Q1. How do I refer my friends

-: You can earn up to 500 Coins by referring your friends to install F-App in their android devices. To refer your friend, click on "Refer and Earn" option in the menu, send the unique code to your friend using WhatsApp or any other text messaging app You will earn the referral bonus as soon as your friend completes his first tasks.


Q2. I signed up using a referral code but did not receive the referral bonus.

-: The referral bonus is credited once you successfully complete the first tasks. The reward will be credited for both the offer and for using the referral code.


Q3. I referred my friends but did not receive the referral reward.

-: The referral bonus is credited once your friend successfully completes his first tasks. The bonus shall be credited into his as well as your wallet thereafter.


Q4. I have downloaded an app but did not get any reward.

-: You have not got reward for the offer due to any of the following reasons -

  • If the app was already installed on the device in the past.

  • No Internet connectivity

  • Delay in response from the advertiser end.

  • Non completion of the instructions mentioned in the offer details.


Q5: Coins has been debited from my wallet but Redeem failed.

-: Don't worry, your money is safe with us. If your number was not recharged, the money shall be credited back into your F-APP Wallet within 3 Business Days. If not, contact us.


Q6: How do I redeem the money I've earned?

-: You can transfer your hard earned rewards into your FREE FIRE wallet & Google Play Redeem code, it's up to you.


Q7. What maximum Coins can be redeemed at a time?

-: You can redeem up to 20000 Coins in one transaction.


Q8. What is the maximum Coins we can keep in our F-APP Wallet?

-: There is no limit in the amount of Coins you can keep in your wallet. Keep as much as you can earn. Simple, isn't it.


Q9. I've factory reset my phone. Now I can't login into my account. All my money is lost. What do I do?

-: You can't login into your account using old credentials after factory reset. We won't be able to transfer the money from your old account to your new account that you have lost due to factory resetting your phone.


Q10. How much money can be earned from watching videos?

-: Earning rewards by watching video is totally up to you. The more you watch the more you earn.


Q11. The rewards I earn from watching video vary every time?

-: Rewards are operated from our end on the probability basis, that's why they vary every time.


Q12. I did not receive my reward for watching the video?

-: Sometimes because of slow network connectivity, you will receive your rewards with some delay, but rest assured you will receive them eventually. So keep watching.