Client Services

Meet with the Clients to Assess Skills:

• Conduct initial meetings with clients to understand their goals, assess their current skills and experience, and identify areas for improvement. 

• Use informal assessments, interviews, and discussions to gather information about their strengths, weaknesses, and future goals.

• Collaborate with clients to set specific goals and objectives for skill development.

Complete Job Applications:

• Guide clients in filling out job applications accurately and effectively.

• Provide assistance in writing compelling resumes and cover letters tailored to specific job opportunities.

• Offer feedback and suggestions to enhance the quality and effectiveness of job applications.

Practice and Complete Job Interviews:

• Conduct mock interviews to help clients practice and refine their interview skills.

• Provide guidance on interview preparation, including researching the company, anticipating common interview questions, and preparing thoughtful responses.

• Offer constructive feedback on interview performance, body language, and communication style.

• Assist in developing effective strategies for answering behavioral or situational questions.

​Job Coaching:

• Provide up to 3 hours of dedicated job coaching to support clients in their job search and career development.

• Offer guidance on job search strategies, including identifying job leads, utilizing online platforms, and networking.

• Help clients develop effective communication skills with their employer and potential customers.  

• Assist clients with developing the problem-solving skills necessary in the workplace.

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**Please note that the exact duration and structure of job coaching sessions may vary depending on the specific needs of the clients and the agreed-upon coaching plan. The goal is to provide individualized support to help clients improve their job skills, increase their confidence, and maximize their chances of success.

Goal Setting and Planning:

• Encourage setting short-term and long-term goals.

• Teach how to break down larger tasks into smaller, manageable steps.

• Introduce the use of planners, calendars, or digital tools to plan and organize tasks and deadlines.

Time Management:

• Teach the concept of time estimation and scheduling.

• Use visual cues, timers, or apps to help manage time effectively.

• Practice prioritizing tasks based on importance and urgency.

Organization and Workspace Management:

• Teach strategies for organizing physical spaces, such as using folders, labels, and storage systems.

• Develop routines for organizing materials, including backpacks, desks, and digital files.

• Help create checklists or visual reminders to stay organized.

Task Initiation and Completion:

• Break tasks into smaller, manageable parts to avoid feeling overwhelmed.

• Use visual cues or prompts to initiate tasks and maintain focus.

• Encourage self-monitoring and self-reflection to track progress and celebrate achievements.

Problem-Solving and Decision-Making:

• Present real-life scenarios or case studies that require critical thinking and problem-solving skills.

• Teach strategies such as identifying the problem, generating multiple solutions, considering consequences, and evaluating options before making decisions.

Emotional Regulation and Self-Control:

• Promote mindfulness techniques, deep breathing exercises, or relaxation strategies to manage stress and emotions.

• Encourage reflection on emotional triggers and the impact on decision-making and problem-solving.

• Teach self-talk and positive affirmations to promote self-control and resilience.

Cognitive Flexibility:

• Encourage engagement in activities that challenge cognitive flexibility, such as puzzles, riddles, brain teasers, or strategy games.

• Promote thinking outside the box and generating alternative solutions to problems.

Metacognition and Self-Reflection:

• Teach individuals to reflect on their thinking processes and strategies used to complete tasks.

• Encourage self-awareness of strengths and challenges in executive functioning skills.

• Foster a growth mindset by emphasizing that effort and practice can lead to improvement.

Perspective-Taking:

• Encourage individuals to put themselves in others' shoes and consider different viewpoints.

• Discuss and analyze various social situations from different perspectives to promote understanding.

Nonverbal Communication:

• Help individuals recognize and interpret nonverbal cues, such as facial expressions, body language, and tone of voice.

• Practice nonverbal communication through various activities.

Emotional Recognition and Regulation:

• Teach individuals to recognize and label their own emotions and the emotions of others.

• Provide opportunities to practice emotional regulation techniques, such as deep breathing, mindfulness, or engaging in calming activities.

Empathy:

• Promote empathy by discussing and exploring different emotions and their impact on individuals' experiences.

• Encourage individuals to express empathy through active listening, offering support, and showing understanding.

Social Problem-Solving:

• Present social dilemmas or scenarios that require individuals to think critically and come up with appropriate solutions.

• Discuss the potential consequences of different actions and evaluate the outcomes of various choices.

Perspective-Sharing:

• Provide opportunities for individuals to share their own thoughts, feelings, and experiences with others.

• Create a safe and supportive environment for open discussions and active participation.

Media Literacy:

•  Help individuals critically evaluate and analyze media messages, including social media, advertisements, and news.

•  Discuss the potential impact of media on social interactions and encourage responsible and ethical online behavior.