sale, we are entitled to

cancel your order immediately on notice to you.

9.

Please see details relating to Pre-orders in our FAQ’s:

Pre-Order, which are incorporated by reference.

6.

Payment

1.

We are committed to providing secure online payment facilities.

All transactions are encrypted using appropriate encryption technology.

2.

Whether the Goods are for sale by SPLASH or a Third Party

Seller, payment may be made for Goods via the following methods (depending on

its availability and/or your eligibility to use such a method) -

1.

debit card; where payment is made by debit card, we may require

additional information in order to authorise and/or verify the validity of

payment. In such cases we are entitled to withhold delivery until such time as

the additional information is received by us and authorisation is obtained by

us for the amounts. If we do not receive authorisation your order for the Goods

will be cancelled. You warrant

that you are fully authorised to use the debit card supplied for purposes of

paying the Goods. You also warrant that your debit card has sufficient

available funds to cover all the costs incurred as a result of the services used on the Website;

2.

credit card: where payment is made by credit card, we may

require additional information in order to authorise and/or verify the validity

of payment. In such cases we are entitled to withhold delivery until such time

as the additional information is received by us and authorisation is obtained

by us for the amounts. If we do not receive authorisation your order for the

Goods will be cancelled. You

warrant that you are fully authorised to use the credit card supplied for

purposes of paying the Goods. You also warrant that your credit card has

sufficient available funds to cover all the costs incurred as a result of the

services used on the Website;

3.

direct bank deposit or electronic funds transfer: if you pay via

direct bank deposit or electronic funds transfer, payment must be made within 5

(five) days of placing your order. SPLASH will not accept your order if payment

has not been received;

4.

Instant EFT;

5.

cash on delivery (except where any of our exclusions apply, as listed in our FAQ); by selecting this option, you undertake to ensure that you

have the exact cash on hand at the time of delivery.

6. MasterPass;

7.

The above payment options are explained in more detail in our

Frequently Asked Questions (“FAQ”): Payment, which are incorporated by reference.

4.

You may contact us via our Help page

to obtain a full record of your payment. We will also send you email

communications about your order and payment.

5.

Once you have selected your payment method (save for cash on

delivery or direct bank deposit), you will be directed to a link to a secure

site for payment of the applicable purchase price for the Goods.

7.

Delivery of goods

1.

SPLASH offers 2 (two) methods of delivery of Goods to you. You

may elect delivery via:

1.

courier; or

2.

self-collection.

2.

For more information about delivery, please see our FAQs: Shipping and Delivery, which are incorporated into these Terms by reference. Our

delivery charges are subject to change at any time, without prior notice to

you, so please check the FAQs for the most up-to-date information. You will see

the applicable delivery charges in your cart when you check out.

3.

Where it accepts your order, SPLASH or the Third Party Seller

will deliver the Goods to you as soon as reasonably possible, but no later than

30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify

you if we are unable to deliver the Goods during the Delivery Period. You may

then, within 7 (seven) days of receiving such notification elect whether or not

to cancel your order for the Goods. If you elect to cancel your order, we will

reimburse you for the purchase price.

4.

SPLASH’s obligation to deliver a product to you is fulfilled

when we deliver the product to the physical address nominated by you for

delivery of the order. SPLASH is

not responsible for any loss or unauthorised use of a product, after it has

delivered the product to the physical address nominated by you.

8.

Errors

1.

We shall take all reasonable efforts

to accurately reflect the description, availability, purchase price and

delivery charges of Goods on the Website. However, should there be any errors

of whatsoever nature on the Website (which are not due to our gross

negligence), we shall not be liable for any loss, claim or expense relating to

a transaction based on any error, save – in the case of any incorrect purchase

price – to the extent of refunding you for any amount already paid, or

otherwise as set out in the Returns Policy.

2.

SPLASH shall not be bound by any incorrect information regarding

our Goods displayed on any third party websites.

9.

Gift Vouchers & Coupons

1.

