DISCLAIMER, TERMS OF PURCHASE & BUSINESS POLICIES

PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING AN ORDER.

Spatz 3D Prints is an independently operated 3D-printing business offering pre-designed products and custom printing services. These terms establish the policies governing orders, payments, production, refunds, delivery, pickup, and the proper use of purchased products.

By placing an order with Spatz 3D Prints, customers acknowledge that they have had the opportunity to review these terms and agree to the applicable policies outlined below, subject to any rights and protections provided by applicable law.

1. PRODUCT SALES & CONDITION

All products sold by Spatz 3D Prints are provided on an “as-is” basis, subject to applicable consumer protection laws and other legal obligations.

Due to the nature of 3D printing, products may exhibit minor variations in color, texture, dimensions, surface finish, and overall appearance. Layer lines, small surface imperfections, and other manufacturing variations may occur as part of the printing process.

These characteristics are normal aspects of additive manufacturing and do not automatically constitute a defective product. Spatz 3D Prints strives to provide products that meet the agreed-upon specifications but does not guarantee that every item will have a perfectly smooth, identical, or flawless finish.

Customers are responsible for reviewing product descriptions and specifications before placing an order. Any questions regarding appearance, dimensions, materials, or intended use should be raised before the order is confirmed.

2. CUSTOM ORDERS & PAYMENT REQUIREMENTS

Spatz 3D Prints accepts custom requests at the seller's discretion. All custom orders are subject to feasibility, material availability, design requirements, production capabilities, and approval by the seller.

Payment for all custom orders is due in full at the time the order is placed. Custom-order payments are generally non-refundable, subject to applicable law.

Custom orders may require dedicated materials, preparation, design work, machine time, and other resources specifically allocated to the customer's request. Customers are therefore strongly encouraged to review and confirm all order details before submitting payment.

Customers are responsible for providing accurate measurements, specifications, reference images, design files, and any other information necessary to complete their requests.

Changes requested after an order has been approved or production has begun may result in additional charges, extended production times, or the need to submit a new order.

Once a custom order has been accepted and paid for, customers should not assume that they can cancel the order or receive a refund simply because they change their minds or no longer want the requested product.

However, the non-refundable policy does not override any applicable legal rights or remedies, including those that may apply if Spatz 3D Prints cannot fulfill an accepted order or supplies a defective or materially incorrect product.

Submitting a custom request does not guarantee acceptance. Spatz 3D Prints reserves the right to decline requests that cannot reasonably be fulfilled or that conflict with applicable policies.

3. PRE-DESIGNED PRODUCTS & PAYMENT

For pre-designed products offered by Spatz 3D Prints, payment requirements depend on the agreed fulfillment method. 

• Drop-off delivery: Payment must be made in full in advance before the order is delivered. This can be made after production is complete. Delivery arrangements will be confirmed once payment has been received.

• Hand delivery: Payment is due in full at the time the seller personally hands the product to the customer.

• Customer pickup: Payment is due in full at the time the customer collects the order.

For the purposes of this policy, drop-off delivery refers to an agreed arrangement in which the product is left at a previously approved location such as a door step, while hand delivery refers to the seller personally handing the product directly to the customer.

Customers are expected to pay the agreed-upon price according to the applicable payment arrangement. Orders may be withheld if payment is not provided as agreed.

Refunds for pre-designed products

Pre-designed products are eligible for refund requests when there is a reasonable and legitimate issue with the order. Examples include, but are not limited to:

• Receiving a damaged or defective product.

• Receiving an incorrect product, color, design, or item.

• Receiving an incomplete order or discovering missing items.

• Receiving a product that materially differs from the agreed-upon description or specifications.

• Other reasonable circumstances in which a refund or alternative remedy is appropriate.

Customers should inspect their products upon receipt or pickup when reasonably possible and notify Spatz 3D Prints of any issues as soon as practical.

Refund requests must be communicated directly to Spatz 3D Prints and should include a description of the problem and, where reasonably possible, supporting photographs or other relevant information.

Each request will be reviewed fairly. Depending on the circumstances, an appropriate resolution may include a refund, replacement, correction, or another mutually acceptable remedy. This policy does not restrict any refund or other remedy required by applicable law.

4. PRODUCTION TIMES & MILITARY OBLIGATIONS

Spatz 3D Prints is operated alongside the seller's active-duty military responsibilities. Military duties and official service obligations will always take priority over business activities.

Production times and estimated completion dates are estimates only and are not guaranteed. Delays may occur due to military duty schedules, training exercises, field operations, temporary changes in availability, equipment malfunctions, material shortages, failed prints, or other unforeseen circumstances.

When reasonably possible, customers will be notified of significant delays affecting their orders.

