What makes HelpSpot the perfect help desk is that it provides your team with the tools it needs to organize and simplify your ticketing management system on an easy-to-use portal, at a low cost to you. Our software is easy to install, and, more importantly, it puts you in complete control of the storage of your data.
Our fully customizable solution is the perfect help desk software for healthcare facilities looking to maintain HIPAA compliance or any other regulated organization because it can be designed to meet any regulatory standard needs.
Spiceworks Help Desk On Premise Download
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However, as an IT service management software (ITSM), ManageEngine is not an ideal on-premise help desk alternative for Spiceworks because its standard package lacks many of the features other support desks like HelpSpot and osTicket offer that organize emails and improve customer relationships.
HelpSpot is a great on-premise help desk alternative for Spiceworks because it provides instant assistance to your email management, while giving you the flexibility and control over your most important data.
And, our help desk is affordable because you pay per seat. Unlike other help desks that use tier pricing models, HelpSpot allows you to add agents as you go at a flat rate ($11/agent/month). HelpSpot was created to scale with your business. So your company is big or small, our software has you covered.
LIke many "cloud upgrades," it's actually a downgrade. As for the Helpdesk appliance, that hasn't received updates in over a year and part of the announcement about the on-premise version was that the appliance version wasn't going to be receiving more updates.
Same as above. We have been VERY happy with the OP helpdesk, and are probably not going to use the cloud version, due to the limitations and lack of features we have become used to. RATS! that's what I say!
VERY disappointed. I've been with Spiceworks for over 10 years and now I have to leave. There is no way I'm going to put the details of our secure network on a cloud server. I will still try to keep with the community but helpdesk and inventory management will be scrapped.
As for the definition of "suitable", I listed in my comment some of the features I would miss most if reverting back to a purely help desk/ticketing system. For me anything providing help desk ticketing and those listed features is suitable for my needs. Are my needs the same as everyone else? No, obviously not. Will I have requirements/desired features in common with some portion of individuals on this thread? Highly likely.
Very interesting thread - thx. I need to move our operations to a helpdesk that supports MFA as a bare minimum. Becoming a critical item on security audits. Spiceworks HD doesn't have this. My suspicion that the cloud version isn't as feature rich esp. around reports is backed up by this thread so I suspect my client will look elsewhere :-(
Another favorite established in the early 2000s, JitBit is a well-rounded, relatively affordable help desk software alternative to consider. Its impressive features and website contain helpful information about services and how it stacks up against popular competitors like Zendesk.
So, as the name suggests, Spiceworks Cloud is a cloud-based service desk solution that aims to deliver a set of tools that will help you manage technology (both software and hardware) using your browser. The tool does not require any kind of installation nor maintenance as everything is done remotely. Currently, the cloud version is not a direct upgrade nor a substitute but rather a side project that is being developed.
We have recently migrated our on-premise Spiceworks Helpdesk Ticketing System onto the cloud. Reason being, we were running low on resources on our local server as we had other IT services on the same server so the only solution was to move the IT Helpdesk System to another server.
With Spiceworks on-premise version reaching its EOL, it is only fitting we had to migrate onto the Cloud. You can follow the step-by-step guide from the Spiceworks community to do so if you have Spiceworks Helpdesk for your organization ( -migrating-from-desktop-help-desk-to-cloud-help-desk).
The facinating thing about this migration was the integration of Microsoft Power Business Intelligence (Power BI) into the Spiceworks Helpdesk Cloud. The above image was a report I generated using the Spiceworks template also available on the spiceworks community ( -desk-cloud-edition/docs/reporting).
When you navigate to the reports tab on the Spiceworks Helpdesk Cloud dashboard, you will see the Microsoft Power BI logo at the top of the reports. First you will need to download and install the Microsoft Power BI software from the official Microsoft website, then you will download the Spiceworks BI template and the Cloud helpdesk data connector. Follow the guide to setup from the link above.
