Privacy Policy

Last updated: February 2026

1. Introduction

Welcome to Southend Malayalam Association ("we", "our", or "us"), operated by Event Solutions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and password when you register.

• Profile Information: Phone number, preferred currency, and other optional profile details.

• Ticket Purchase Information: Buyer name, email, phone, and payment details processed securely via Stripe.

• Event Data: Event details, venue information, ticket types, and configurations created by organisers.

• Usage Data: Information about how you interact with our platform, including pages visited and features used.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services.

• Process ticket purchases and send order confirmations.

• Send event reminders, feedback requests, and promotional emails (where consented).

• Enable organisers to manage their events, check-ins, and box office teams.

• Improve our services and develop new features.

• Comply with legal obligations and resolve disputes.

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Event Organisers: Buyer details (name, email, phone) are shared with the organiser of events you purchase tickets for.

• Payment Processors: Stripe handles all payment processing. We do not store full card details on our servers.

• Service Providers: Trusted third-party services that help us operate our platform (e.g., email delivery, hosting).

• Legal Requirements: When required by law or to protect the rights and safety of our users.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Note that some data may be retained for legal or legitimate business purposes (e.g., transaction records).

6. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how our platform is used. You can control cookies through your browser settings. Disabling cookies may affect certain features of our platform.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data ("right to be forgotten").

• Object to or restrict certain processing of your data.

• Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@southendmalayalam.org.

8. Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS/TLS) and at rest. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorised access to your account.

9. Children's Privacy

Our platform is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of our platform after changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Southend Malayalam Association

Email: sma.app.admin@gmail.com