Southwest Airlines is committed to providing accessible travel assistance to passengers with disabilities or limited mobility. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely. If you or someone you know will need disability-related assistance on a Southwest flight, it is important to request special assistance in advance. You can request assistance when you book your flight online, or by calling Southwest Airlines' Customer Service.
To request special assistance when booking online, follow these steps:
Go to the Southwest Airlines website.
Select "Book a Flight."
Enter your travel details, including your origin and destination cities, travel dates, and number of passengers.
On the "Passenger & Payment Info" page, click the "Special Assistance" link.
Select the relevant options for the type of assistance you need.
Scroll down to complete your reservation1.
You can also request assistance at the airport on the day of your flight. However, it is recommended that you request assistance in advance to ensure that the necessary accommodations are available.
You can book special assistance on Southwest Airlines when you book your flight online or by calling Southwest Airlines' Customer Service. When booking online, follow the steps outlined in the previous section to request special assistance. If you prefer to book by phone, simply inform the customer service representative that you require special assistance and they will assist you with the booking process.
Southwest Airlines is committed to providing accessible travel assistance to passengers with disabilities or limited mobility. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely. Some of the services offered as part of Southwest's special assistance program include:
Wheelchair assistance from the airport curb to and/or from gates and between gates for connecting flights.
Pre-boarding for passengers with disabilities or mobility impairments5.
Assistance with boarding and deplaning.
Support with navigating the airport.
Help with stowing and retrieving baggage.
Other personalized services as needed.
If you or someone you know requires special assistance, it is important to request it in advance when booking your flight. You can request assistance when you book your flight online, or by calling Southwest Airlines' Customer Service. You can also request assistance at the airport on the day of your flight, but it is recommended that you request assistance in advance to ensure that the necessary accommodations are available.
To request special assistance on Southwest Airlines, you can call their Customer Service. You can also email Southwest Airlines' Customer Relations department at CustomerRelations@wnco.com. If you have a disability and require assistance with the online booking process, you can call Southwest Airlines' Accessibility Desk.
You can request special assistance when you book your flight online, or by calling Southwest Airlines' Customer Service. It is recommended that you request assistance in advance to ensure that the necessary accommodations are available. You can also request assistance at the airport on the day of your flight, but this is subject to availability.
Southwest Airlines offers wheelchair assistance from the airport curb to and/or from gates and between gates for connecting flights3. Passengers with a disability or mobility impairment may be eligible for pre-boarding on Southwest Airlines. This includes passengers who use mobility aids such as a wheelchair, crutches, canes, or walkers, as well as those with mobility limitations or disabilities affecting their ability to walk.
Southwest Airlines is committed to providing accessible travel assistance to passengers with disabilities or limited mobility. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely. Some of the services offered as part of Southwest's special assistance program include wheelchair assistance, pre-boarding for passengers with disabilities or mobility impairments, assistance with boarding and deplaning, support with navigating the airport, help with stowing and retrieving baggage, and other personalized services as needed.
Southwest Airlines offers special assistance for families traveling with infants. Passengers traveling with infants are allowed to bring a diaper bag, stroller, and car seat on board in addition to their carry-on and checked baggage allowances. Southwest Airlines also offers pre-boarding for families traveling with children under the age of six.
There are no additional fees for special assistance on Southwest Airlines.
Southwest Airlines provides special assistance to passengers with disabilities, medical needs, and other unique travel needs. Here are some frequently asked questions and answers about Southwest's special assistance services:
How to Request Special Assistance with Southwest Airlines?
Customers may use the “Special Assistance” link on the Passenger & Payment Info page when booking a new reservation online to indicate that they require assistance.
Customers may also advise Southwest of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling 1-800-I-FLY-SWA prior to travel.
What Disabilities Qualify for Special Assistance?
Southwest provides special assistance to passengers with a wide range of disabilities, including mobility impairments, visual impairments, hearing impairments, and cognitive impairments.
Can I Request Special Assistance for My Elderly Parents?
Yes, Southwest provides special assistance to passengers with unique travel needs, including elderly passengers who may require assistance with boarding, deplaning, or navigating the airport.
What Is the Process for Travelers with Mobility Devices?
Customers may request wheelchair assistance when booking a new reservation online or by calling Southwest's customer service line. Customers may also request assistance at the airport by speaking with a Southwest representative.
How to Request Special Dietary Accommodations?
Customers may request special dietary accommodations when booking a new reservation online or by calling Southwest's customer service line. Customers may also bring their own food on board the aircraft.
What About Traveling with a Service Animal?
Southwest allows trained service animals to travel with their owners in the cabin of the aircraft at no additional charge. Customers must provide documentation of the animal's training and health1.
How to Request Special Assistance for Unaccompanied Minors?
Customers may request special assistance for unaccompanied minors when booking a new reservation online or by calling Southwest's customer service line. Southwest provides special assistance to ensure the safety and comfort of unaccompanied minors during their travel.
What About Hearing-Impaired Passengers?
Southwest provides special assistance to hearing-impaired passengers, including closed captioning on in-flight entertainment and visual alerts for important announcements.
How to Transport Oxygen Tanks?
Customers may transport their own oxygen tanks on board Southwest flights, but must notify Southwest in advance and comply with certain safety regulations.
How to Fly with CPAP or Other Medical Devices?
Customers may bring their own CPAP or other medical devices on board Southwest flights, but must notify Southwest in advance and comply with certain safety regulations.
How Does Southwest Ensure Staff Awareness of Special Assistance?
Southwest provides training to its staff to ensure they are aware of and able to provide special assistance to passengers with disabilities and other unique travel needs.
Is There a Helpline for Special Assistance Queries?
Customers may call Southwest's customer service line at 1-800-I-FLY-SWA (1-800-435-9792) for assistance with special needs or other travel-related questions.