Terms & Conditions

Terms and Conditions

By booking a service with Southwest Select, you agree to the following Terms and Conditions. These are designed to ensure clear communication, fairness, and the best possible service experience for all clients.

✅ Booking & Deposits

• A 10–15% non-refundable deposit is required to secure all appointments. This deposit is applied to your final balance.
  
  
  

• Full payment is due upon completion of services unless otherwise arranged.
  
  
  

• We accept cash and all major credit cards (3% Processing Fee Applicable)
  
  
  

🛠️ Work Area Requirements

• A safe, accessible, and legal space (driveway, lot, or similar) is required to complete your service.
  
  
  

• We reserve the right to reschedule if the space is unsafe or inaccessible at the time of arrival.

❗ Cancellations & Rescheduling

• Please give us at least 24 hours notice to cancel or reschedule.
  
  
  

• Cancellations made with less than 24 hours notice may result in a forfeited deposit.
  
  
  

⏰ Late Arrival & No-Shows

• If you are more than 15 minutes late or unavailable, we may need to reschedule your service. Your deposit will not be refunded.
  
  
  

• Repeated no-shows may result in refusal of future service.
  
  
  

☀️ Weather Policy

• For outdoor appointments, weather conditions may affect scheduling.
  
  
  

• If we must reschedule due to rain, extreme heat, or other unsafe conditions, your deposit will transfer to the new date.
  
  
  

🚗 Vehicle Condition & Liability

• We are not responsible for any damage caused by:
  
  
  

• Pre-existing issues
  
  
  

• Active recalls
  
  
  

• Broken or failing parts
  
  
  

• Customer-caused damage
  
  
  

• Heavily soiled vehicles (excess dirt, pet hair, mold, or bio-hazard) may incur additional charges.
  
  
  

💧 Ceramic Coating Warranty

• Ceramic coatings are only warrantied if the customer participates in our official maintenance program.
  
  
  

• Missed maintenance appointments or use of improper cleaning products will void the warranty.

🧼 Scope of Work

• Only the services discussed and agreed upon will be completed.
  
  
  

• Additional work requested on-site may require a new quote and payment.
  
  
  

📸 Photos & Marketing

• We may take before/after photos of your vehicle for training, documentation, and marketing purposes.
  
  
  

• If you prefer to opt out, please let us know in writing before your appointment.
  
  
  

🔑 Key Access & Belongings

• Customers are responsible for securing or removing all personal items before service begins.
  
  
  

• We are not liable for any lost or damaged personal belongings.
  
  
  

• If we are provided keys or access, we handle them with care, but assume no liability for theft or incidents outside our control.
  
  
  

❌ Right to Refuse Service

• We reserve the right to refuse service for any reason, including but not limited to:

• Unsafe or unsanitary work conditions
  
  
  

• Disrespectful or aggressive behavior
  
  
  

• Repeated last-minute cancellations
  
  
  

For questions, please contact us directly. By confirming your appointment, you acknowledge and accept all of the above terms.