Privacy Policy for SPBM CRM Chat
Last Updated: 28 / 01 / 2026
1. Introduction
SPBM CRM Chat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application SPBM CRM Chat (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
2. Information We Collect
2.1 Personal Information
We collect the following personal information when you use our App:
- Account Information: Username, email address, phone number, employee ID
- Profile Data: First name, last name, gender, nationality, position, company information, employment details
- Contact Information: Phone numbers, email addresses
- Profile Photos: Avatar and profile images
2.2 Communication Data
- Messages: Text messages, voice messages, and media files you send and receive
- Media Files: Photos, videos, audio recordings, and documents you share
- Chat History: Your conversation history with other users and bots
2.3 Device Information
- Device Information: Device model, operating system version, unique device identifiers
- App Usage: How you interact with the App, features used, and usage patterns
- Network Information: IP address, network type, and connection status
2.4 Permissions We Request
Our App requests the following permissions:
- Camera: To take photos and videos for sharing
- Microphone: To record voice messages
- Storage: To save and access media files
- Notifications: To send you push notifications
- Internet: To connect to our servers for messaging
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Core App Functionality
- Authentication: To verify your identity and maintain your account
- Messaging: To deliver your messages to intended recipients
- Media Sharing: To process and share photos, videos, and documents
- Voice Messages: To record, process, and deliver voice messages
3.2 App Improvement
- Analytics: To understand how users interact with our App
- Performance: To monitor and improve App performance
- Bug Fixes: To identify and resolve technical issues
3.3 Communication
- Notifications: To send you important updates and messages
- Support: To provide customer support when needed
4. Data Storage and Security
4.1 Local Storage
- Your data is stored locally on your device using secure storage mechanisms
- Profile information and chat history are cached locally for offline access
- You can clear this data by logging out or uninstalling the App
4.2 Server Storage
- Your messages and media are stored on our secure servers
- Data is encrypted in transit and at rest
- We implement appropriate security measures to protect your information
4.3 Data Retention
- We retain your data for as long as your account is active
- Chat messages and media are stored according to our data retention policy
- You can request deletion of your data by contacting us
5. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
5.1 Service Providers
- We may share information with trusted third-party service providers who assist us in operating our App
- These providers are bound by confidentiality agreements
5.2 Legal Requirements
- We may disclose information when required by law or to protect our rights
- We may share information to prevent fraud or illegal activities
5.3 Business Transfers
- In the event of a merger or acquisition, your information may be transferred to the new entity
6. Your Rights and Choices
6.1 Access and Control
- You can view and update your profile information within the App
- You can delete your account and associated data
- You can control notification preferences
6.2 Data Portability
- You can request a copy of your data in a portable format
- Contact us to exercise this right
6.3 Data Deletion
- You can request deletion of your personal data
- Some data may be retained for legal or operational reasons
7. Children's Privacy
Our App is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the App
- Sending you a notification
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@spbm.com.kh
Phone: 095 790 790/093 790 791
Address: Diamond Twin Tower, 2Floor, St. Sopheak Mongkol, Sangkat Tonle Bassac, Khan Chamkamon, Phnom Penh Cambodia.