Customers acknowledge that placing an order does not guarantee immediate production, completion by a particular date, or availability at a specific time.

Spatz 3D Prints will make reasonable efforts to complete accepted orders within the estimated timeframe. However, military obligations and circumstances beyond the seller's reasonable control may affect production and fulfillment schedules.

If a delay substantially affects an order or prevents fulfillment, Spatz 3D Prints will communicate with the customer regarding the situation and any appropriate resolution, including any refund obligations required by applicable law.

5. DELIVERY, HAND DELIVERY & PICKUP POLICY

Spatz 3D Prints operates within a limited service area determined by the seller. Delivery may be available in select approved locations, including designated areas on Fort Lewis, at the seller's discretion.

All deliveries are performed personally by the seller. Spatz 3D Prints does not use postal services, shipping companies, couriers, or other third-party delivery carriers.

Off-post delivery is not available. Spatz 3D Prints will not deliver orders to locations outside the approved on-post service area. Customers located outside the designated delivery area must arrange to collect their orders at a pickup location mutually agreed upon with the seller.

Delivery availability is not guaranteed and must be explicitly confirmed before fulfillment. Customers are responsible for confirming whether their location qualifies for delivery before placing an order.

All delivery and pickup arrangements must be agreed upon in advance. Spatz 3D Prints reserves the right to decline delivery requests that fall outside the approved service area or cannot reasonably be accommodated.

All arrangements are subject to applicable installation access requirements, security procedures, and other relevant rules. Placing an order does not guarantee access to any restricted military installation or facility.

Payment requirements by fulfillment method:

• Drop-off delivery: Pre-designed orders must be paid in full before delivery. The seller will confirm the arrangement after payment has been received.

• Hand delivery: Pre-designed orders are payable in full when the seller personally hands the product to the customer.

• Pickup: Pre-designed orders are payable in full when the customer collects the product.

• Custom orders: All custom orders must be paid in full when the order is placed, regardless of the delivery or pickup method.

No shipping or alternative delivery method will be offered unless expressly confirmed by Spatz 3D Prints.

6. PICKUP APPOINTMENTS, NON-COMMUNICATION & ABANDONED ORDERS

Customers are responsible for maintaining reasonable communication with Spatz 3D Prints regarding order status, scheduled pickups, and hand-delivery arrangements. Customers must attend confirmed appointments or provide reasonable advance notice when rescheduling is necessary.

If a customer fails to attend a scheduled pickup or hand-delivery appointment, or fails to respond to reasonable communications regarding an outstanding order, Spatz 3D Prints reserves the right to suspend further fulfillment arrangements until the customer makes contact.

Spatz 3D Prints will make reasonable attempts to contact the customer and provide notice that the order remains unclaimed.

If the customer fails to respond or arrange collection within fourteen (14) calendar days following the original scheduled pickup date, Spatz 3D Prints may cancel the order and classify it as abandoned, subject to applicable law.

Treatment of abandoned orders and payments:

• Pre-designed orders: Payment is due according to the agreed fulfillment method. If a customer fails to collect a pre-designed order, no payment is due for an unpaid pickup order unless the product is subsequently delivered or collected under an agreed arrangement. Prepaid drop-off orders remain subject to the applicable refund policy and legal requirements.

• Custom orders: Payment is due in full when the order is placed. Production will not start until the item is paid for. Custom-order payments are generally non-refundable under the applicable custom-order policy, subject to mandatory refund rights or other remedies required by law.

Where an order is cancelled or classified as abandoned due to a customer's failure to communicate or collect the product, Spatz 3D Prints reserves the right to discontinue fulfillment arrangements and determine the subsequent disposition of the product in accordance with applicable law.

Failure to collect an order does not, by itself, automatically authorize the forfeiture of all payments previously made.

Customers experiencing military-related scheduling conflicts, emergencies, or other unforeseen circumstances should contact Spatz 3D Prints as soon as reasonably possible to request alternative arrangements.

Repeated missed appointments, failure to respond to reasonable communications, or failure to arrange collection may result in future orders being declined.

7. PRINT QUALITY, MATERIALS & PRODUCT SAFETY

3D-printed products have inherent limitations that vary according to material, design, print orientation, manufacturing settings, and conditions of use.

Products may have limitations relating to strength, flexibility, durability, heat resistance, exposure to sunlight, moisture, or other environmental conditions. Products may also wear, deform, or break when subjected to excessive force, improper handling, or conditions beyond their intended capabilities.

Unless explicitly specified otherwise, products are not certified safety equipment and must not be assumed suitable for medical use, food contact, child safety, load-bearing applications, life-safety purposes, or other safety-critical uses.