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Many IT teams use Spiceworks helpdesk because it's an excellent free solution that reduces the need to track assets and support requests manually. As a software tool, it offers free tools that help teams manage their network and support ticketing.
For their On-Premise and self-hosted software fans, this change marked a new period of uncertainty for the future of On-Premise software with Spiceworks helpdesk. The primary suggestion for Spiceworks users is to eventually migrate to Spiceworks Cloud Helpdesk, although they acknowledge has a reduced level of functionality from their On-Premise asset management software that won't be replaced in the Spiceworks Cloud Helpdesk. Alternatively, the remaining Spiceworks On-Premise system, Helpdesk Server, is available but is receiving minimal development efforts in favor of the Spiceworks Cloud Helpdesk system. And for many Spiceworks helpdesk lovers, these options don't give an adequate solution!
Our On-Premise, self-hosted deployment option (alternative to Spiceworks Desktop) provides an added layer of data security and control as you can run your PHP-powered helpdesk on your choice of server infrastructure. The new On-Premise controller makes helpdesk management flexible and simple for your Sysadmins while never compromising on power.
Moving to a Cloud-based system isn't always an option for many organizations, for example, companies that deal with highly sensitive personal, financial, or medical information. This makes it imperative that you select a helpdesk or ticketing system that can provide a secure and compliant environment and allows you to operate in line with any laws and regulations in your field. And even for those not limited by compliance measures, a platform that can guarantee a secure ticketing environment is still incredibly important.
Deskpro helpdesk software is robust, full featured and doesn't break the bank. We provide all the heldpesk & ticketing features you could need and more in our core plan; we don't lock essential helpdesk features behind expensive plans.
Deskpro provides extensive customization options, enabling you to add fields, create custom workflows, create custom views and filters, HTML and CSS Customization, API and Webhooks and design your support system to match your unique processes. If you feel your ticketing system or helpdesk is restricted by a lack of customization, Deskpro may be the solution. We offer extensive customization, available across the entire helpdesk and Help Center portal.
We provide you with the tools you need to provide incredible support at a reasonable rate. Move to a fully functioning helpdesk with our team of support superheroes on hand to help whenever you need it. Carefully evaluate Deskpro vs Spiceworks.
Yes, Deskpro provides a seamless migration process from your Spiceworks helpdesk to ensure a smooth transition. Our dedicated support team will guide you through the migration process, assisting with data transfer and ensuring that your valuable information is preserved in the new helpdesk system.
Yes, Deskpro provides extensive integrations with various systems and tools to enhance your helpdesk capabilities. We offer integrations with popular applications like CRM platforms, project management tools, collaboration software, and more. These integrations allow for seamless data exchange, improved workflow efficiency, and a centralized hub for your support operations.
Deskpro offers a higher degree of flexibility and customization compared to Spiceworks. With Deskpro, users can create custom fields, define unique ticket statuses, and design personalized ticket forms. This level of customization allows organizations to align the help desk system precisely with their specific support processes and workflows. Deskpro also offers custom workflows and automation rules, providing greater control over support processes and improving overall efficiency.
From start to finish, experience unprecedented control over the way you manage the efforts of your IT help desk. With help desk software, you can identify, prioritize, and manage incidents no matter how minor or major they may seem.
ManageEngine provides a help desk tool with IT management features called ServiceDesk Plus, available via the cloud or on-premises. The free edition, however, is offered only for on-premises deployment and can be installed on Windows and Linux machines.
In addition to basic IT ticket management, SeamlessDesk includes asset management for not only hardware and software, but vendors and contracts as well. You can also generate a public knowledge base, and it is one of the only free help desk tools to provide project management functionality.
Spiceworks offers a cloud-based help desk software that allows you to capture tickets from the user portal and emails. It is known for features such as ticket sharing, private comments, customizable user portals, and more. You can generate key help desk reports to get information on ticket updates and agent performance. Moreover, you can even manage tickets on the move with the Spiceworks mobile app that offers the latest ticket updates via push notifications. ff782bc1db
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