When is the pool open? See the Current Pool Operation Status report above.
Pools and water facilities are subject to closure in certain weather conditions, particularly lightning. If the staff inform you that the pool is closing for lightning, please gather your belongings and exit the pool deck. Items left behind may be damaged by rain or lightning and may be turned in to lost and found.
When is the waterslide open? See the Current Pool Operation Status report above.
The flag at the top of the tower indicates the slide's status. If the RED flag is posted, the slide is closed. When the GREEN flag is posted, the slide is open!
What are the waterslide rules?
All riders must be wearing resort bands. If you're not wearing a resort band, you will be sent back to get your band.
Single riders only, no tandem rides. This includes small children or children with parents.
Ride feet-forward, face-forward. Do not attempt to turn yourself in the slide.
Follow all instructions from the ride attendant.
The slide may close at any time for weather or any safety cause as determined by the staff.
Because your health and safety remain our top priority, sanitizing wipes are provided for your convenience while visiting the pool. Sanitizing Stations are located under the AED at the pool restrooms at both pools.
I was given wristbands, do I really need them? Yes! Wristbands/resort bands must be worn at all times while on resort property. Everyone in your party must be wearing a wristband/resort band while on property, to include the pool area.
Dressing up and leaving property? We're happy to replace the band when you return your cut band to the front desk! If you have lost or broken a resort band, you may go to the front desk to obtain a replacement.
Where do I pick up pool towels? Club rules require members to provide their own towels for use at the pools and beach.
Can I bring my own Pool floats? Our pool rules state that no floats of any kind are permitted in the pools. The lone exception is 'water wings' and similar devices for young children in order to maintain balance. Personal tubes are not permitted for use in the lazy river. Please use only one tube per person when visiting the lazy river to assure that there are enough tubes available for all guests who wish to use the amenity.
I want to carry in my own food and beverages, is that okay? Personal size coolers only may be brought into the pool deck. Food and beverages are available for purchase at the Tiki Bar at the Main Pool. Larger coolers should be stored in your villa or vehicle, please do not leave them outside the pool gates where other people can help themselves.
Coolers found outside the gates may have a courtesy notice inserted explaining the need to return the cooler to a villa or vehicle. Coolers unmoved after 1 hour will be taken to the front desk for storage.
I like to enjoy a beverage while I'm in the pool, is that okay? Local health code for commercial pools prohibits food or drink in the pool or on the wet deck. No items may be left near the edge of the water, or in any walkway where it might become a tripping hazard.
Note: It is hazardous to consume alcohol before or while using a hot tub.
Where is the smoking area? Both of our pools are smoke-free. Smokers will need to exit the pool deck to smoke.
The Signature Pool is 'The Quiet Pool,' and is available to all guests. Located at Building Three is our Signature Pool. This pool is intended as a quiet “oasis” pool. All guests and all ages are welcome at The Quiet Pool, we ask only that everyone observe a few basic guidelines to assure the most pleasant experience. As with all of our facilities, anyone under the age of 12 years must be accompanied by an adult, such as a family member, guardian or babysitter. Personal conduct must be such that the safety of self and others is preserved. As this is the quiet pool, there is no throwing balls or other items. Rough play and intentional splashing is not permitted. Electronic audio devices are permitted to be played through ear buds/earphones & kept at a low volume.
I have excellent taste in music, can I set up my loudspeaker at the pool so everyone can enjoy my selections? Please don't bring any speakers to the pools. We have a PA system that plays music at the pool decks all day. If you bring a speaker to the pool, you will be asked to remove it.
