Privacy Policy

Effective Date: [10/10/2024]

1. Introduction

Welcome to SoulEditor Pro ("we", "us", "our"). We operate the SoulEditor Pro mobile application (the "App") and website (the "Website"). This Privacy Policy explains how we collect, use, and disclose personal data when you use our services (collectively referred to as the "Services"), and the choices you have associated with that data. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our Service to you:

2.1 Personal Information Provided by You

When you create an account, we collect the information you provide us through text fields, including contact and other identifying information such as your first and last name, email address, username, and password. We also require data about your location, which we approximate from your IP address or device settings. We use this information to securely set up your account and provide our services to you.

You may also have the option to share demographic information about yourself, such as your gender, age, and preferred language, which we collect to make SoulEditor Pro more relevant to you. We also collect visual information through the images that you post to our services, including your profile photos.

We may also collect information about others if you use SoulEditor Pro to upload, share or distribute content that contains information about them, including their name, image, and contact information. With your prior explicit consent, we may also collect information about others from third-party platforms such as social media sites, for example when you log in to SoulEditor Pro using the login information of other social media sites.

If you create an account to use our services through Apple, Google, Facebook, Snapchat, or similar services, with your permission, we collect information from those accounts (like your email and public profile information) to authenticate you within our services.

2.2 Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our Services. This information may include:

● Log Data: Our servers passively keep an electronic record of your interactions with our Services. This includes your IP address, browser type and settings, the date and time of your visit, search terms, device data, and cookie data.

● Cookie Data: We use cookies and similar tracking technologies to collect log data and operate our Services. Cookies are small data files stored on your device that help us understand how you use our Services and improve your experience.

● Device Data: We collect and combine data about the devices you use to access SoulEditor Pro, including device usage and activity.

2.3 Information Collected Through Our App

If you use our App, we also collect the following information:

● Geolocation Information: We may request access or permission to track location-based information from your mobile device continuously or while you are using the App. This helps us provide location-based services and improve your experience.

● Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device's microphone, storage, social media accounts, camera, and other features. This allows you to fully utilize the features of our App.

● Mobile Device Data: We automatically collect device information such as your mobile device ID, model and manufacturer, operating system, version information, and system configuration information. This helps us optimize the App for your device.

● Push Notifications: We may request to send you push notifications regarding your account or certain features of the App. You can opt-out of receiving these notifications by changing the settings on your device.

3. How We Use Your Information

We use the information we collect for the following purposes:

● To Provide and Maintain our Services: We use your information to provide and maintain our Services, including to register you as a user, manage your account, and verify your identity.

● To Improve Our Services: We analyze usage data to improve our Services and develop new features. This helps us understand how users interact with our Services and make necessary improvements.

● To Communicate with You: We use your information to send you updates, newsletters, marketing materials, and other information that may interest you. This ensures you are informed about the latest features and offers.

● To Facilitate Transactions: We use your information to process transactions and manage payments. This ensures that your transactions are secure and processed efficiently.

● For Security Purposes: We use your information to protect against fraud, abuse, and other misconduct, and to maintain the security of our Services. This helps us safeguard your data and our Services.

● To Comply with Legal Obligations: We use your information to comply with our legal obligations, including to respond to legal requests and prevent harm. This ensures that we adhere to legal requirements and protect our rights and interests.

4. Sharing Your Information

We may share your information in the following situations:

● With Service Providers:*We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

● For Legal Reasons:*We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand. This ensures that we comply with legal requirements and protect our rights and interests.

● With Your Consent:*We may share your information with third parties if you have given us your consent to do so. This allows you to control how your information is shared and used.

5. Use of Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files stored on your device that help us understand how you use our Services and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Examples of cookies we use include:

● Session Cookies: We use session cookies to operate our Service. These cookies are temporary and are deleted when you close your browser.

● Preference Cookies: We use preference cookies to remember your preferences and various settings. These cookies help us customize your experience on our Services.

● Security Cookies: We use security cookies for security purposes. These cookies help us protect your data and our Services.

6. How We Handle Social Logins

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you from that social media provider, such as your name, email address, friends list, and profile picture. We use this information to facilitate account creation and logon processes, and to enhance your experience on our Services.

7. International Data Transfers

This Privacy Policy, including its formation, execution, validity, interpretation, and performance, as well as the resolution of any disputes arising hereunder, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR), without regard to any conflict of law principles.

Unless otherwise mutually agreed upon, any claims or controversies arising from or related to this Privacy Policy, including issues concerning its breach, termination, enforcement, interpretation, or validity (collectively referred to as "Disputes"), shall be resolved through legal proceedings.

You agree that any Disputes between you and SoulEditor Pro will be resolved through binding, individual lawsuits, and you waive any right to participate in class-action lawsuits.

8. Security of Your Data

We use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use reasonable safeguards to protect your data, we cannot guarantee its absolute security. We implement a variety of security measures, including encryption, access controls, and regular security assessments, to protect your information from unauthorized access, disclosure, alteration, and destruction.

9. Retention of Your Data

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the retention period expires, your personal information will be deleted. We may retain certain information for longer periods if necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your personal information.

11. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information from our records. Parents or guardians who believe that their child has provided us with personal information without their consent should contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Detailed Information on the Processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

13.1 Advertising

We may use your data to display advertisements to you on our Services. These advertisements may be personalized to your interests based on the information we collect about you.

13.2 Analytics

We use analytics services to monitor and analyze the use of our Services. This helps us understand how users interact with our Services and improve them.

13.3 Content Performance and Features Testing (A/B Testing)

We may use your data to test new features and content on our Services. This helps us understand how users interact with new features and make necessary improvements.

13.4 Handling Payments

We use your data to process payments and manage transactions. This ensures that your transactions are secure and processed efficiently.

13.5 Hosting and Backend Infrastructure

We use third-party service providers to host our Services and manage our backend infrastructure. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

13.6 Infrastructure Monitoring

We use monitoring services to ensure the security and performance of our Services. This helps us detect and address any issues that may arise.

13.7 Managing Contacts and Sending Messages

We use your data to manage our contact lists and send you messages. This helps us keep you informed about updates and offers.

133.8 Managing Support and Contact Requests

We use your data to manage support requests and contact you when necessary. This helps us provide you with the support you need.

13.9 Platform Services and Hosting

We use third-party service providers to host our platform and manage our Services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

13.10 Registration and Authentication

We use your data to register you as a user and authenticate your identity. This helps us ensure that only authorized users can access our Services.

13.11 Tag Management

We use tag management services to manage the tags on our website and app. This helps us track user interactions and improve our Services.

14. Legal Basis of Processing

The Owner may process Personal Data relating to Users if one of the following applies:

● Users have given their consent for one or more specific purposes.

● Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof.

● Processing is necessary for compliance with a legal obligation to which the Owner is subject.

● Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner.

● Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

15. Further Information About Retention Time

Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.

Therefore:

● Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

● Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

● The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfill a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after expiration of the retention period.

Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

16. Details About the Right to Object to Processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner, or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge, and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

17. How to Exercise These Rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.

18. Contact Us

If you have any questions about this Privacy Policy, please contact us at: sg5upp0rt5ervice@gmail.com.