SPLASH may from time to time make physical or electronic gift

vouchers (“Gift Vouchers”) and promotional coupons or discounts (“Coupons”)

available for use on the Website towards the purchase of SPLASH Goods. Gift

Vouchers and Coupons can only be redeemed while they are valid and their expiry

dates cannot be extended. More specifically:

2.

Deals and other discounted Goods

1.

From time to time, we may offer certain Goods at discounted

prices as part of a Daily Deal, App Only Deal, Bundle Deal or any other

temporary deal which are explained below (each a “Deal”).

These will be subject to certain conditions (as set out in these Terms and/or

the Website), which define the scope of the Deal. If you buy a product within the scope of a Deal, you will pay the discounted price for that

product (the “Deal Price”).

2.

However, if you buy a product in a manner that falls outside of the scope of a Deal, then you will pay the then current (non-Deal)

selling price on the Website (the “Normal

Price”), for each product that

falls outside the scope of the Deal.

3.

For example: if you buy more than one product in a Daily Deal,

you will pay the Deal Price for the first product, but the Normal Price for all

products thereafter. Alternatively, if you buy a product in combination with

any other products that together do not constitute a Bundle Deal, you will pay

the Normal Price for all such products falling outside the scope of the

relevant Deal.

4.

Daily Deals

1.

At our discretion, Daily Deals (“Deals”)

are available daily from 7am – 23:59pm on week days and from 9am – 23:59pm on

weekends. In addition, please note that Daily Deals have a stock limit and may

expire earlier if stock runs out.

2.

Daily Deals quantities are limited and as such, after a Daily

Deal is sold out, those particular Goods may be available on the Website at

their normal selling prices (but no longer as a Daily Deal).

3.

We do not guarantee a specific saving. The extent of the Daily

Deal or discount is at the sole discretion of SPLASH.

4.

Only one of each Daily Deal may be purchased per customer.

5.

Adding a Daily Deal to your cart, or completing your order for a

Daily Deal without paying for it, does not reserve the item for you. SPLASH

must receive payment from you within 24 hours of you placing your order for a

Daily Deal, otherwise we will cancel your order.

6.

SPLASH will reserve stock for customers in the order in which it

receives payment. Therefore if you pay via EFT, you might not get your item

because SPLASH may only receive payment from you a few days later, and in the

meantime the Daily Deal might sell out to customers paying immediately.

7.

The List Price shown in respect of Daily Deals and other

discounted Goods is the recommended retail price suggested to us by the

supplier of the relevant product. Where the supplier has not provided a

recommended retail price, an estimate may be provided. Where a product is

offered for sale by a Third Party Seller, the List Price may be provided by the

Third Party Seller.

8.

By purchasing any Daily Deal, you are

also automatically opting in for our Daily Deals daily newsletter as well as our

general newsletter (you may opt-out of these newsletters at any time). Opting

out of these newsletters after purchase will not affect the value of the Goods

purchased.

5.

Bundle Deals

1.

We may from time to time offer bundle deals for sale under the

Bundle Deals tab on the Website (“Bundle Deals“). Each Bundle Deal will consist of two or more

products that either we or you (as provided on the Website) have combined

together in a single bundle.

2.

Any saving or discount resulting from purchasing a Bundle Deal

instead of its component products separately may be applied to any of the

component products individually in our sole discretion. The actual purchase

price (after applying any applicable saving or discount) of each component

product will be communicated to you upon checkout and reflected in your order

history. This is relevant to the amount that would be refunded to you, if you

were to return any product in a Bundle Deal for a refund, in accordance with

our Returns Policy.

3.

A Bundle Deal should be distinguished from a pre-packed bundle

compiled by our supplier and supplied to us as a single unit (“Pre-packed Bundles“). Any saving or discount in respect of a

Pre-packed Bundle will be applied only to the total bundle price and not to the

prices of the individual component products. Please refer to our Returns Policy

for information about returning a Pre-packed Bundle.