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RETURN STEPS
RETURN STEPS
1. Start your return by signing in to your account and going to your order history, or entering your order information on the order tracker.
2. Print your return label. No printer? Simply save the return FedEx QR code or return label on your mobile device to show during drop-off.
3. Pack the item(s) you want to return in the original box, or any available to you.
4. Seal the box and place your return label over the original delivery label, or show the return FedEx QR code or return label during drop-off.
5. Bring your package to a return drop off location. More details on return drop off locations can be found at http://www.fedex.com/easyreturns
6. Refunds will be issued within 14 days of the return drop-off.
FAQ: RETURNS
How many days do I have to return?
We offer free returns within 30 days of your delivery.
Orders placed during our extended holiday period 11/17-1/19 can be returned within 90 days of your delivery.
How do I return my order?
Create your return from adidas.com and we will provide a pre-pad return label. Simply print and place the label on your return package and drop off at the nearest FedEx location
How quickly will my return be processed?
We will process your return within 14 business days from the time it is dropped off with FedEx using the provided label from adidas.com. Please allow up to 14 business days for your refund to post to your account.
Can I mail back a return using my own label?
No, returns must be created from adidas.com and mailed back with the trackable FedEx label provided.
FAQ: EXCHANGES
How long does an exchange take?
We want to get you the correct size as quickly as possible, we’ll ship out your exchange as soon as FedEx has confirmed your original item is in transit back to us!
How long is my exchange request good for?
Your new product is held for up to 10 days from when you start an exchange. In the event you mail back the item after the 10 day period we will process it as a normal return and refund your original method of payment.
Can I exchange for a different product?
We only offer exchanges on the same product in a different size at this time.
FAQ: REFUND
FAQ: REFUND
When will I get my refund?
Refunds will be issued back to your original form of payment within 10 business days of when the return was dropped off at return drop off location. More details on return drop off locations can be found at http://www.fedex.com/easyreturns
Please allow up to 14 business days for your refund to post to your account. Normal bank processing times do apply and may take up to a full billing cycle.
How will I be refunded if I paid with a gift card?
Orders paid with a gift cards will be refunded with a new digital gift card, emailed directly to the email address on file for the order. Returns on orders paid partially with a gift card will have the gift card balance refunded in full prior to refunding the credit card on file.
Will I be refunded for the shipping fee?
No, we do not refund the shipping fee. Sign up for the Creators Club and receive free shipping and many other benefits!
JOIN OUR CREATORS CLUB & GET 15% OFF
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