Return & Exchange policy

Exchanges:

We at Purushotham Optical want you to be completely satisfied with your purchase. If you're not happy with an item, we're happy to exchange it for you. To initiate an exchange, please follow these guidelines:

• Contact us within 30 days of receiving your order.

• Provide your order number, order date, and date of receipt.

• Return the product in its original condition, with all tags and packaging intact.

• Ensure the product is properly packaged to prevent damage during shipping.

We will arrange for the return of your original product and send you the new item free of charge.

How to Exchange:

Simply reach out to us at [email protected] and let us know the product you wish to exchange. We'll handle the rest.

Exchange Processing Time

Exchange orders are typically processed within 10 to 15 business days after we receive your request.

Refunds:

If you prefer a refund instead of an exchange, you can request one within 30 days of your purchase. You will receive a refund to your original payment method or a voucher redeemable on our website for one year.

Exchange for a Different Product:

You can also exchange your purchased product for a different product of the same or higher value. No additional payment will be required if the exchange is made for a product of lower value.

Refund Processing Time:

Refunds will be processed within 10 to 45 business days, depending on the issuing bank of your credit card.

How to Request a Refund:

Simply contact us at mailtoavinashchillal@gmail.com  to initiate a refund request. Your refund will be processed within 2-3 business days.

Additional Information:

• The exchange or refund process will begin only after we receive the product in the condition mentioned above.

• This policy is only applicable for customers in India.