Consistently achieved qualified opportunity quotas that increased territory revenue growth in accordance with company policies and procedures.
Researched accounts, identified key players and provided recommendations, improving process performance and initiatives.
Built and established excellent working relationship with IT and senior level executives across various industries, transformed and optimized their digital initiatives from DevOps to cloud adoption.
Enhanced the New Relic business value proposition to decision makers; met and exceeded target goals and objectives.
Provided expert business decision-making software to market leaders of all sizes, including forecasting, planning, optimizing and performance analysis.
Increased brand awareness by educating prospects on the scope and depth of service solution while clearly differentiating DynaSys from competitive offerings.
Motivated and worked closely with team to enhance their performance, achieving corporate goals and exceeding customers' expectations and concerns.
Identified business opportunities, analysed customer’s business requirements and presented winning strategies; increased customer satisfaction and retention rate while complying with DynaSys’s standard processes and methodologies.
Conducted high-volume outreach campaigns of 80+ daily outbound calls to potential customers, initiating sales processes, generating high sales and clients' base.
Maintained and managed all information in Microsoft Dynamics CRM, ensuring all communication activities are regularly and accurately updated and entered into the system.
Built intelligence and strengthened client relationships through personalized contacts. Identified and met clients’ needs, maximize revenue growth, increased referral services and client retention.
Business-to-Business Outside-Sales Rep throughout the Southeast region.
Responsible for new account acquisition through direct marketing
Adept at working well independently or as part of a sales team
Excellent ability to meet sales goals and quality targets on a consistent basis
Trained new employees in all aspects of company’s sales process
Identified customer’s needs and preferences
Responsible for P&L, A/R, and sales growth for the largest branch in the Greater Atlanta Area (1,200+ Employees & 33,000+ work hours per week)
Reduced costs in direct labor, non-billed overtime, and overhead expenses to ensure maximum profitability
Prepare and maintain profiles of loyal customer base by building of long-term, mutually beneficial relationship between client and company.
Perform other operations related functions (e.g., payroll, review and maintain incident reports, issue uniforms, coordinate fleet vehicles, preparation of security surveys.)
Develop standard operating procedures for company and client.
Develop ideas for employee retention and satisfaction
Responsible for all aspects of delivering security and customer services to a diverse multi-million dollar portfolio of U.S. Security Associates’ clients within the Greater Atlanta Area. (100+ Employees & 4,300+ work hours per week)
Managed staffing, scheduling, and processing payroll for all employees within my assigned portfolio including all Temp jobs or special events. I resolved any issues regarding pay, morale, or complaints.
Effectively manage the functions of training, billing payables, and equipment management while constantly monitoring for accuracy.
Assist with branch P&L management with a keen focus on keeping labor-related costs and unbilled overtime as low as possible.
Continuously assesses protocols, compliance, quality assurance, client relationships and reports issues and solutions to the Branch Manager.
Regularly conducting random site inspections of all accounts to ensure that all security professionals are in full compliance with company policies and procedures, client standards, and all applicable laws and regulations.
Develop and update the post orders and operational guidelines for all accounts.
Lead and manage new account startups/transitions.
Enable direct report line supervisors to effectively manage their teams for the most productive work environment
Monthly face-to-face meeting with all clients to ensure 100% satisfaction and retention.
Developed and implemented formal documents specifying operating procedures for the security functions of several different client sites, including our Corporate Headquarters.
Management of the day to day operations of the security personnel.
Responsible for building rapport with a diverse workforce and client representatives.