Customers are responsible for determining whether a product is appropriate for its intended application and for following any instructions or restrictions provided by the seller.

Customers should contact Spatz 3D Prints before ordering if they have questions regarding material properties, product limitations, or intended use.

Nothing in this section excludes responsibility for defective products or other obligations that cannot legally be excluded.

8. CANCELLATIONS, REFUNDS & ORDER CHANGES

Spatz 3D Prints distinguishes between pre-designed products and custom-made orders for the purposes of payment and refunds.

Pre-designed orders: Payment is due according to the agreed fulfillment method: in advance for drop-off delivery, at handover for hand delivery, or at collection for customer pickup. Customers may request a refund for reasonable and legitimate issues, including damaged or defective products, missing items, incorrect products, or products that materially differ from the agreed-upon order. Each request will be reviewed based on the circumstances, and an appropriate remedy will be provided in accordance with this policy and applicable law.

Custom orders: Payment is due in full when the order is placed. Custom-order payments are generally non-refundable because custom requests may involve dedicated materials, preparation, design work, and production time. Customers are responsible for reviewing and confirming all specifications before submitting an order.

Cancellation requests and order changes must be communicated directly to Spatz 3D Prints. Approval of a cancellation or change is not guaranteed and may depend on the order's status, the work already completed, and the costs incurred.

If Spatz 3D Prints cannot fulfill an accepted order, supplies an incorrect or defective product, or otherwise becomes subject to a legal obligation to provide a refund or another remedy, the matter will be handled in accordance with applicable law.

Nothing in this policy is intended to waive or restrict consumer rights or remedies that cannot legally be excluded.

9. CUSTOM DESIGNS, COPYRIGHT & INTELLECTUAL PROPERTY

Customers submitting custom design requests are responsible for ensuring they have the necessary rights or permissions to request the reproduction, modification, or printing of any supplied design, image, logo, character, or other protected material.

Spatz 3D Prints reserves the right to decline requests that appear to infringe intellectual property rights, violate applicable laws, or otherwise conflict with the business's policies.

Unless otherwise agreed in writing, accepting a custom printing request does not automatically transfer ownership of any underlying design, digital file, trademark, or other intellectual property.

Permission to manufacture a physical item does not necessarily grant permission to reproduce, distribute, or commercially resell the underlying design.

10. CUSTOMER COMMUNICATION & ORDER CONFIRMATION

Customers are responsible for ensuring that the information they provide is accurate and complete. This includes design specifications, quantities, contact details, and delivery or pickup preferences.

Order details, agreed prices, custom specifications, and scheduling arrangements should be confirmed in writing whenever reasonably possible.

Customers should not assume that an order, modification, delivery request, or special arrangement has been accepted unless Spatz 3D Prints has explicitly confirmed it.

Any concerns regarding an order should be communicated directly to the seller so that they can be reviewed and addressed appropriately.

11. RIGHT TO DECLINE OR REFUSE SERVICE

Spatz 3D Prints reserves the right to decline new orders, custom requests, delivery arrangements, or future business where reasonably necessary due to production limitations, material availability, scheduling conflicts, military obligations, safety concerns, inappropriate requests, or other legitimate business considerations.

Requests that cannot reasonably be completed as agreed may be declined before acceptance.

If an accepted order cannot be completed, Spatz 3D Prints will communicate with the customer regarding the situation and address any applicable refund or other obligations in accordance with the agreed terms and applicable law.

12. INDEPENDENT BUSINESS & MILITARY AFFILIATION

Spatz 3D Prints is an independently operated personal business. It is not an official service, program, or endorsement of the United States Armed Forces, the Department of Defense, or any military installation.

The seller's active-duty military status does not imply official government sponsorship, approval, or affiliation with Spatz 3D Prints.

All business activities are subject to applicable laws, military regulations, ethics requirements, and installation policies. Government resources, official position, and duty time will not be used for private business activities where prohibited.

The seller's military responsibilities take precedence over all business activities, including production, customer communications, delivery, and pickup arrangements.

13. FINAL ACKNOWLEDGMENT & POLICY UPDATES

By placing an order with Spatz 3D Prints, customers acknowledge that they have had the opportunity to review these terms and understand the applicable payment, production, product-use, refund, delivery, and pickup policies.

Customers are responsible for communicating their requirements clearly, confirming order details, complying with agreed arrangements, and using purchased products responsibly.

Spatz 3D Prints reserves the right to update these policies when necessary. Any updates will apply subject to applicable law and any specific agreement already made with a customer.

Nothing in this disclaimer is intended to exclude, limit, or waive any legal right or obligation that cannot lawfully be excluded, limited, or waived.

Thank you for supporting Spatz 3D Prints. Your business is appreciated.