Embedded Files
Spectral Business Services support our clients in the definition, production and implementation of technology strategies in all areas of communications.
Whether the objective is the reduction in cost or an enhancement in service, Spectral Business Services have a well-developed methodology to provide the solution. Typical projects range from the complete redesign of the communications infrastructure to the analysis of poor service or faults.
Spectral Business Services have extensive experience working in the Public, Private and International sectors which enables us to define an approach which best works for you.
Recent projects include:
Contact Centre Performance Analysis – An in-depth review of the performance of a client’s contact centre and recommendations for service improvement.
Network Redesign – With the on-going move to cloud based services, this client required a LAN, WAN and Data Centre redesign.
VoIP Strategy – With many traditional telephone systems in place, this education client required a strategy to upgrade to VoIP.
Every strategy project is unique and we would welcome the opportunity to discuss your specific requirements.
Consultancy
- Through our selected partners we offer full end to end business and technology services from RFP support, to project delivery and through post implementation BAU support.
- Putting together your RFP, independent selection of an SI or recruitment of individual or whole project.
- Delivery of the implementation covering Change Management, Project and Programme Management, Governance, Business Analysis, Data Migration, Reporting, Training, Testing, Reporting and Analytics to Data Warehousing, Hardware and Networks, Expertise in Localisation and niche Business Processes.
- Full BAU Managed Services covering application, database and environment support, application and process enhancements and infrastructure support and optimisation.
Business Analysis
- Excellent Business Process Modelling (BPM) experience including Business Process Design skills.
- Proven experience of using a wide range of Business Analysis tools and techniques§ Proven experience of using a wide range of Business Analysis tools and techniques.
- Exceptional experience in Requirements Elicitation and Management.
- Excellent analytical skills.
- Strong team working ethic.
- Ability to articulate complex information clearly and effectively.
- Able to analyse projects and provide various business options.
- Experience of end to end solution development.
- Ability to shape BA activities for projects and carry out impact assessments.
- Confident in questioning, influencing and challenging.
- Confident in facilitating large meetings and workshops.
- Great Stakeholder Management.
Page updated
Google Sites
Report abuse