At the moment we do not have the capacity to repair these devices however we do fix Cracked laptop screens and can recover phones or tablets that have crashed or need file recovery.

Sorry we do not have the capacity to do this at the moment

We are a very busy small company so repairs are generally by appointment only. If the customer and the issues are recorded for reference it helps to ensure a smooth service for both parties.

Initially the quickest way to book an appointment is to Text or Voicemail. Once received we will either text or phone you back shortly. Alternatively fill out our Booking Form

It is generally not possible for customers to wait on-site while their device is being repaired and there are no public facilities on site also.

Repairs take a few hours; as we fix many customers devices simultaneously it is generally not possible for customers to wait on-site while their device is being repaired.

No parts needed: Same day to 3 Days on average

Parts needed: Same day to 7 Days on average

If you require Priority service please contact us so we can get your device up and running ASAP

We have a "No Solution - No Fee" Policy.

1. If we have no idea what is causing the issue or are unable to repair it due to not having the capability you do not pay a penny (If we have collected your device or done a home visit then a partial fee will still be charged to cover increasing fuel costs)

2. If we have found the fault but are unable to repair it (such as a fault by the manufacturer, i.e. faulty product drivers or faulty manufacturing) a fee will still be charged for time spent identifying the issue. Help will be given so that you can contact the manufacturer to get a resolution to the outstanding issue.

3. If the customer pulls out half way through the repair then 50% of the cost of the labour will still be charged and 100% the cost of the parts if purchased on behalf of the customer.

4. Sometimes repair is not worth it for you the customer. Sometimes if the device is slightly outdated yet the parts are still expensive it would be cheaper for you to buy another device. We can assist in finding a replacement device for you. We also recycle your old devices and in some instances give you discount off of your next service.

Turn off device immediately, Do not turn the device back on until it has been looked at by a professional.

If a portable device such as laptop remove the charger and battery also if possible. Once done position the device unfolded / opened keyboard facing down on a table ¬ , Try not tilt or to spread the liquid further over the other parts of the device. Then Book a Service with us.

NO COMPANY WILL EVER MONITOR YOUR COMPUTER OR PHONE YOU TO WARN YOU THAT YOUR COMPUTER HAS AN ISSUE. This call is a scam and likely your computer has been compromised, it is strongly advised that you bring your computer in to remove any nasties lurking on it. It is also advisable that you potentially change your phone number and inform your bank to block any payments that have been taken by these scammers.

When dropping your device off please bring the charger or power cable (including any travel adaptors for imported devices). If possible please include a note with your device showing your mobile number on also.

• To keep prices low for the customer replacement components are mostly unofficial unless genuine replacement parts are specifically requested by you the customer. Unofficial parts may be better / the same / worse quality than the genuine ones. We as a company cannot verify the quality of the replacement components beforehand. If you as the customer are in any doubt then we recommend official parts (Official parts cost more and sometimes take longer to arrive). Sometimes official parts are in short supply or are no longer being manufactured. In this case the customer has no option but to use unofficial parts.
  

• If we have the parts in stock then they are all included in the final bill.
  
  If we do not have the parts in stock we will find the best deal on the part you need and give you the details on how to obtain it. You as the customer can then either deliver it to us or order it to one of many local delivery sites. There are a few good reasons why we get the customer to order the parts directly:
  
  GDPR: Keeping any kind of information is now strictly regulated by law. This is good however can cause complications for both the business and customer if the records are needed to be retrieved in the future.
  
  Warranty: If for whatever reason the replacement part has issues in the future and it is still under warranty you have access to all the return information without having to call us to get it.
  
  Tax Assessment: You may be able to claim tax relief on the replacement part if you have proof of purchase details. Also by getting the customer to order parts directly it simplifies our accounts for tax purposes.
  
  Out of Office: If a parcel arrives and we are away on a call-out (which is a common occurrence) the parcel may be returned to the depo or left with someone else. This can slow down the repair process, especially if the mail depo is closed or there are issues with the name or address on the parcel.
  
  Loss of items: Similar to the above. Sometimes parcels get left in bad places such as doorsteps, bins, dodgy neighbours etc. To avoid all these issues above it is best if you as the customer order the replacement parts and to drop them of to us or we collect from you.

• If parts are to be ordered it is best for you to order to one of the many delivery points below:
  
  Ordering from eBay? its best to order the items to Argos "Click and Collect" service inside Sainsburys when paying for your item on eBay. 1 Redcar Street, Shirley, Southampton SO15 5LL. Write the name as "Soton Computer Repairs" and email us the collection barcode email / receipt when the parcel has been dropped off in store.
  
  Ordering from Amazon? its best to order the items to one of the local Amazon Locker nearest to us: Amazon Hub Locker - steed Shell Shirley, 234 Winchester Road, Southampton, Hampshire, SO16 6TL Write the name as "Soton Computer Repairs" and email us the collection barcode email / receipt when the parcel has been dropped off in the locker.
  
  Ordering from Elsewhere? Order it to any store closest to Shirley Southampton Town Center. UPS, DHL and many other companies now deliver to local post offices and news agents. Pleases write the name as "Soton Computer Repairs" and email us the collection barcode email / receipt when the parcel has been dropped off in the store.
  
  All else fails? Order to your own address and arrange a time with us so that you can deliver to us in person or we can collect.

Business rates in general are sky high and due to future pandemic uncertainties governments generally want people working at home from now on. This works well for both the customer and us as a company. Offsetting costs by not having a shop allows us to offer you the best deal when fixing your devices.

No.

Bank Transfer Preferred or alternatively Cash after work completed.

For Remote Support £37 Bank Transfer Up-front then £37 per hour thereafter.

For Apple Devices Click Here

For Google Android Devices Click Here

For Google Chromebook Devices Click Here

If you do not do the above steps the device which you are planning to sell or give away will be unusable.

We will try as best as humanly possible to accommodate or rectify any issues as a result of the repair process. Such as outstanding issues or a partial fix or misdiagnosis of issues.

Click Here for our General Data Protection Regulation Info