Spencer Romero

Sales Manager | Partner Advantage Partner Advisors Team

April 2021 to Current

I lead and manage a cross-regional team of 19 direct reports and with 2 regional Google stakeholders, managing the varying expectations of each. My team has shown continued improvement and has exceed goals QoQ.

I created and implemented the following processes to improve the project:

A way to capture the Voice of the Customer so we can share with Google in our meetings since they didn’t have a tool to capture this feedback.
The Salesforce reports and dashboards the team uses to track performance. This has allowed us to improve the team’s effectiveness and efficiency while improving the Partner’s experience.
A Co-Leads process to give certain agents more responsibility to train/lead coworkers so they can hopefully become managers in the future.

Shift Lead | Partner Advantage Concierge Team

September 2018 to April 2021

Provide world wide support for English speaking partners through phone and email, delivering outstanding services that aligned with business goals and objectives.
Serve as Advisor to Google Partners, addressing and resolving technical issues and locating an online content from Google’s partner-facing sites, relevant to clients’ organization.
Lead and work closely with high performing team that enhanced daily productivity and promote goal attainment.
Actively participate in multiple meetings with different teams at Google, providing recommendations that strengthened team performance and improved process initiatives.
Created majority of the Salesforce reports and dashboards that the Concierge team uses to track performance across regions.
Piloted and implemented new processes to improve the team’s effectiveness and efficiency while improving the Partner experience overall.

Account Development Representative | Outbound Sells

October 2017 to August 2018

Planned and implemented strategic business initiatives, providing insights, recommendations and support that aggressively drove success, revenue and productivity for GCP users.
Identified opportunities and aligned services with customers' needs resulting in high customers’ satisfaction rate and client base.
Developed rewardable, scalable and realistic growth strategies and fostered the penetration of cloud business solutions, generating more than 4 million in pipeline within 7 months.
Conducted large volume of outbound prospecting research and schedule meetings with prospective clients; enhanced continuous engagement with clients, Google Partners, sales and marketing departments.

Cloud Sales Development Expert | Upsell

May 2017 to September 2017

Delivered excellent customer experience while upselling and cross-selling Google Cloud Platform solutions for existing/prospective SMB customers through extensive qualification and business discovery.
Trained more than 5 new hires in Qualification, Discovery, and SFDC; Facilitated prospect interaction in salesforce.com, yielding efficient lead pipeline management.
Developed qualified sales opportunities and prospected clients using tools such as Data.com, DiscoverOrg, LinkedIn Sales Navigator, and ZoomInfo.
Tracked all activities in CRM (Salesforce) and built the highest levels of ROI.

What A Hot Day! Biking around the Google Campus in CA during the Train the Trainer event for the new Partner Advantage launch.

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