Thank you for using SoulShelf.
SoulShelf helps users record feelings, review mood history, participate in a community, communicate through messages, purchase Coins, access relaxation content, and use VIP or SVIP membership features.
Contact Support
For help, feedback, privacy questions, or bug reports, contact:
levanthao2026@outlook.com
When contacting support, please include:
Your iPhone model
Your iOS version
Your SoulShelf app version
The SoulShelf feature involved
A short description of the issue
Screenshots, if helpful
Whether the issue occurred while signed in
Please do not send:
Your password
Authentication tokens
Full Apple transaction data
Private mood-journal text
Highly sensitive personal or medical information
Account and Sign-In Help
Do I need a SoulShelf account?
An account is required for server-connected features such as community participation, direct messages, Coins, membership, and account-based notification delivery.
Some local features may be available before signing in.
Why can’t I sign in?
Check that:
The email address is correct
The password uses the correct capitalization
Your internet connection is available
You are using the correct SoulShelf account
For security, SoulShelf may show the same general error whether an email address or password is incorrect.
How do I sign out?
Open:
Profile → Account → Sign Out
Mood Records and Local Data
Where are mood records stored?
Mood records are stored locally on the device by default and are scoped to the signed-in SoulShelf account.
Optional iCloud or CloudKit features may synchronize supported data through Apple services.
2.Why are my records missing after switching accounts?
SoulShelf keeps local records separated by account. Confirm that you are signed in to the account that originally created the records.
3.What is the difference between Clear Local Data and Delete Account?
Clear Local Data: removes supported SoulShelf data stored on the current device.
Delete Account: permanently deletes or anonymizes the SoulShelf service account and associated server data.
Deleting local data does not necessarily delete the online account.
Coins
How do I buy Coins?
Open:
Profile → Membership & Coins → Coins
Apple displays the current localized price. Coins are credited only after the Apple transaction is verified.
Why have my Coins not appeared?
Try:
Confirming the purchase completed
Checking your internet connection
Reopening the Coins screen
Confirming you are signed in to the correct SoulShelf account
Waiting briefly for server verification
Do not repeat the purchase until you have confirmed whether the first transaction succeeded.
Can I restore consumed Coin purchases?
No.
Coins are consumable items. Consumed Coin purchases are not restored through Restore Purchases.
Any remaining server-stored balance should remain associated with the same SoulShelf account.
VIP and SVIP Membership
How do I purchase membership?
Open:
Profile → Membership & Coins → Membership
Choose VIP or SVIP, then select a weekly or monthly option. Apple displays the current localized price.
2.How do I restore membership?
Open the Membership screen and tap:
Restore Purchases
Restore Purchases applies to eligible Apple subscriptions. It does not recreate consumed Coin purchases.
3. How do I change or cancel a subscription?
Open the Membership screen and tap:
Manage Subscription
Apple manages subscription billing, renewal, cancellation, and refunds.
Does deleting my SoulShelf account cancel my Apple subscription?
No.
Deleting your SoulShelf account does not automatically cancel an Apple subscription. Manage or cancel the subscription separately through Apple.
Notifications
How do I enable notifications?
Open:
Profile → Notifications
Then enable SoulShelf notifications and allow notification access when iOS asks.
What if notification permission was denied?
Open iPhone Settings and change the notification permission for SoulShelf.
Why did I not receive a system notification?
System notifications require:
1. iPhone notification permission
2.SoulShelf notification preference enabled
3.An active internet connection
4.Correct server and Apple notification configuration
5.The correct SoulShelf account signed in
In-app notification history may still be available in Inbox.
Community and Messages
How do I report inappropriate content?
Use the report option available on supported community content.
How do I block a user?
Open the user’s profile or the relevant account-control menu and select the block option.
Why was content hidden or removed?
Content may be restricted or removed when it violates community expectations, is reported, creates a safety risk, or must be removed for legal or operational reasons.
Relaxation Sounds
Why will a sound not play?
Try:
Checking your internet connection
Confirming the content has been unlocked
Reopening the sound
Confirming you are signed in to the correct account
Confirming your device volume is enabled
Offline playback is not guaranteed.
Account Deletion
To delete your SoulShelf account:
1. Open Profile
2. Select Delete Account
3. Review the warning
4. Continue to the final confirmation
5. Type DELETE
6. Confirm deletion
Account deletion is permanent.
A newly registered account using the same email address will not inherit the deleted account’s records, Coins, membership, messages, or purchases.
Remember that deleting the SoulShelf account does not cancel an Apple subscription.
Privacy Policy
Please review the SoulShelf Privacy Policy for information about data processing, storage, notifications, purchases, account deletion, and retention.
Medical and Emergency Disclaimer
SoulShelf does not provide medical advice, diagnosis, therapy, treatment, emergency monitoring, or crisis support.
If you are experiencing an emergency or mental-health crisis, contact local emergency services or a qualified professional immediately.